We ordered the leisure electric cooker, and it was with us within 10 days. It arrived early in the morning which was great, and the product is excellent. The delivery guy was really friendly and helpful, and we registered the guarantee quickly with no fuss. Would recommend to anyone. We have used Marks Electrical before, they offer the best prices and would use again.
This is my second order from Marks for kitchen appliances. As before ordering was very easy over the telephone with no long waits. Price very competitive and delivery prompt within a 2 hour time slot. The driver rang just before delivery was due to update time of arrival.
What else can be said!?
Ordered oven on Tuesday afternoon, delivered by 1pm on Wednesday. We were e mailed a delivery time slot and also telephoned by the delivery crew to tell us the time they would be with us. Excellent service by all concerned. Would highly recommend Marks Electrical.
Excellent service, ordered by phone with no problems. Washing Machine was delivered next day with time slot of two hours and they rang me 30 minutes before delivery, they arrived promptly. Would definitely use Marks Electrical again.
Very Competitive price free delivery prompt. What more do you want? would definitely use again.
They were really helpful & gave you honest & best options for the price we wanted to pay. Delivered & installed the next day. This the second time we used then in under 6 months. So far so good!
Bought a tumble dryer for £260, it was delivered promptly, but not working at all. They refused to have anything to do with the problem and constantly fobbed us off to the manufacturers. Took us weeks to sort the problem. Nice at pre-sales, terrible if you have any issue. Needless to say, won't ever make use of their service again.
Excellent service from sales assistant; attentive, helped me identify a range of prices and types of fridge freezer that would suit my purposes, was thorough and also left me alone to discuss pros and cons and options with family in the shop. Prices are extremely reasonable, and I would argue beat many of chain retailers such as Currys, etc.
Order process was smooth - cheap deposit and I was able to call up and book in a delivery date later on when my house move was confirmed - it was only at that point that I had to commit to full payment. They sent me a booking and a confirmation of payment email immediately. Very fast service!
Delivery was booked for a date that suited me - including on a Saturday at no extra cost which was a bonus. Lots of communication beforehand on text and email to confirm date and also to let me know of progress of my order.
Delivery experience wasn't so hot - first of all they got lost finding the location which, although a new build house, other delivery men had found easily that morning. My stepdad had to guide them in and it took ages. Once they arrived they were a bit brisk and blunt - telling me immediately that they only drop off they don't install. I hadn't been aware of that until they arrived with the fridge. If it had only been me in the house there's no way I'd have got the fridge freezer off the polystyrene plinth and into the slot! Thankfully I had help from my stepdad that day! They also walked into my new house - and over my new carpet - with muddy boots. All other delivery men that day had brought little floor protectors with them or had removed shoes completely. Perhaps a little more consideration is needed in future.
Other than that - excellent service from the sales team and a fantastic product that I'm really pleased with.
I hadn't heard of Marks Electrical so I was a bit hesitant at first, however they were the company who could give me the fastest delivery I wanted for my new fridge freezer,and at no extra cost. My house is a bit awkward to get to with such a bulky item, nowhere to park outside, an uneven yard in places and 4 steps up to the kitchen yet the driver managed with no complaints. I would definitely recommend this company! Thank you Marks :-)
Hadn't heard of marks electricals until I found them with a google search. Everything was very easy, ordering my product, delivery of product, plus we paid the extra for the delivery guy to take the packaging which was well worth the fiver. Happy with the service received so far.
Excellent as above
So I'm left with a faulty fridge and I've tried to call Miele 3 times with no success. Very annoyed and very unhappy!
I have no hesitation in recommending these people to my fellow consumers, brilliant!
I took delivery of a very tall fridge freezer, asked the delivery men if they could
help men to unwrap it which included lifting to remove cardboard from underneath.their reply was 'oh no love we just deliver!' I live on my own so I had to wait a few days till someone came to visit me. Otherwise excellent product at very good price.
The product was ordered online. Marks Electrical confirmed the delivery time by email.The delivery occurred at the indicated time. The Marks Electrical staff removed the old product and connected the new one. Excellent service.
What a great service, the ordering process was easy, delivery was within the promised time window and the the Washing machine was fitted expertly even though it was not a straight forward process. Have now bought my last three major appliances from Marks
PLEASE DO NOT EVER USE THIS COMPANY, THEY ARE HAPPY TO TAKE YOUR MONEY AND THE AFTERCARE SERVICE DOES NOT EXIST, I PURCHASED 4 PRODUCTS 3 OUT OF 4 HAD A FAULT AND MARKS ELECTRICAL BLAMED ME.
AMY IN CUSTOMER SERVICE IS RUDE UNPROFESSIONAL AND WOULD NOT RECOGNIZE GOOD CUSTOMER SERVICE IF IT HIT HER IN THE FACE.
I WOULD NEVER RECOMMEND THIS COMPANY, !!!!!!!!!!!!!!!!!
I bought the Loewe Soundbox as a Xmas present for my son. The price quoted was £100 less than Loewe and Amazon, but I had nothing to worry about. Delivery was within 48 hours and I was informed of a 2 hour window the evening before, so no uneccesary hanging about waiting. In any event the driver rang me about 30 mins beforehand and was very helpful. I was impressed that the delivery was made by Marks' own van and this perhaps explains the great service.
In summary I got exactly what I wanted at a great price and the delivery process couldn't have been better.
Shelly from Marks even e-mailed me to register for the guarantee.
My order was placed over the telephone and I received good advice on the selection of goods to combine. I was able to negotiate a small discount as I was buying more than one item; however, when I came to pay the discount was eaten away by a surcharge that was applied on credit card payment and yet this is not the case with online ordering. This is something to be aware of. Otherwise, no hesitation in recommending Mark Electricals.
I ordered an LG 55la740 on Tuesday at 5pm, they then text me at 8pm to say delivery would be between 8-10am next morning. at 8.30am next day a friendly driver phoned to say he would be at mine in 30minutes, 9am my superperb new tv was in my house. cant ask for anything more than that!
Excellent service with next day delivery at no extra cost. Estimated time of delivery provided and a very polite phone call 30 minutes before delivery which was great. Best price I could find online and they even registered the product with the manufacturer for me to ensure I get the 5 yr warranty provided. Would most definitely use again and recommend.
The service that I have had from Marks Electrical has been brilliant and in Particular Angela Dryden who has been so helpful, so much so I have now purchase four items.
I would certainly recommend to friends
From first contact and placing order I was impressed with the service I received.
Date was given for delivery and was stuck to, no delays. Delivery driver was polite and efficient, phoned to let me know arrival time.
Only downside was getting rid of the packing that my range came in, but all in all very satisfied - would highly recommend this company
The salesman was helpful without being pushy. My only criticism is that the delivery time slot was not kept to and it wasn't until 40 minutes after the time slot that we received a call saying they were running late.
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