We went in to purchase a ring, having some idea on diamonds thanks to research on Google! - TRISH was AMAZING! She helped to educate us, and was really polite and friendly. She gave a true reflection of legendary customer service. She listened to what we wanted and what we liked, and endeavored to find the perfect diamond. I was adamant on having a D coloured diamond, with an excellent finish and VS1 - and Trish found the perfect diamond. She was really helpful in finding the correct fitting for the ring, and even took us outside to have a look at the ring in natural daylight ( I didnt fancy out running her - she seemed like she knew the art of sprinting!) -
Finally she recommended a perfect cafe to go and have lunch whilst they made our ring, and 2 hours later we had a call to say that the ring was ready to collect.
Fantastic customer service and really really good attention to detail
We will definitely be coming to buy the wedding bands from you!!
I was very happy with the service and the speed it was delivered. The sales assistant was able to quickly identify what we wanted in the diamond and ring we were looking for. I would certainly recommend Marlows diamonds to others.
I really liked the attitude towards their approach. They sold themselves and what they can offer in a very competitive market.
We have been customers at Marlows for many years now and always attended to by Carmen. Our purchases have been across the range and we have always had tremendous choice at a most competitive price with no pressure on the customer. Carmen has been so receptive to our requirements, always ensuring that we get exactly the right piece at the best possible price available. We have recommended Marlows to all friends as the best possible retailer with Carmen looking after her customers so well.
I went to Marlows after searching the internet for the perfect engagement ring for my Girlfriend. I called them first to make sure the ring and diamond were in stock. I spoke with Carman who was extremely helpful and although they did not have the diamond that I was after in stock, she recommended a better diamond than the one I looked at. I went to marlows and I felt very comfortable dealing with Carman especially considering that I was buying something way beyond my understanding and something that was incredibly important, The serivce i recieved when I arrived was second to none. Carman helped me get the ring size correct even though I didnt have a clue when i arrived what size I needed. Upon collecting the ring the service was once again was brilliant. It felt like they were waiting for me which was quite a nice touch I thought becuase although they do this all the time, it was the first (and hopefully only) time I have ever bought something like this.
Thank you all again for your help. I just hope she says yes!!
3 years ago we purchased my fiance's engagement ring from Marlows in the JQ at Birmingham.. On Sunday 27th October 2013 we decided to travel to Birmingham again to purchase our wedding rings. I always wanted to go back to Marlows as we were over the moon with the service and quality last time, But as usual we had a look at around 10 other jewelers in the area 1st. and left Marlows until last. They didn't disappoint. They are now making the rings for us, at the best rate we could find, with the least fuss and the best diamonds. We would NEVER purchase from anywhere else in Birmingham!! Fact
Before we went to the jewellery quarter we looked on trip advisor as to whom we should see when we went shopping for an engagement ring. So after having spent what seemed like an attirnity visiting various outlets in the jewellery quarter, we went to Marlows.
Marlows is a store that you may simply walk past, it does't stand out from the crowd, you're not wowed when you enter the door, but as soon as you speak to somebody you realise that these guys are the real deal.
We were greated by Carmen, the general manager who had a ring on her hand that was the size of the rock of Gibralter. Her "style" was completely different to everyone else - for which I was extremely grateful for!!! Instead of the corporate sales technique that we had in every other store, she listened to us - what we wanted, and most importantly - the budget!!! There was an opportunity - at one stage, for Carmen to increase the cost of the ring by changing the diamond for one with better clarity. However, when comparing the two - she couldn't see the difference (and neither could we) so she recommended that we didn't.
Not everybody would do this, so I realised at this stage that she is somebody that I could completely trust with such an important purchase.
There was no jargon, no bamboozling, no corporate sales techniques - just simple, honest, knowledgeable advice that made the decision to buy from them really easy.
I can't say that I would recommend Marlows, however, if you want to speak to somebody who is knowledgeable, professional and most importantly listened, go and pop and see Carmen and I promise that you'll receive all of the above!!!
