I've only used this company once (Jan 2013) but they seem to have good communication, easy to use website and they did what they said they would do so they deserve 4* at this stage. I decided to use them after a failed (paid for) order with oneclickventures.co.uk (now defunct I htink). The only niggle with mastersdirect.com is that delivery is only free if you spend at least £35 AND your parcel weighs less than 2.5 kg. oneclickventures was free delivery if order exceeded £35 - no weight restriction. With hindsight perhaps this delivery deal was too good to be true and perhaps contributed to their demise.