This is the third time we have used mattressman, they are spot on, what they say is what you get, have recommended them to people we know, their prices are brilliant, their goods are brilliant, even the guy who delivered, I would think was a sub contract delivery driver, what a nice polite man he was, very helpful and we had a laugh as we ordered a superking bed and mattress and it was BIG!!! THANKYOU folks for such a good service, samdra
I'm very happy with both purchases, bed is great, beautiful and strong and mattress very comfy all for a good price. Delivery was in the day and timing expected. I would buy again from them and definitely I recommend to anyone.
Easy to order online, lots of choice, lots of details about different mattresses.
Great website for payment and delivery options and notifications received as order progressed - very helpful!
Delivery very smooth - even took away packaging for me! Brilliant service and mattress so comfortable have had great nights sleep since!!
only one comment to make to you I was texted and emailed to give me a delivery time and it wasn't quite accurate as they gave me between 6.34 and 8.34 apparently they don't start till 7.00am on a Saturday so got up early for nothing .
All aspects of this order weht perfectly as usual, as I have used the company before. Highly recommend them.
I was very impressed instore and also with the delivery guys. Online service was OK only. I was slightly disappointed with my mattress as mattressman called it a medium firm but when it came it was labelled firm (manufacter's label). I'm only small and I do feel the mattress is probably too firm for me. But still it is comfy and well priced. Next day delivery was brilliant too.
My initial order process went perfectly & the mattress was delivered. Unfortunately I had made a stupid mistake in not checking the mattress depth, so I needed to change it. Then the fun started. MM had to send new packing material (even though the original was carefully kept intact & put back on for the return). The delivery company lost the first lot, then couldn't seem to find us but eventually got it here. I agreed a date for the replacement mattress & collection of wrong one & it was like we lived in Outer Mongolia. No delivery company seemed to be able to commit to it & we had numerous days when we had to stay in all day without delivery. Then one company did find us & collected but didn't deliver - the driver knew nothing of the background. Luckily MM were on it and the replacement had been damaged in transit. Finally this morning the replacement has been delivered. Through all of this the MM Customer Service dept. has been great & rung me every day with updates so I will still be a loyal customer, albeit with much greater reservations & concerns on delivery than before.
The delivery was supposed to be next day (Friday), however, having stayed in until 6.30pm nothing happened. Called on the Saturday to be told call on Monday as delivery department is closed. Phoned Monday and informed that delivery driver would have left a drop card? we explained he never turned up! finally arrived 1.30 Monday afternoon. At no point were we phoned or e-mailed to explain delay.
Asked for delivery 4 days after the 24hr delivery timescale as it suited us better and thought it would prevent any warehouse stock issues. Alas no, we got a call on the day that only 2 out the 3 parts were loaded on the lorry. So when my mum and dad arrived after a 5hr drive we gave them our bed, and we slept on the floor, far from ideal. Next day it arrived fine, took about an hour to build but the product is good value for money
Very good all round, the bed bundle came when stated and service was good. The bed was easy to put together, didn't take long. It looks great and my son loves it the only slightly bad thing is that the mattress is a bit hard. We got a memory foam mattresses topper and now he says he's sleeping great. Over all it's a brilliant deal.
We bought a 4ft mattress we are so pleased with it it is first class nice to sleep on we love mattress mans service they are so friendly and helpfull we will now by all our beds or mattresses from them when every we will need to buy new ones and reconmed mattress man to all our friends and family From Barry of Mansfield
I ordered a single bed and mattress for my son, the process was very easy and i was impressed with the choice available. There was a 21 day lead in time for my chosen bed, but it was in stock much sooner so I was pleased. My son is very happy with his new 'Big Boy' bed and says its very comfortable. The bed was easily assembled (so i'm told) and was of a good quality. Very satisfied with my shopping experience and would use Mattressman again without hesitation.
Checked online was best price for same mattress as sealys online and with free delivery and came before the two weeks manufacture time ,happy chappy thanks
I've used mattressman before so when my parents needed a new single bed for their guest room I ordered it online through mattressman.
The frame arrived as arranged but no mattress. The delivery man had no idea where the mattress was. My parents had waited in all day for this deliver and only half arrived. No one contacted them. They told me about the delivery and I contacted mattressman. They apologised and rearranged delivery of the mattress. A mattress came but had some marks on it. A further mattress arrived a few days after that which was not properly wrapped up and damaged. The delivery company were quite insistent on leaving the 2nd (damaged) mattress, my parents eventually convinced him to take it away. All in all quite a stressful experience. The delivery company doesn't appear to communicate with mattressman , mattressman has then no knowledge of the mess ups going on and cannot communicate / resolve problems with the customer.
Despite being on a time schedule which did not include assembling the bed - as my Aunt is 91 yrs they would have done had she been alone. No trouble in bringing bed in and both in good humour during our brief chat before leaving.
Can not fault the quality of the items I ordered, but was a little annoyed at paying for delivery before half nine in the morning, and the goods not arriving for another hour. Delivery man was not the most friendliest.
Beds were dispatched on Monday and received on Wednesday, and we live in the Highlands of Scotland, so really impressed. Also the packing was first class - double packing - so you can order with confidence. The quality of the beds & the mattresses are also excellent. We had the Snuggle Beds Divan Base Full - No Drawers 3' and the Sealy Millionaire Ortho 3' Single Mattress. Used last night for the first time and absolutely wonderful, so glad I took note of previous reviews on both Mattressmam.com and on the beds & mattresses.
I would thoroughly recommend this company to my friends.
I had many visits to the store to decide which bed matress etc and nothing was ever to much trouble all staff where great and the deliver guys although turned up early before I was they they did another local job and popped back, great service and an amazingly comfortable bed, even tho slightly tricky to assemble on your own
My headboard arrived on time, the two men were pleasant and helpful and changed my headboard for the new one efficiently and removed the old one. All in all a great experience and I would definetly use Mattressman again.
I was very happy with the mattress I ordered and with the customer service received from Mattressman. There was a slight delay in availability of the Dorlux Ortho Memory Supreme mattress, but the company were apologetic and kept me well informed of the progress and despatch of my order. On the day of delivery, mattress arrived at 10am in Scotland, even though it had only left Norwich on afternoon of previous day. Well done!
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