My husband and I visited the Quarter today to get an eternity ring, we were particularly aiming to buy from a different shop, on the same rd as Marlows, which we looked in first the staff were nice but didn't really have what we wanted, we visited a few others before going into Marlows.
Trish welcomed us, I showed her the type of setting I wanted she was very knowledgeable and showed us quite a few, there was absolutely no pressure she just advised which suited me and looked good alongside my engagement and wedding ring, all the rings were beautiful great choice I narrowed it down to 2. Because I couldnt decide Trish was happy to save them for me until end of day, we went for a walk, I popped back in to try them on a couple more times , haha must of driven her mad but she was so patient, again there was no pressure to buy.
Finally I decided and we got a great price for a truly fantastic ring which my husband and myself are very pleased with. Also my engagement ring was resized and cleaned along with the purchase.
Thank you Trish and all at Marlows it was a lovely shopping experience. We will recommend the shop to others and we will back x
Marlows Diamonds have again provided a wonderful service. The level of service and advice is outstanding and they have turned the difficult task of sorting a replacement diamond and repair to a damaged ring into a rewarding experience. In addition, they managed to complete the works in a very tight timeframe at a particularly busy time of the year to an excellent standard.
Particular thanks go to Carmen for her patience and guidance throughout.
Many thanks indeed and best wishes for Christmas.
I bought an engagement ring from another shop (Not Marlows!!!) two years ago, and I initially returned to them to upgrade my ring, and to buy our wedding rings. We didn't go to Marlow's originally because we though the products would be out of our price range at the time - as everything looked so pristine in the window :-)
Anyhow, on our return to 'the other' shop, the guy was so rude to us, he told us he wasn't interested in our business. The same guy that had sold us the ring two years earlier!! We must have looked stunned because a group of folks walking past told us not to bother with anyone else, and to go to MARLOWS. And what a complete difference! The display in the window was still pristine, but on closer inspection the prices were absolutely reasonable!
We chatted through our requirements, and discussed our ideas with the team. There was no pressure, no hard sell that you would come to expect in the Quarter, and in fact we got BETTER than we thought we wanted, an upgrade for my engagement ring, 2 beautiful wedding rings and excellent service. It was a weight from our minds. We were so impressed that my husband returned to Marlow's to buy me some matching earrings as a wedding gift, and the team remembered him, and looked after him accordingly. So far, so good. But it gets better.
A few weeks ago I found that there was an issue with the band of my engagement ring, so I nipped in to the shop and couldn't have been greeted more warmly. Nothing was too much trouble. The ring was repaired in double quick time and my others polished and looking like new when collected. I cannot recommend these guys highly enough and will definitely not go anywhere else. I have sent family and friends over to them who are equally as impressed.
I'm now saving for my next upgrade ;-)
Birmingham Jewelery Quarter was not what I was expecting! It's pretty rough BUT go to Marlows. You'll see when you arrive that it's one of the nicer looking shops and the service there is excellent. You will get a quality ring, certified, that is worth well over your budget. I was very happy with my purchase and the advice I was given. Don't be rushed, take your time.
I purchased my fiancés engagement ring from Marlows and I would say the service I received from Marianne was superb. I will be buying my wedding from Marlows soon and will ask Marianne for her assistance again. Thanks and would recommend to anyone.
The staff were the difference for us and are the main reason we chose Marlows for our beautiful engagement ring. Initial contact was made outside the shop by a lady whose name we don't know, but who asked all the right questions of us as novices in the diamond world! She quickly narrowed down what it was we were actually after, even though we didn't know ourselves at that stage, and persuaded us to come in and try a few options out.
Inside the shop Bob thoroughly explained about the intricacies of diamond selection and ring types. We didn't want to make a mistake about this big decision and Bob was very patient and understanding of our, well dithering quite frankly!
Bob handed us over to the gemologist, Trish who was very knowledgeable as one would expect.
On the whole, a daunting process was made easy by excellent non-pushy and knowledgeable staff, particularly Trish at the end, who found us the perfect diamond for our budget and tastes, and then offered to make my fiancee's ring in an hour and a half for her to try with no obligation to buy. At no stage was there an effort made to up-sell us from our budget, and in fact with Trish's help we got exactly what we wanted for less than the original budget. It worked, as the ring looked spectacular and we had no doubts this was the one we would take to symbolise the start of our lifetime together.
A heartfelt thank you to all. We love it and will continue to love it forever x
It is a pleasure to deal with this company. All staff, including Mr. Marlow himself, are friendly, helpful, down to earth, and not at all pushy. Without even asking, I was given a new valuation on the ring I bought over 5 years ago, which had increased in value by approx. 70%.
Don't be afraid to haggle, if you are spending a quid or two.
