Reply from www.MarbuOnline.com
[REPLY]
- Reviews (30)
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- David Chard
- 1 Review
great website and service
I quickly found the items i wanted to order,checked the stock level, ordered all very easily.
the goods arrived 2 days later.
excellent value excellent service
- jessica harvey
- 1 Review
- Jason
- 1 Review
Quality logistics and sales
Excellent, delivery was quick! A lot quicker than I expected, and the website was easy to navigate and use.... would definatly use them again, no doubts.
- john
- 1 Review
- Andrew Calver
- 1 Review
Excellent Service
Nice clothes and thanks to the 'wear it' facility no returns to go back. Painless.
- Dan
- 1 Review
Would definitely use this site again
had a very good experience, item came quick, as described. No problems at all.
- Mark Crowther
- 1 Review
Excellent service, great prices!!!
Marbu online have such a great range of clothes at the best prices anywhere!
- Paul
- 1 Review
great service
Good products, really fast delivery. Will definitely come back.
- gary
- 1 Review
very good!!!.
easy to book,turned up ontime excellent quality.would shop with you again.
- Scott
- 1 Review
Fast delivery, Great value
The item arrived quickly, high quality as I expected and at a good value price. Perfect!
- Gary Campany
- 1 Review
Smooth, efficient and reasonably priced
Recently placed my first order with Marbuonline. Bought a Drunknmunky Hoodie for £40.00, some £20 cheaper than other online shops. Product was delivered within three days and is of fantastic quality. I would definitely place an order with Marbuonline in the future and would recommend them to other shoppers
- Colin Greenham
- 1 Review
First class service, very pleased.
Items arrived the following day, as described.
- David Coyle
- 1 Review
The Service Provider is Amazing!!!!
I found Marbu on a search engine when looking for a paticular shirt which I had seen in a big name store i was amazed at the difference in the cost from this online store. I had purchased 2 items which arrived a few days later and was very impressed. I also like the measuring statistics which you attach to your profile and they tell you if the item required will fit you.
Very Impressed!!!!
- Jon Kirk
- 1 Review
Excellent service from start to finish
cant speak higly enough of the service, will definitley shop here again.
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- Ian Tosh
- Dundee, GB
- 1 Review
Absolutely superb
Ultra fast delivery brilliant quality t shirt total bargain immiculate customer service. Added to favourites, will definately be checking out this company again whenever my wardrobe needs a top up.
- Customer
- 1 Review
wickedly wonderful experiance
a great service and pleasure to shop from fast delivery and nicely packed
- Ewa Webster
- 1 Review
Fantastic
the item arrived within plenty of time and the company was very efficient and helpful when i asked to exchange an item due to incorrect sizing. Would definitely use Marbu again and would not hesitate to recommend them, a great company.
- Julie Chalmers
- Aberdeenshire, GB
- 1 Review
4 stars
1st time I have ordered from Marbuonline. I received the goods within 2 days. I was very happy with the service, the product was great and as seen on the website. I would order from marbuonline again.
- rob lees
- rowley regis, GB
- 1 Review
Great Shopping Experience
The item arrived in less than the time stated, the prices of all stock were very reasonable. Will definitely be using the site for future shopping trips and will be recommending to people also
- Lyndsey
- 1 Review
Fantastic
Very fast delivery, brilliant choice of brands and products and great prices, will be using again in the near future and would definitely recommend this site to a friend.
- Ally Coutts
- Aberdeen, GB
- 1 Review
My rating for MarbuOnline is 5 stars!!
Hi,
I've ordered a couple of t-shirts from MarbuOnline and to date have been really pleased with not only the quality of the items I've received, but also the speed of delivery and also the ease with which I was able to change my order at the last minute.
Cheers, Ally Coutts
- Ross
- hudds, GB
- 1 Review
...
the timing of the delivery was very good but the actual items i ordered were faulty and the package was already opened. for the amount of money i am spending i expect brand new and untouched clothing. i have sent back my order asking for an exchange and i hope my next items are fine.
Reply from www.MarbuOnline.com
Sorry to hear that you were not entirely happy with your purchase. Whilst we endeavour to perform substantial quality checks prior to dispatch, it appears that one has 'slipped through the net' in this case.
We have not yet received your returned item so cannot confirm the reason for the fault, however, as soon as we do receive it we will dispatch a replacement item for next day delivery as well as refund the cost you incurred sending these items back.
With regard to your comment about the package being 'already opened', we are interested to know if you refer to the blue mailing bag or the internal product packaging. If the mailing bag has been opened, we shall be making a complaint to the courier service used. If you refer to the internal product packaging however, then yes, this will have been opened in order to allow us to both apply a barcode label and perform a quality check.
We can assure you that all products we stock are brand new and come direct from the manufacturers/brands themselves. The rare instances of faults we have experienced (usually inflicted during the manufacturing process) are in most cases picked up when taking delivery of the goods into our distribution centre - at which point we send these items back to the manufacturers/brands for replacement or refund.
We hope this response goes some way to improving your experience with us - we shall be emailing you directly with this also. We also hope you will give us the chance to put the situation right so you end up happy with your purchases.
Kind regards
Matthew Randall
Managing Director
Marbu Online
- A Cooke
- 1 Review
Good stock and fast delivery
Ordered a couple of tshirts from their website. Good range of stock, easy ordering systems with a fast turnaround for delivery.
Will order again in the future
- kevin maher
- 1 Review
excellent customer service
nice to have found a good supplier on the internet of quality clothes . excellent service and would recommend to all.
- don vickerton
- hull, GB
- 1 Review
- james hindmarch
- london, GB
- 1 Review
quick no hassle service!
i bought a pair of jeans but i bought the wrong size, the process of sending them back and getting a replacement took a total of 3 days! very quick, no hassles, really cant fault the service at all.
- Lee Burgin
- Stratford-upon-Avon, GB
- 2 Reviews
Excellent service and quality items
The jeans were sent out promptly and arrived the next day. Very impressed wit the service and the quality of the items that I have ordered/bought.
The returns service is also excellent.
I will definately be buying more from Marbu in the future.
- Helen Randall
- 1 Review
Excellent!
The website is easy to use, in a contemporary format. Orders are dealt with efficiently and I have not experienced any delays with delivery or incomplete orders.
Using the 'wear it' function means that clothes always fit and there is no need for returns!
All in all an excellent online shopping service that I would highly recommend.
- Neil
- 1 Review
Great service and clothes fitted perfectly
Bought from marbuonline regularly and each time the clothes have fitted great with quick shipping - would recommend the site
- MARTYN BURGESS
- 1 Review
top quality clothing with top quality customer service better than any other site i have used
I recently came accross Marbu via google and i'm so pleased i did not only do they have a great range of clothing at unbeatable prices but the "wear it" interactive option is a great way of seeing if the items fit before purchasing.
It took me a little while to understand that "comfortable fit" for me was still a little too tight, lol but i am now getting to grips with it.
I had to return several items due to my own fault and Marbu were more than happy to exchange the goods and refund my postage costs which is exceptional service even though i offered to pay the costs due to it being my fault.
communication is excellent and i will continue to shop with them
