Marksandspencer reviews

Marksandspencer reviews

Low
4.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
172 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good old M&S

Thank god for M&S Shopping online! From France, I can now order abroad, and I even managed to place an Xmas order to New Zealand for my parents with a free shipping offer! Perfect! Kept up-to-date with various emails during the shipment process. Shame about no free returns internationally, or in Europe at least.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent, no complaints !!!

The best ever online shopping experience. No qualms !!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

M & S - Benchmark Company

Why can't other companies follow Marks and Spencers and John Lewis? They don't always get it right and do make mistakes. However, they have fabulous customer service, admit and correct their mistakes and importantly, don't just say 'sorry' and leave it at that. They make amends to the customer. Other companies should look to these two firms, in particular, as "best practice" and they are the benchmark to follow with the products/services they provide to the customer. Virgin Media, in particular please take note!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

So-so

I received an item that was not well sized,so I had to return it, because they didn't have smaller numbers.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very good

I found some really nice outfit on several occasions. The prices may be too high sometimes.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

quality at its best

if you want quality then go with M&S
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great for quality goods

great for quality goods, food good but a bit dearer but quality
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

good

Selection is not the best, but the prices are very affordable. I shopped a few times online from them and it was always a good experience.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Perfect

Only the year has changed but not the satisfaction
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

still quality stuff

need to discern quality versus price but still happy shopping there mens and ladies clothing, food hall excellent
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

The 14 month refund

We splashed out on an expensive cream chenille suite with M&S only to discover that ink on their stitched-in care labels had permanently marked the fabric and that it was not really suitable for sitting on wearing anything other than clothes of the same colour. This clearly did not seem to be fit for purpose and had a built-in manufacturing fault. However it took 7 months to get any reply at all to our complaint (letters, emails phone calls - nothing) and only then by writing to the Chairman, but no liability was accepted. We ultimately had to involve the Furniture Ombudsman who was also given the run around by Marks.
Only when they had found in our favour did we get an appropriate response...some 14 months after the initial purchase. [We were initially offered replacement cushions - but they discovered that they had, for some reason, discontinued that particular fabric!]
Thereafter the customer services person we dealt with was exemplary and we cannot praise her highly enough. If only that had been their initial response. Deeply disappointed in a company that has previously been a by-word for customer service and quality products.
It hardly reflects their commitment to: 'doing the right thing by our customers' does it?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nice wardrobe

I found some really cool items on this website. Good quality and not expensive.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Always quality goods and service!

Best there is in terms of customer care.

Well done M&S
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Top store

Reason not 5 stars is they stop producing certain things and also they discount but do not have various sizes.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

One of my favorite retailers

I love shopping instore and have always been pleased with that which.I have bought. Should I, for any reason, wish to return my purchase, no problem and I have always rated this as a sign of a good company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

I've been faithful since 1960

From my first pair of American Tan tights (when my mother let me stop wearing ankle socks) through to the outfit for my grandaughter's wedding. You had a little dip a few years ago, but you are back on form. Keep it coming!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Mixed bag

Bought a suit from here, was amazing, great value and i prefered it to what was offered in Boss and other major suit makers.

The shirts however were terrible quality, every white shirt (tried 5) had yellow botches soemwhere on them. According to a friend he has had a similar experiance with MS clothes quality dropping as time progresses, and their not cheap either! MS really needs to get control of quality, as it doesnt seem to know what it wants to be right now. Primark is cheaper, debenhams offers vastly better quality (for a similar price) so where does MS fit into the equation?
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good but pricey

Constant good quality and fast delivery. Prices are a bit off though.

Is Marksandspencer your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Marksandspencer Details

About this company

Official site. Shop online at Marks & Spencer for clothing, furniture and homeware, flowers, gifts, wine and much more.

Visit Marksandspencer

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.