Marlows Diamonds reviews

Marlows Diamonds reviews

Excellent
9.8
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Review by confirmed purchaser

Unbeatable customer service!!

After shopping in the jewellery quarter for my engagement ring in April 2013 we stumbled across Marlows Diamonds after spotting a ring in a different shop window. The service we received while trying to find a similar ring was impeccable. Unfortunately they were unable to find a ring that matched my "dream ring". However because of their service, when we returned to the Jewellery Quarter in April 2014 to purchase our wedding bands Marlows Diamonds was the shop I insisted we visited because of their outstanding service last year. The service we received this time did not disappoint and we purchased our wedding bands from them. Cannot review the rings except that they are beautiful, but the wedding isn't until July so not wearing them yet.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Alison & Ryan,

Thank you for your positive feedback! We are so happy to hear that you found the customer service unbeatable when purchasing your wedding bands with us recently. We would like to wish you all the best for the big day and we hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Class act and unbelieveable value for money, ill be back for the wedding ring soon!

I drove down to Marlows from Blackpool after a bit of research on the net and made my way straight there not entering any other jewellers en-route and was introduced to Marianne.
After giving Marianne an idea of the ring I was after she swiftly got to work and produced for me the ring I was looking for!
So within twenty minutes the ring was picked, paid for and i was told to come back in a couple of hours to collect the newly set diamond ring-what more can a man ask for, in, out no messin about!
I proposed in Rome at Trevi Fountain and when I brought the ring out my gorgeous fiance said YES and that the ring was more than she expected and its beautiful, perfect the list goes on!
So a huge heap of gratitude to Marlows and in particular Marianne and the good news is they have the matching wedding band which ill be back for in the not to distant future!
THANKS AGAIN!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Tony,

Thank you for leaving us such a lovely review! We are so happy to hear that you found the perfect ring with us recently and to hear about your amazing proposal! We would like to congratulate you on your engagement and we look forward to seeing you to help you choose your wedding bands!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Excellent Customer Service + Excellent Value = A Very Happy Customer

As they say great things come to those who wait! That was certainly the case in my experience having made Marlows my final stop after 4 hours searching for the perfect engagement ring.

The team at Marlows were very personable, credible and great in advising me on what options I had available based on my requirements. Unlike other jewellers within the vicinity who go for the hard sell putting pressure on customers, I found the staff at Marlows to be very patient. Having made my decision on the choice of diamond and band came the negotiation on price, needless to say I got great value for the money!

I will definitely be coming back for my weddings bands and have already recommended Marlows to friends who are also on the hunt for engagement rings . It is just a shame Marlows can not plan my proposal for me lol : )

Thank you to again to Carly, Marianne, Allison and the team at Marlows!

Eric
Marlows Diamonds

Reply from Marlows Diamonds

Hi Eric,

Thank you for taking the time to leave us such a lovely review! We are pleased to hear that you found the customer service and value both excellent when purchasing a ring with us recently. We would like to wish you all the best with the engagement and look forward to seeing you when you return for the wedding bands!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

AMAZING STAFF AT MARLOWS

I thought I had caught the staff at Marlows on an unusual high when I first visited, so I asked my questions, had a look and thoroughly enjoyed my first visit with the promise to 'come back later'. When I did come back later to ask a few more questions and have another look, I realised that my first visit had not been a dream and a great customer experience but that this was standard. The staff there ARE warm, professional, knowledgeable, customer focussed, clearly love their jobs and get a buzz from providing high quality services and goods. I saw Sara the first time and Trish the second and it was the same consistent excellent service I had on both occasions. I was so impressed I put a deposit down and within a week had my lovely ring.(although I had intended to delay this for a month or so, giving me time to look around). I would now never go anywhere else, there is no reason to but Marlows as I know I will get the best service with the best product. Thank you all at Marlows and I hope to come back to you as other special moments arise in my life.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Shamsher,

Thank you for leaving us such a great review! We are so happy to hear that you found us warm, professional and knowledgeable when purchasing a ring with us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Stunning diamonds, excellent staff & appealing prices.