PS she's also promised me 50% of all future transactions if I put a good review on, so here's hoping that she keeps her promise :)
After recommendations from family members with nothing but praise for Marlows we were not disappointed.
There was no hard sell, just a relaxed shopping experience, the staff were knowledgeable and friendly and we never felt that there were sales tactics employed for us to part with our cash.
Simply pick the setting you like, and the staff work with you to get the very best diamond to suit your budget. Yes we blew the budget a little, but we are so happy with the ring and the quality of our purchase.
Buying your engagement ring together is a fun and memorable occassion - hopefully only to happen the once! Marlows were wonderful! I described to Trish what I was looking for and she pulled out some stunning rings - one in particular that was just perfect. The none pushy service with a smile made the experience enjoyable and memorable. I bought my wedding ring to go with my engagement ring and both needed to be sized. The rings were couriered to me without any problem and fit beautifully! We promptly recommended marlows to friends who drove from Wirral to Marlows in Birmingham to purchase their wedding rings. My sister is next who is going there in a few weeks to get theirs! I simply cannot recommend them highly enough. There are a lot of jewellers to choose from in the Jewellery Quarter and we found Marlows towards the end of our weekend - wish we had known about it earlier so there was more time to celebrate with champagne! 100% recommend! Save yourself the drama and go straight to Trish at Marlows!
faultless service. really friendly unbiased advice and ended up buying a lovely ring at a very reasonable price!
An absolute pleasure to deal with the ladies at Marlows again. Me and my family have been coming here for years and time and time again they have exceeded expectations and delivered high quality service. Marianne is an absolute diamond and always provides a quality service.
A massive thank you to Marianne and the girls and keep up the good work! I look forward to coming back!
I just wanted to say a BIG thank you to Margaret! I can't stop looking at my ring, it's so sparkly! There was no messing and i was chuffed to choose my ring and have it re-sized in the same day! We visited from a friends recommendation and i will definitely be passing on the recommendation to others... see you soon for the wedding rings !
I took my engagement ring and wedding rings in it have them cleaned etc. they looked amazing and as if brand new when I collected them a couple of hours later.
We actually saw an engagement ring we liked online from another store in the jewellery quarter but when we arrived at the shop we found the staff rude and unhelpful. So we then went to marlows who had been recommended to us and the service was worlds apart. Right from the second we entered the store we were greeted by friendly and very helpful staff. They explained everything there was to know and made us feel valued from the first minute. They didn't even ask about budget until much later so regardless of budget the service was second to none. This is far from the service we received in the other shop who were not interested until they found out our budget however it was too late then and I wouldn't have given them 1 pence. Marlows also turned out to be cheaper in the end. So if you want a personal, friendly service that is also value for money then marlows is definitely the place for you.
Everything about our experience was excellent. The way we were treated, the knowledge of the friendly assistant, the fact they went out of their way to demonstrate their products and how they are made. My beautiful fiance was bowled over and was able to make a decision on the ring of choice in minutes.
Got an amazing engagement ring and later a wedding ring from Marlows... couldn't have found such great quality for such a good price!! Definately would reccommend to anyone. Staff are so helpful and friendly! Will definately be coming back for care and cleaning of my rings and for any future purchases.
Thanks so much!!
We found Marlows in 2004 when we were looking for an engagement ring.
Their price and service was second to none,so when we wanted a dress ring this year, we came back again and were not disappointed. Service, quality and value for money still exceptional.
The rin we chose was too big, but no problem - it was resized in a couple of hours.
Excellent service and advice in a friendly and genuine manner. Marlows give you time to make a well informed decision, within budget. I would highly recommend this specialist retailer, with their unparalleled customer service ethos.
What was nice I was remembered in between buying our engagement and wedding rings. All the staff and most helpful and friendly and you are not pressurised into a purchase. Would highly recommend Marlow's.
Would recommend them and other reputable diamond engagement ring sellers in the Jewellery Qtr Bham.
Shopped all day to find "the one" which was fitted to the ring of choice that same afternoon.