My partner and I went here as he was buying me an eternity ring. We were greeted warmly and the assistant who dealt with our enquiry was polite, professional and very helpful in answering queries and finding the perfect ring for me. The ring I chose was the correct size, but they are able to adjust them within about 3 hours and they even cleaned my engagement ring whilst I was trying various styles on! They offer lifetime cleaning of purchases at no extra charge too - excellent service and I'll be back when my partner wants to buy me some diamond earrings!
There are a huge amount of shops within the Jewellery Quarter, Birmingham.
We walked round for ages, whittling down the shops, to a handful that we liked the look of and went in a couple, before going into Marlows. Whilst the other shops were very good, Marlows was slightly better. The lady who attended to us was really helpful and listened to our requirements, from the offset we were put at ease - no push or stress. The choice was simply stunning. We purchased a ring, which needed to be resized - all done on site to an extremely high standard.
I'm sure there are other equally good shops in the area - but we will be staying with Marlows from now on.
Returned with my wife's engagement ring for alteration 4 years after purchase, I was pleasantly surprised when the work was carried out without charge. Carmen and Marianne were very helpful and my wife was delighted with her professionally cleaned and re-set diamond.
Exceptional service, a most satisfying experience.
We brought my engagement ring here out of the many shops in the jewelery quater, it was recomended by a friend, however we did a price and quality check against many other shops before purchase where we found Marllows to be by far the best quality for money and design. Service and advise is second to none very helpfull staff. For this reason we have since brought both our wedding rings and an eternity ring without bothering with any other jewelers and have never been disappointed. Our rings get cleaned for free every year and would highly recommend this shop.
My husband was treating me to some diamonds earrings for Christmas, we were getting very confused and overwhelmed with the choice walking from shop to shop. We were going for coffee and a think when we stumbled upon Marlows and straight away Margaret put us at ease. They did not use a big sell approach and within minutes I found exactly what I was looking for, and even better the hubby was happy with the price. I would recommend this shop to everyone and we will certainly be back.
I used this company for my fiancée`s engagement ring last year . The staff were friendly knowledgeable and allowed her time to try on many designs and made her feel special.
The owner said if we came back for the wedding rings she would give us a discount and she did.
I will be using this company for the wedding jewellery set and I have already mentioned this company to a colleague who had both sets of rings from here.
Look no further for jewellery this is the place
I discovered Marlow's when shopping for my wife's engagement ring in 2005. The customer service then was brilliant, and the value for money couldn't be beaten anywhere, even by the other jewellers in Birmingham's Jewellery Quarter. We returned their for our wedding rings, and when my wife was pregnant with our first child we returned once more to buy an eternity ring for her. Every year, around our anniversary, we visit Marlow's to have our rings cleaned and checked, and they kindly do this free of charge. I have recommended Marlow's to many friends, who are as delighted with the company as I am.
Sara was truly amazing, we visited 3 times over the weekend... After this being where I got my Fiancées Engagement Ring we went back for our Wedding Bands & the help we received was truly outstanding... I would recommend to anyone after great Jewellery & Service...
My fiancée and I got a really beautiful and unusual ring that exactly suited our requirements for a stunning engagement ring. The staff were very attentive and listened to the different ideas and thoughts we had a presented us with a well chosen selection of beautiful rings which made it easy to find the perfect ring for us.
Found my perfect engagement ring here! Service was friendly and helpful from Trish! Prices are fantastic. Will definitely be back for the wedding rings! One to match my engagement ring! Didn't think a "D" coloured diamond would ever have been in our budget.
Thank you :-) Chloe & Phil x
Our first visit to the Jewellery Quarter and we felt a bit nervous about it,
we stayed overnight because we wanted to see all of it and make sure we were
comfortable with who we were buying from. Quite by chance Marlows was our
first port of call and Marianne quickly put my wife at ease and showed her
many beautiful things and gave her good advice. We then spent the rest of
the day looking around all of the other shops and ended the day with a lot
of ideas. Overnight we decided that we would go back to Marlows the next
morning because they had been very helpful and easy to deal with without any
pressure. We went back to see Marianne and my wife got exactly what she
wanted and i was very happy with the price,all conducted in a very relaxed
way.We will be very happy to go back and will recommend Marlows to our
Carole and David
After having a bad experience with a faulty ring from a High Street Jeweller a friend told me to head to the Jewellery Quarter. I did some research and came across Marlows on the internet and made a quick call to the store. I received helpful information over the phone which prompted me to visit the store on Saturday. On arrival at the store I was me by Trish who understood my brief straight away and found me a perfect ring, I then shopped around and visited a few other stores before returning to Trish to confirm my purchase. The Engagement ring was the perfect fit so I took that away and left the wedding band with them for resizing whilst we grabbed some lunch. Service was very fast and the staff were very friendly and knowledgeable on the quality of diamonds and what you should look for in an engagement ring. I will be going back for an Eternity ring in the future.
I have never had to buy such an important ring, so this was a bit daunting. Luckily super Sarah was at hand with her advice. knowledge and honest opinions...also a Poundland bag to disguise it...brilliant! :-)
I ended up with the perfect ring, that looked amazing! I just hope she likes it. If not I guess I will have to wear it.
thanks again Marlows...and thanks to you Sarah M. Wish me luck!