We first saw the engagement ring online. Marlows was the only shop in the country we could find the ring we liked at a competitive price without compromising on the diamond or style. So we drove 2 hours to buy it the day we got engaged. Trish dealt with us with care & attention, showing an understanding of what we wanted from the minute we met her. The time & journey was well worth it.

We have just returned to buy our wedding rings and yet again Marlows & Trish did not disappoint!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Chris,

Thank you for taking the time to leave us such a lovely review! We are happy that you have purchased both your engagement ring and wedding bands with us and have always found us excellent. We would like to wish you all the best for your big day and we hope to see you again soon!

Best regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

A girls dream shop

Wow where to start, great assistance, great knowledge on ring style/diamonds/shapes to suit you, diamonds of all sizes would have loved them all.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Pam,

Thank you for your positive feedback! We are happy that you found the service great when visiting us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Brilliant service from Marianne and a great great ring

We visited Marlows on Saturday to start looking for an engagement ring and within 15 mins we had chosen the most stunning ring .... From the first shop we visited.
This is because Marianne straight away worked out what sort of ring that we wanted, and then found us the most perfect stone... For a great price
We are over the moon with the ring.. And would recommend Marlows to anyone that wants a stunning ring at a brilliant price
Marlows Diamonds

Reply from Marlows Diamonds

Hi Paul & Claire,

Thank you for taking the time to leave us such a great review! We are so happy to hear that you found the perfect ring with us. We would like to congratulate you on your engagement and we hope to see you to help you choose your wedding bands!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

A very happy customer.

Really helpful, friendly service. Very knowledgeable and happy to work to tight deadlines! The ring was beautiful and the prices were very competitive.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Thomas,

Thank you for your positive feedback! We are happy that you found the service really helpful and friendly when purchasing a ring with us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Pleasant, Professional service

I was helped, yet allowed to browse. The perfect combination.

Happy to recommend.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Linda,

Thank you for your lovely feedback! We are pleased that you found the service pleasant and professional when visiting us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Quality personal service, value for Money

I got the engagement ring for my Wife here in January 2013, we had an idea of what we wanted however the staff at Marlows are very knowledgeable and gave prompt and timely advice there was no pressure to buy or the usual sales patter from sales people. We decided to go back for the wedding bands. We were given repeat customer discount without even asking for it. Service was quick and professional as we have come to expect from staff at Marlow.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Francis,

Thank you for taking the time to leave us such a great review! We are very happy to hear that you have purchased both your engagement ring and wedding bands with us and have always found the service personal and professional. We would like to wish you all the best for your big day and hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Excellent Knowledge and great advice

I knew from research what I was looking for and what budget I had and Marlow's had a large stock of diamonds to suit. I've now had the ring for 2 weeks and I'm very happy with both the certification and quality of the ring. Many thanks.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Philip,

Thank you for your positive feedback! We are happy that you found us knowledgeable and helpful when purchasing a ring with us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Brilliant, made the process very straightforward and prepared to fit the answer to my budget and so a deal

Easy to talk to and clearly experienced in advising. Patient, happy to be flexible and eager to get the right diamond for my needs. I would definitely recommend Marlowes
Marlows Diamonds

Reply from Marlows Diamonds

Hi Ben,

Thank you for leaving us such a lovely review! We are pleased to hear that you found us patient and flexible when visiting us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

most helpful service!

Have bought 3 rings from this company - very happy with the quality and purity of each ring! Also, all staff are very attentive and very professional as given me good advices, which helped me out a lot. Moreover had to resize couple of times the same ring and this was done promptly!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Anna,

Thank you for leaving us such a great review! We are happy that you have made three purchases with us and always found the service helpful. We hope to continue to see you in the future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

I wouldn't choose anywhere else!