My fiancé and I got engaged on holiday in August, and wanted to choose the ring together in the Jewellery Quarter together when we got home in September. The first shop we went into was perfectly fine, but on going into Marlows, I knew I wanted my ring from there. Margaret was so attentive and helpful (thankfully she made me try out the style of ring I wanted with a wedding band too.......I was so glad she did because I didn't like how they looked together. Margaret saved us from an expensive mistake! Oh and the other shop hadn't suggested doing that ....). Although it was late in the afternoon, Marlows were able to make my ring in about 30 mins from the diamond and setting we had chosen. It is just so beautiful, and I couldn't be happier. Thanks Margaret and Marlows for a high quality service.
My husband and I had gone to the Jewellery quarter to buy an eternity ring. After visiting many shops we went into Marlows and from the second we went in we were treated with the utmost respect. Margaret was so attentive to our needs and could not have been nicer when I was overcome with emotion and burst into tears! We came away with the perfect ring. Thank you Margaret and Marlows, we cannot recommend you enough!
Me and my fiance traveled down to the Jewelry Quarter to find her the perfect ring and we were not disappointed once we walked through the Marlows door. From start to finish a wonderful experience. We were looked after by Trish who talked us through the entire diamond grading process and was attentive to our every need. She went the extra mile by offering us a deal that blew anything else we had seen out of the water and made us feel right at home. She was welcoming, knew everything about the product and delivered the perfect ring for my fiance. We will definitely be going back in the future and recommending Marlows and Trish to all our friends and family.
Thank you so much Trish, and Marlows!
Chris and Katie
I just bought a diamond engagement ring for my girlfriend from Marlows. I don't usually go jewellery shopping and wanted to buy the ring as a surprise, so I was pretty nervous before going shopping. I found the service really friendly and helpful, without feeling under pressure to buy anything unless it was exactly what i was looking for. I explained what I had in mind to Margaret who was able to show me similar rings until I decided upon the perfect design I wanted to be made. The ring was fantastic, and came with lifetime polishing and resizing. I proposed to my girlfriend in Budapest and she loves the ring. I would definitely recommend Marlows to my friends. :)
Me and my fiancee visited Marlows, on recommendation, looking for an engagement ring as she wanted to choose her own.
We was looking in the windows when approached by Margaret who invited us to take a seat inside the shop. We had a rough idea what we was looking for however we knew nothing about diamonds. Margaret was excellent and very knowledgeable in explaining the in's and out's and once we had described what we was after she went away and came back with a superb selection closest to our wishes. Instantly one stood out to us both, it was exactly what we was looking for!!
After going through some fine detail, we then decided to go across the road for a coffee and make a decision. With such excellent service and friendliness there was no hesitation into going back to Marlows to go ahead with the ring we had seen. Straight away the ring was sent down to the workshop to be re-sized.
Two hours later we collected the ring and it was perfect! We couldn't of been happier! Brilliant customer service and at no point did we feel pushed into anything. We shall definitely be recommending Marlows to friends and family, and will be be returning for the wedding rings without a doubt.
Thank you so much Margaret, and thanks Marlows!
Chris and Jenna x
I have just bought an engagement ring for my girlfriend and could not have done it without Marlows and Marianne, I had no idea how to explain what I wanted and Marianne managed to work out exactly what I had in my head, and turn my dreams to reality, she helped me design the ring I wanted, help me choose the diamonds explaining all the different quality's and then got a wax impression of the chosen ring whilst I was there, the ring was custom made and set in less than 3 weeks, and it turned out fantastic, and best of all my now Fiancée said yes!
Thanks to you all.
We visited the jewellery quarter one November afternoon in 2013 on the search for an engagement ring. My brother had recommended Marlow's so we were pleased to discover that it was open. We spent a while looking at different rings with the expert help of Sarah (blonde). She then suggested that we thought about it all over a cup of coffee which is exactly what we did (great coffee house across the road). We returned half an hour later and purchased a beautiful platinum princess cut diamond riing. Sarah had been so helpful, patient and "not pushy" but very guiding. It was due to this that we decided to return to purchase our wedding bands. Whilst there Sarah also assisted my fiance in picking out some lovely diamond earings to match the engagement ring for me to wear on my wedding day We have recommended the shop to many of our friends and I know that we'll go back there in future.
