Non delivery and no communication
found useful by 1 person
Ordered rose trough for my mum for Mothers day, never turned up. Luckily i was spending the day with her as she lives 130 miles away, if i hadnt she would have spent the whole day believing i hadnt bought her anything, I finally rang M & S at 7pm to be told the flowers were sent to wrong depot, but they hadnt bothered ringing to tell me this so i'd know and could have got something else for my mum. Was promised delivery for Monday and told to ring for compensation for missed Mothers day, rang monday afternoon to be told they werent out for delivery then either! Told i could get them for Tues, i argued they'd now be half dead when they arrived. Lady tried to place reorder but item was no longer available. Ended up fully refunding me and sending an alternative flower arrangement to my mum which arrived the next day. She did love them but the whole service, total lack of communication and disregard for the fact they had effectively ruined Mothers day for me did not redemm them much. A simple call to say they flowers would not be delivered would not have been hard. Did appreciate the lady who helped me and sorted the refund and new order but i would not use them again for flowers for an important occasion.