I and my fiancé had a lovely time choosing my engagement ting with you, especially as you knew quickly what was in my mind for the finished look and you brought out a special diamond just for me!
Finding our wedding rings was quick and easy with your wide selection and although at times I felt a little pushed in one direction I felt that service was flexible and easygoing. I loved that you asked after my family as we've been to you before and we found perfect rings! Mine in particular is so lovely and unique, I feel truly special.

Thank you for knowing so much and for our beautiful rings!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Charis,

Thank you for leaving us such positive feedback! We are so pleased that you have been to see us for both your engagement ring and wedding bands and found the service flexible and easy going on both occasions. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Trish was amazing. She was helpful gave great advice

As said trish gave amazing service we left happy and confident we purchased with the right people. My engagement ring was even cleaned on collection of wedding bands even thou engagement ring was purchased else where.
Thank you trish and all staff at Marlows
Amanda & Andrew Firth
Marlows Diamonds

Reply from Marlows Diamonds

Hi Amanda,

Thank you for leaving us such a lovely review! We are pleased to hear that you found us helpful and that you left happy when visiting us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

liz taylor , and richard burtons day out !

my partner and myself are no liz taylor and Richard burton. but I am sure the staff at marlows would have treated them no differently to ourselves. professional courteous, and friendly.
we had travelled down the m6. after a little research on the internet. sat naved our way to the street next to the shop. after only a few minuets my partner had found her perfect ring. surely to easy ! Marianne never batted an eye lid when we asked to go and have a look at other diamond specialists in the jewellery quarter.
back a short time later, one purchase. a pub lunch while the stone was fitted into the mount, and liz and Richard were heading back to the cote de azure.....er well stoke on trent.!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Adrian (or should we say Liz and Richard),

Thank you for taking the time to leave us such a great review! We are so happy that you found us courteous and friendly when visiting us recently to find the perfect ring. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

The only jeweller we shop at

Superb private shop with bright and uncluttered display. After purchasing our engagement and wedding ring here we wouldn't consider anywhere else for our diamond needs. Special thanks to Marian for her expertise.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Phil,

Thank you for your positive feedback! We are pleased to hear that you have purchased both your engagement and wedding bands with us! We would like to wish you all the best for the big day and we hope to see you again soon.

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Quality jewellery with service to match

We visited on Saturday to purchase a diamond ring. We'd read good reviews before visiting and weren't disappointed.
The selection on display was excellent and the ffriendly and knowledgable service from Kym was really appreciated. We were also able to negotiate what we felt was a fair price.
We have no hesitation in recommending Marlowes.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Peter,

Thank you for leaving us such a lovely review! We are happy that you came in to see us based on the reviews you had read and that you weren't disappointed. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Quality diamonds at a jewel of a price

The normal high street jeweler will rarely if not ever negotiate on price but the jewelry quarter in Birmingham is a big place and competition is high so don't be afraid to negotiate. Go in with a 'not to exceed' budget and work down from there or increase the quality or size of stone you are purchasing. Marlows are very definitely the 'go to people' in the area as they welcome the challenge (with a smile) and are up to doing a deal. From my first purchase of an engagement ring and wedding bands I have since returned and had made from old/inherited diamonds a total of 5 rings where Marlows have worked with me and crafted new rings from old that are simply stunning pieces.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Ian,

Thank you for taking the time to leave us such a great review! We are happy that you feel we are the 'go to people' in the area and that you have been to see us several times. We hope to continue to see you in the future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

friendly and no hassle

A very friendly service with no pressure. Made me feel as though I was getting a good deal
Marlows Diamonds

Reply from Marlows Diamonds

Hi Gary,

Thank you for your positive feedback! We are pleased to hear that you found us friendly when visiting us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.

Enagagement & Wedding Ring Specialists

Leading Certified Diamond Specialists

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading certified diamond specialists.

Visit Marlows Diamonds

Contact information

Call us on: 0121 236 4415
We live here: 46 Warstone Lane
B18 6JJ Birmingham
United Kingdom

Category

Marlows Diamonds is ranked 5 out of 89 in the category

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