My fiance purchased my gorgeous engagement ring from Marlows last year, he was very happy with the service and knew that this is where he would take me to choose our wedding rings.
We returned today together to only 'have a look' and ended up ordering two beautiful rings. Sarah, who assisted my partner when buying my engagement ring, served us again. She was efficient, knowledgeable and very approachable. She wasn't pushy at all and let us try different options before doing us a great deal.. She even offered to clean my engagement ring for me before the wedding for free. We are already looking forward to seeing (and wearing) our new rings. We would highly recommend Marlows for beautiful jewellery, swift and efficient customer service and a good range of options. We are both very happy. Thank you so much Sarah!
Katie and Pete x
Where do I start? I initially went in to Marlow's simply for advice about buying an engagement ring for my wonderful other half, after being wowed by our close friends with their amazing experience when buying their wedding rings from the family jewellers. I met with Alison who immediately put me at ease with what was an exciting, but at the same time, very daunting process when trying to choose the perfect ring for a perfect lady. Without any pressure I was able to design my own personal diamond and platinum ring, whilst Alison explained in finite detail what makes a perfect stone. The whole unique and reassuring experience left me in no doubt that I was in excellent hands and that my purchase, as it transpired to be, was exactly the one for me and my now future wife!!! Thank you Alison and Marlow's for a great experience. Craig and Polly xxx
Hi my name is John I live in Northern Ireland last week I Got my girlfriend a platinum engagement ring with a 0.41 round brilliant carat.I had the help from a wonderful lady called Marianne I explained what I was looking for and she took me through the process of picking my perfect,nothing was to much bother I finished up with a size m witch I thought was rite but it turned out my girlfriend ring size was an L so I phoned Marianne and told her this she told me to pop it into a special delivery by post on Monday the 16th of September and I got my new ring this morning Wednesday the 18th first thing at no extra cost.I have my diamond identification report and a certificate for insurance,my fiancé is over the moon how I could of picked such a perfect ring but it was not really down to me it was Marianne and Marlow's thanks for every thing and you know I will be back for or platinum wedding bands as we have set our date for the 15th of July 2014.I wouldn't go any where else love these people to bit's seems if they have been part of this happy occasion John McCormick from the Causeway coast in Northern Ireland.
We went to the shop on recommendation. The staff were friendly and took the time to provide a number of alternative rings for my wife as a 25th wedding anniversary gift. They offered advice and views without being pushy in any way and we found the whole experience to be extremely good.
I would not hesitate to recommend the store to anyone looking for that special gift at a reasonable price.
I was recently looking to buy an eternity ring for my wife on her 40th birthday and due to her large finger size had no luck at all in the High St stores, and someone said have you tried The Jewellery Quarter. A quick search and then a phone call which was answered after shop hours led us to Marlows the very next day.
As soon as Marianne saw my wife's large hands she knew exactly the ring she needed. From choosing the ring on Wednesday it was altered and ready by Friday which was fantastic as my wife could wear it at her party.
The ring is fantastic and everyone who sees it loves it !.
Don't bother trawling round the Jewellery Quarter go straight to Marlows and see Marianne, you WON'T be disappointed.
The quality for the price and the service is excellent.
I got my wife's engagement ring last year from Marlows, and the service was superb. The staff showed great knowledge and were very patient with me. Due to this we also got the wedding bands from there too. This time though was just popping in while in the country to get the rings cleaned, polished and the clasp on the engagement ring checked. Again, the staff were happy to help and I would not hesitate to buy from them again.
We chose our wedding rings today, we were so pleased with the advice and service from the staff. We looked in a few shops but we were still intent on going back to marlows for our rings. They also resized my engagement ring, it only took 2 hours and I can't tell anything has been done to it, it looks amazing. Thanks for today.
Matt and Kerry
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