A pleasure to deal with, very helpful delivery drivers. Washer/Dryer ordered Thursday delivered next day. This is the second time I have used 365/Marks Electrical. First time two years ago and the service was excellent then and it's still excellent. I would certainly use again in the future.
I have to say how impressed I am after shopping at Marks Electricals. I The person who took the order by phone was really informative; not only did he answer my query but then proceeded to take the order over the phone, completing everything in minutes flat.
Delivery was prompt(the following day). The night before delivery, I received a text message and an email message telling me of the delivery time slot ( a two hour slot), the names of the delivery men and their mobile numbers. This was fantastic service(especially for anyone who feels uneasy about having deliveries to vulnerable relatives)
Delivery was at the given time the next day. The men were friendly and helpful, taking away the old fridge freezer.
Prices were competitive. I will definitely check out future goods via the web site and will tell everyone I know to do the same.
.......but not for this company who from the initial phone call right up to delivery of my new cooker have been superb.
Telephoned my order and paid, organised a delivery date to suit me, had email confirmation and instructions about delivery the same day. I got a text message from the driver Sally the night before with my two hour delivery slot, a phone call on the day narrowing down the delivery time and a prompt delivery from Sally who was brilliant. My old appliance taken away as arranged.
I have no hesitation in recommending this company for a hassle free internet buying experience - thank you
From the outset the company confirm each step, emails kept us up to date with product & delivery and even gave us the name of the delivery man plus his mobile number.
The delivery driver phoned me just before delivery, telling me how long he would be.
Customer care is at the center of this business, with good products & good prices.
Bought a very reasonably priced tumble dryer, on the Tuesday, I selected the day for delivery, I was texted the night before with a delivery time slot and telephoned 1/2 an hour before it was delivered to my house. Fantastic service, would highly recommend.... John lewis standard if customer service......
After waiting 6 weeks for the delivery of a fridge/freezer from a different reputable company and to then be let down, we stumbled across Marks Electrical and within a week we had the fridge freezer ordered and delivered as promised. It was all very straight forward, no nonsense and delivery was quick. We will definitely be using Marks Electricals again and would totally recommend them.
Used to use marks extensively. Range is worse. Latest order did not come. Phoned and apparently delivery address dis not match billing. Nobody had bothered to tell me this was an issue.. I ordered on phone. All crazy I have spent 1000s with marks previously.
Marks Electrical has a very good range of products. It was easy to order my washer/dryer - I did it over the phone as I had questions to ask and the sales agent was very helpful. We are pensioners and needed help with moving our old machine, which Marks provided although it is not part of their normal service. The delivery driver arrived within the alloted time slot and rang half an hour before delivery. He was cheerful, even though he was on the tail end of the day and had a long drive to get back to Leicester. This is the second item I have bought from Marks and would definitely use them again - their prices are competitive and service excellent.
I am very happy with my washing machine I ordered with Marks Electrical,What impressed me the most was how I was kept informed on the progress of my delivery,right from the night before via text,giving me a 2 hr time slot until the following morning when I received 2 phonecalls from the van driver telling me exactly when to expect my delivery within this time frame.What a difference from being left hanging around home for something that could come anytime between 8am-pm!!
Needed Great quality appliances- dishwasher, dryer and washing machine, sorted us out with exactly what we were looking for at great prices and fast delivery, my wife is very pleased.
We shopped around for a particular TV and had a trip to Leicester to check out these guys and confirm the amazing prices. We were very pleasantly surprised and impressed with the quality of the showroom and ended up ordering a cooker as well. Particular thanks to Nick in sales and Chris the great delivery driver. No prizes for guessing where we will be shopping in future!
The website is very easy to find your way around, and select and pay for the product.
The text to let you know the day before delivery and give you a 2 hour window, so you don't have to spend all day at home waiting for the goods.
My only problem is, I'm in business and at the end of ordering the product, I didn't get an invoice to print off. I have emailed them, so hopefully I will get one in the post soon.
I ordered my washing machine on the internet but the payment screen was not accepting my payment. A sales guy phoned me on the number on the account and sorted the payment for me. From that moment on everything went to plan. I received my text to confirm delivery time, and a call half an hour before delivery. The delivery man was very polite and helpful. Excellent service from start to finish. Definitely shop with them again.
I was recommended to use Marks Electrical by a family member and I've found them to provide an excellent service with a fast and speedy delivery of my Bosch tumble dryer.
Looked on line, found 365electrical was best cost and was surprised to see it was actually Marks Electrical who were local to me. The staff in the shop were more than helpful, if it was a car, I'm sure I would have been offered a test drive! Joseph in particular was very good, he explained in detail the order and delivery process and helped us with choosing the right cooker even though it was just before closing time on a Sunday. Made the buying experience a pleasure. Well done Mark's Electrical.
They rang me to tell me they had my oven in stock, however delivered wrong oven after mine was disconnected and put outside in the rain for their recycling. Said they couldn't get my original one for a month! Needless to say I was very 'miffed' and cancelled the whole order for refund. However they did refund quickly and the delivery man was friendly which is why I gave 2 stars and not 1! Obtained from rival supplier next day.
I have brought Meile Fridge and Bosch Freezer from Marks Eletrical which are very good quality. At the moment they are running perfectly and also have got alot of storage. Reccommended for families.
I compared the prices of the items I wanted on line and this company came out cheapest. I could choose my delivery date, and they called when they were on their way and arrived on time. I can't fault them.
I was really happy with the service i received.
Delivery free, friendly, informative and very helpful. When your fridge breaks you want a replacement at a competitive price with quick service, GREAT!!!
As usual shop with people in who know what they are selling listen to what you want and are able to find the right product for you with a great price and next day delivery with a 2 hour time slot that was kept.
I bought my tumble dryer from Mark's Electricals at the cheapest price I found, with free delivery, minimal waiting and prompt delivery. Very happy with the product and the service.
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