Marlows Diamonds reviews

Marlows Diamonds reviews

Excellent
9.8
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Review by confirmed purchaser

service sparkled like the diamond.

We were looking for an engagement ring that would reflect how special our engagement was to us. The personal service we received from Carmen at Marlows was everything we wanted it to be. Knowable, informative and interested in us as a couple to ensure she understood what we were looking for. Her suggestions were helpful without being overbearing. Would definitely recommend a them.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Linda,

Thank you for leaving us such a lovely review! We are happy to hear that you found us knowledgeable and informative when visiting us recently. We would like to congratulate you on your engagement! We look forward to seeing you again soon!

Kind regards,

The team at Marlows Diamonds.
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Absolutely superb in every way! Thank you Margaret.

The service I received from Margaret was second to none. Not once did I feel pressured to extend beyond my budget and Margaret helped me chose the most stunning mount and stone based on the designs I had taken in with me. The ring arrived into store in plenty of time and my now finacee absolutely loves it. We even needed a small re-sizing after the surprise proposal which was done with ease and free of charge. I highly recommend Marlows and will be returning when we come to choose our wedding bands. Thank you.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Alastair,

Thank you for leaving us such positive feedback! We are so happy that you felt the service you received was second to none when visiting us recently. We would like to congratulate you on your engagement and we look forward to seeing you to help you choose your wedding bands!

Kind regards,

The team at Marlows Diamonds.
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Lovely buying experience - thanks Margaret

Went in on Saturday to buy a bracelet. Was helped by Margaret who gave great non-pushy advice. Listened to what I had in mind and helped me find something perfect. Added to this they even managed to get it adjusted for me in under an hour so I could take away. If you want a lovely shopping experience when shopping for something precious this really is the place to go. Thanks again Jo
Marlows Diamonds

Reply from Marlows Diamonds

Hi Jo,

Thank you for leaving us such a great review! We are pleased that you had such a lovely buying experience with us when purchasing a diamond bracelet recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

There are not enough stars for us to express the service we receive from Carmen time and time again

I had a such a fabulous level of service from Carmen when I visited Marlows last year to by Krissy's engagement ring. Carmen was very helpful and I must add extremely patient when I wanted to see everything and ask lots of questions on diamonds. On my second visit with my mum I new Marlows was the place to buy that all important ring, mum felt at ease and so comfortable, no pushy sales talk like the other shops. I'd definitely recommend them and especially Carmen for any jewellery you need. In fact I took Krissy there this week and we have purchased our wedding bands with Carmen. Krissy was impressed that Carmen even polished up her engagement ring, gives me certainty that in the years to come I shall return there again. You must mention my name to Carmen when you go......
Marlows Diamonds

Reply from Marlows Diamonds

Hi Manish,

Thank you for taking the time to leave us such a lovely review! We are happy to hear that you had such a positive experience with us when purchasing your engagement ring and that you recently returned to us for your wedding bands. We would like to wish you all the best for your big day and we hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Great advice, great value for money and fab staff.

Absolutely delighted with the earrings you made to match the engagement ring and wedding band you made for us last year. Genuine no nonsense advice from experienced staff who know what they are talking about. Carmen you were fab, and really helped us through the process of designing an engagement ring that we felt was a bit different to the norm. Your advice and guidance made it an easy decision to return to have matching earrings made. We looked at a number of shops in the Quarter before choosing Marlows and feel we made the right choice. Highly recommended, trustworthy and very good at their jobs. Thank you so much and see you again soon.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Lynn,

Thank you for leaving us such positive feedback! We are happy to hear that you felt our advice and guidance made it easy for you to return to us for your earrings. We look forward to seeing you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Excellent experience

Great to have no nonsense realistic advice, innovative proposals and suggestions as well as clever marketing.
Very quick efficient service. A breath of fresh air and a pleasure. Thanks Carmen! My husband says we will definitely be going back - which is like music to my ears!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Trudi,

Thank you for leaving us such a great review! We are pleased to hear that you had an excellent experience with us recently and that you found the service very quick and efficient. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Fantastic service.