We went straight to Marlows after nothing but good experiences on a number of occasions in the past.Once again we were not disappointed.Wife happy with lovely eternity ring,husband happy as only shop we went to and did`nt get dragged all round the jewellery quarter and got back in time for the footy!! Thank you Marlows.See you again when wife thinks of some other reason why she needs to add to her diamond ring collection.
Steve & Marion Oliver,Leamington Spa.
Having stumbled upon Marlows Diamonds when browsing for engagement rings, we were blown away by the service we received. Margaret, our sales representative, listened to what we were looking for and really helped us narrow down our search until we found the most perfect ring. Not only were we helped to find what we were looking for, we were also fully informed of the grading scale so we could appreciate the quality of our purchase. The prices are unbeatable too!!! If you only have time to visit one store in the Jewellery Quarter then make sure it's Marlows! A truly memorable experience! Thanks Margaret and the team :) Rachael and Paul 9.11.2013
We went in here by chance and so glad we did.
The jewellery is made on site and the diamonds are of the highest quality. We were served by Magaret who was wonderful and nothing was too much trouble.
There are so many shops to choose from in the jewellery quarter but I cannot recommend Marlows enough.
We bought my fiancées engagement ring from marlows and got a great deal , and lots of friendly and helpfull advice from Sara hale. We returned to buy both our wedding rings , knowing we' d get the same help and service . We thoroughly recommend marlows and Sara's straight talking advice.
Stuart & Danielle. Leeds
Our experience at Marlows was brilliant. We were given great advice and left with a fantastic engagement ring. We will definitely return to purchase our wedding rings.
I phoned the shop to speak to someone about the specifics of a ring and was then given excellent advice on how the price differed in cuts and clarity's then I explained what I wanted and as soon as the deposit was paid they produced the exact ring I had been thinking about. Trish was the lady that was helping me she was present and very helpful I couldn't have done it without her advise
I was extremely impressed with the professional, friendly and most importantly helpful assistance provided by Trish when I was buying an engagement ring. I had a good idea as to what I was looking for and she very quickly found the perfect ring. Thanks very much
Staff were really friendly and helpful and guided both of us to exactly the rings we were after. We had already purchased the engagement ring from Marlows and we didn't hesitate in going back to buy the wedding rings. Both the engagement and wedding rings were top quality & excellent value for money. Thanks to everyone for their help.
Always deal with Margaret or Sarah - both excellent.
From my initial contact with them back a good while, I've gone back on for seperate occasions to buy an engagement ring, wedding bands, eternity ring & now diamond ear rings. When one considers the amount of choice we have on line or otherise, I travel 50 miles plus to be looked after by people I trust with a quality product.
Running out of things to buy but if and when it occurs in the future, they will be the recipient.
Mr J Bozward
I recently purchased an engagement ring from Marlow's and found the whole experience to be a pleasurable one , Carmen was very helpful and guided me through the wide range available .
The service that i received was fantastic with nothing being too much trouble ! the purchase went smoothly and i was over the moon with the ring , i would not hesitate to recomend the company to my friends and family .
A big thankyou for all your help !
Marlows were recommended to my fiancée when choosing my engagement ring. He had great service and with the help of the knowledgable staff he picked the perfect ring. We went back to get our wedding rings and again received a faultless service from Sarah. One very happy customer! I would recommend Marlows without hesitation.
We went in to purchase a ring, having some idea on diamonds thanks to research on Google! - TRISH was AMAZING! She helped to educate us, and was really polite and friendly. She gave a true reflection of legendary customer service. She listened to what we wanted and what we liked, and endeavored to find the perfect diamond. I was adamant on having a D coloured diamond, with an excellent finish and VS1 - and Trish found the perfect diamond. She was really helpful in finding the correct fitting for the ring, and even took us outside to have a look at the ring in natural daylight ( I didnt fancy out running her - she seemed like she knew the art of sprinting!) -
Finally she recommended a perfect cafe to go and have lunch whilst they made our ring, and 2 hours later we had a call to say that the ring was ready to collect.
Fantastic customer service and really really good attention to detail
We will definitely be coming to buy the wedding bands from you!!
I was very happy with the service and the speed it was delivered. The sales assistant was able to quickly identify what we wanted in the diamond and ring we were looking for. I would certainly recommend Marlows diamonds to others.
I really liked the attitude towards their approach. They sold themselves and what they can offer in a very competitive market.
We have been customers at Marlows for many years now and always attended to by Carmen. Our purchases have been across the range and we have always had tremendous choice at a most competitive price with no pressure on the customer. Carmen has been so receptive to our requirements, always ensuring that we get exactly the right piece at the best possible price available. We have recommended Marlows to all friends as the best possible retailer with Carmen looking after her customers so well.
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