Website easy to navigate, but many choices. The salesman was very knowledgeable and helpful, making it easy to choose. Delivery was next day, within the hour given. I bought two wooden frame beds, which came flat-packed with the usual assembly challenges, but all the bits were there, and we eventually managed to figure it out. One mattress was memory foam, and one a mix of memory foam and springs. Both both very comfortable. Prices competitive. I would happily buy from them again.
Ordered Wednesday pm and had a fab new bed Thurs am. friendly and efficient customer service sorted out my morning delivery request when I messed up the online order. What more can a customer ask for? I know where we will go next time we need a new bed/mattress.
When choosing the bed frame we decided not to opt for the cheapest, so paid 179.00 for the frame. Bed looked nice in faux leather, and the salesman had assured us it would take 30 mins to assemble and that everything is well packed so less damage.. When the delivery men arrived ahead of schedule (good job we was in !) the large box was obviously heavy and the man dropped one edge, dragging it over the driveway .As he went to get another box we saw the edge was open and the bottom frame was torn. We told the delivery men who said they would get customer services to phone us in 10mins. Whilst waiting we started to assemble the bed errr no instructions! No brackets for the mid section. We had no bed so had no choice but no make some heavy duty 'u' shape brackets out of wood this taking ages. (Customer services. never phoned). We sent an email to the customer services with photos of damage and new parts made and was offered a mere 10% off. We declined their offer. We are now awaiting the new parts which will arrive in 2-3weeks. And have to dismantle and remake the bed frame. Not a good experience will look else where in future.
Ordered a 4 ft bed frame, easy to order And delivered for free within 48 hours if purchase. Not checked the bed yet as we're in the process of moving home hence the purchase of a new bed frame to fit in a smaller room. Over all very happy with the service from mattress man.
Mattressman were able to offer me next day delivery after several failed attempts at getting a bed frame through another company. They were very understanding of the urgency of my order, and actually worked around my schedule to pick a delivery time that was mutually convenient (and then delivered early, to my delight!). The product itself is good quality, sturdy, and at a lower price than many competitors. I'm 100% happy with the product and service I received.
Ordered on a next day service and they called to confirm delivery and also backed up with an email. Delivery driver called and arranged a time to be with us and also called 10 minutes before delivery. Delivery drivers very polite and took the mattress to our spare room, but firstly they both removed their shoes and left them outside. What a breath of fresh air to have such good customer service. Would recommend to everyone to use this company.
This company is just great - we were let down by Furniture Village who delivered our bed but forgot to tell us the mattress would be another fortnight! We contacted Mattressman' initially on the web and then on the 'phone. Mike - the guy I spoke to was just so helpful and delivered a brilliant mattress at an excellent price within 48 hours with a 2 man delivery - we were impressed with the speed, quality, price and general helpfulness of all concerned - brilliant! Thanks guys!
Great Mattress, but the delivery drivers customer service skills leave alot to be desired, they were not approachable, did not say hello, infact they were right miserable people.
The signing to receipt my delivery was simply a case of thrusting the goods receipt note in my hand without any explanation, they then took the receipt book again without a word and left without any words being exchanged.