Carmen was so helpful, will definitely make the trip to Birmingham again.
Rings were ordered and delivered within the time period given and they
are beautiful. Thank you.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Joshua,


Thank you for leaving us such a lovely review! We are happy to hear that you found the service fantastic when visiting us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Excellent advice and great value - no pushy sales people!

We dealt with Margaret who was fantastic. She gave us impartial advice and couldn't do enough to help ensure we got exactly what we needed. They were also willing to work with us on price and budget to ensure we got unbelievably good value for money as well as an exceptionally good diamond.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Phil,

Thank you for taking the time to leave us such a great review! We are happy that you found the service, advice and quality excellent when visiting us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Great Service and A Great Ring.

Great staff who want to help you in every way, no pressure to buy. Great information about the rings and stones. Thank-you.

Brian Pownall
Ring Purchased 1st April 2014
Marlows Diamonds

Reply from Marlows Diamonds

Hi Brian,

Thank you for your positive feedback! We are pleased to hear that you found the service and ring great when visiting us recently. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Ive been back 3 times

I went back with my wife to buy an eternity ring, having previously bought the engagement ring and both wedding bands from Marlows, we wanted to go back to the same place to complete the set. The quality and service was excellent, the price reasonable and if i had the need to purchase something i wouldnt hesitate to go back. In fact i probably wouldnt event shop around in the area, i'd just go back there.
Marlows Diamonds

Reply from Marlows Diamonds

Hello,

Thank you for leaving us such a lovely review! We are happy to hear that you have been to see us for all of your purchases and have always found the quality and service excellent. We hope to continue to see you in the future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Excellent expertise and good friendly service.

The staff at Marlows are friendly knowledgeable and efficient, after being shown in we were invited to browse the selection of wedding bands whilst we waited for a member of staff to become available to help us with our choice. The shop was very busy but we were seen quickly. We were seen by Marianne, and she was extremely helpful and had excellent knowledge which really helped us choose the rings that suited us. We didn't feel pressured into making a hasty decision at all. We are extremely happy with our rings, they are excellent quality and I would recommend Marlows to anyone looking for their wedding bands.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Louise,

Thank you for leaving us such positive feedback! We are happy that you found us helpful and friendly when visiting us recently. We would like to wish you all the best for your wedding day and we hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Always a pleasure!!!!

We always have a fantastic experience at Marlows, whenever we visit. We began with an engagement ring, then came back for two wedding rings, and since return regularly to have my rings cleaned and tightened. The fantastic experience we had choosing our own stone and the a setting, apmade this shop an instant hit. This weekend we also needed the claws of another ring looking at, which was done beautifully and without question. Despite having to travel from Leeds every time, we will never go anywhere else for jewellery - it doesn't matter which member of staff you get, the level of service is always outstanding, and the customer care couldn't be better. Even on a busy Saturday, they got the rings sorted for us in a matter of hours - no need to send off to a workshop for weeks on end! Can't recommend highly enough!!!
Marlows Diamonds

Reply from Marlows Diamonds

Hi Allie,

Thank you for leaving us such a great review! We are so pleased to hear that you have been to see us a number of times and have always had a fantastic experience. We hope to continue to see you in the future!

Kind regards,

The team at Marlows Diamonds.
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Kym from Marlows was amazing!

From start to finish, our experience from Kym at Marlows was first class. Advice and explanation about our options helped us to make our final decision. Even when we changed our mind on one of the rings, nothing was too much trouble. 10 out of 10, A******, highly recommended. Ed & Jason, Coventry.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Ed & Jason,

Thank you for leaving us such a lovely review! We are happy to hear that you had such a positive experience with us when purchasing your rings recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Absolutely fabulous! Absolutely thrilled!

