We splashed out on an expensive cream chenille suite with M&S only to discover that ink on their stitched-in care labels had permanently marked the fabric and that it was not really suitable for sitting on wearing anything other than clothes of the same colour. This clearly did not seem to be fit for purpose and had a built-in manufacturing fault. However it took 7 months to get any reply at all to our complaint (letters, emails phone calls - nothing) and only then by writing to the Chairman, but no liability was accepted. We ultimately had to involve the Furniture Ombudsman who was also given the run around by Marks. Only when they had found in our favour did we get an appropriate response...some 14 months after the initial purchase. [We were initially offered replacement cushions - but they discovered that they had, for some reason, discontinued that particular fabric!] Thereafter the customer services person we dealt with was exemplary and we cannot praise her highly enough. If only that had been their initial response. Deeply disappointed in a company that has previously been a by-word for customer service and quality products. It hardly reflects their commitment to: 'doing the right thing by our customers' does it?
I love shopping instore and have always been pleased with that which.I have bought. Should I, for any reason, wish to return my purchase, no problem and I have always rated this as a sign of a good company.
From my first pair of American Tan tights (when my mother let me stop wearing ankle socks) through to the outfit for my grandaughter's wedding. You had a little dip a few years ago, but you are back on form. Keep it coming!
Bought a suit from here, was amazing, great value and i prefered it to what was offered in Boss and other major suit makers.
The shirts however were terrible quality, every white shirt (tried 5) had yellow botches soemwhere on them. According to a friend he has had a similar experiance with MS clothes quality dropping as time progresses, and their not cheap either! MS really needs to get control of quality, as it doesnt seem to know what it wants to be right now. Primark is cheaper, debenhams offers vastly better quality (for a similar price) so where does MS fit into the equation?
Material gets worse & worse & no consistency of sizing in women's trouers/jeans. Why in some jeans do I need a size 12 & in others a 14? Why does a "regular/medium" length vary so much in how long it is? Also poor responses when complaining via website. Not good enough M&S, just not good enough