After trawling the Birmingham jewellery quarter - we stepped inside Marlows and found just what we had been looking for in selection, quality and service. Had we visited Marlows first, no doubt we would still have spent the day visiting the many other jewellers in the area. I have no doubt that we would have returned to Marlows to buy my absolutely gorgeous platinum and diamond ring.
We were offered very informative and accurate advice by the manager who served us, this lady identified exactly what I had hoped to find and within our budget.
It's just perfect and I love it, really thrilled to bits and would not hesitate to recommend Marlows.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Carole,

Thank you for taking the time to leave us such a great review! We are pleased to hear that you found the selection, quality and service excellent and that you are thrilled with your ring. We hope to see you again soon!

Kind regards,

The team at Marlows Diamonds.
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excellent service and advice

I have been to Marlows for 3 items, my engagement ring, wedding earings and eternity ring and have always been served by Carmen who gave me excellent advice and has never pressurised me to purchase anything in fact the service has always been so good I have recommended them to many of my friends who have purchased engagement rings. We travel up from Milton Keynes and really do not mind the journey as we always come away so happy. Thank you Marlows for my beautiful sparkles.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Caroline,

Thank you for leaving us such a positive review! We are happy to hear that you have been to see us for all of your purchases and have always found the service and advice excellent. We hope to continue to see you in the future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

The best of the best

I phoned in advance to discuss what I had in mind, and the advice I was given was both knowledgeable and friendly. Carmen really knows the diamond business, and she fully takes what you say into account, and does not try to talk you into spending more than you can afford - something I hate. My diamond was completely different to anything I had seen in the high street in terms of cut and quality. Even my jewellery hating husband was totally impressed, and happy to spend the money. He complemented me on doing my research really well in finding Marlows. I was 100% satisfied both in terms of my ring, better than I could have dreamed of, and with the fantastic customer service. Thank you Carmen.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Jean,

Thank you for taking the time to leave us such a lovely review! We are so happy that you were 100% satisfied with both your ring and the customer service when visiting us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Friendly, professional, not pushy, excellent service

The lady who served us, Alison, was very professional but in a friendly, non pushy way. Felt perfectly at ease and not at all rushed or pressurised.. A perfect shopping experience for a beautiful diamond ring. Would thoroughly recommend Marlows to anyone.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Pam,

Thank you for leaving us such a great review! We are pleased that you found us friendly and professional when visiting us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

best shop for service thats friendly and honest with advice.

this was the second time I have used Marlows, and the second time I had help from Sarah, if you want friendly and honest advice, they are the people to see. I would recommend both Sarah and the shop to anyone, If you want something that has diamonds, beautiful and different, it has to be Marlows........................ on a personal note, thank you Sarah. I am sure that my Fiancee will be over the moon with her wedding gift.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Andy,

Thank you for taking the time to leave us such a lovely review! We are happy that you have been to see us twice and have always found us honest and friendly. We would like to wish you all the best for your wedding day and look forward to seeing you in the future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

High-quality jewellery and excellent service provided by approachable staff

Great service from Carmen and her team.
Marlows Diamonds

Reply from Marlows Diamonds

Hi Howard,

Thank you for your positive feedback! We are pleased that you found the service excellent when visiting us recently. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.
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Review by confirmed purchaser

Great service with great prices

We love the idea that you can take your ring back whenever to get it cleaned. The girls working here really know what they are talking about
Marlows Diamonds

Reply from Marlows Diamonds

Hi Colin & Stockham,

Thank you for leaving us such a great review! We are happy to hear that you had such a good experience with us. We hope to see you again in the near future!

Kind regards,

The team at Marlows Diamonds.

Enagagement & Wedding Ring Specialists

Leading Certified Diamond Specialists

The Marlow family have been trading in Birmingham's popular and famous Jewellery Quarter for over three generations. First established as a high quality jewellery manufacturer and wholesaler, the family naturally developed into one of the UK's leading certified diamond specialists.

Visit Marlows Diamonds

Contact information

Call us on: 0121 236 4415
We live here: 46 Warstone Lane
B18 6JJ Birmingham
United Kingdom

Category

Marlows Diamonds is ranked 5 out of 89 in the category

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