Pretty good service, if my friend was a lone female/elderly/disabled would have to advise against though as delivery driver expected help off loading the mattress from the lorry and carrying it into the house!
I ordered a mattress at Chrismas on line and was impressed with the prompt efficient service and price (lovely quality product), then I ordered a luxury mattress and received a super service and would recommend this company and its products (having been to the store to try out with no pressure), I purchased on line when completely sure of my choice.
This was amazing service. The salesman explained all the different types of sprung mattresses, the bed was delivered the next day, by two very polite and charming men, who carried it up 2 flights of stairs, put it together and fitted the headboard. They even took,away all the packaging. Absolutely wonderful.
We went into store to look around spoke to salesman who advised us of correct mattress as we thought we would need orthopaedic mattress.. Very good range of products, no hard sale. Went back following week and bought our bed and mattress. Delivery men very good carried this up 3 flights of stairs.
Excellent service, ordered by telephone so as to request a specific delivery date rather than 'next day' , arrived on time. Mattress and bed were as ordered and good quality with no faults and easy to self assemble. Good products and service.
Hi, I got this mattress for my Mother..After one night it had sunk in a bit where she,d been lying...I turned it around so sunken bit was at bottom corner but it sunk in a bit again where she,d been lying. It has not gone any worse...but we got same one (two people sleeping on it) and it is perfect. What do I do? Thanks. Kathleen Beckett
After having delivery problems with a competitor on a 1st order, I decided to use Mattressman for my 2nd order, which was the same mattresss and bed frame as previously, I needed same items again for a 2nd bedroom. Pleased to say items were delivered a few days in advance of the lead time it perfect condition. The only thing to note was it was a one man lorry, so I had to help the driver get a king size mattress into upstairs bedroom. Good thing I took a day off work specially to receive and assemble the items. Very happy with them now.
Buying the bed was easy and salesperson helpful. Delivery men excellent and very pleasent. However shame the bed wasn't checked before leaving warehouse - top drawer had been stuck in and a caster missing - spoilt the whole thing.
I needed a new bed frame. Had a quick look on line, and saw that Matressman said that they delivered within one working day. I was a bit sceptical about this claim as I had previous experience with other bed companies that took over 6 weeks to deliver. I went to my local store in Ipswich, chose the bed frame I wanted, had excellent service from the salesman, who also said I would have my bed the next day. Later in the day I had a confirmation email for the order and delivery. A text message also arrived confirming delivery slot. And yes! 24 hours from placing the order my bed arrived. Just Brilliant.
After asking friends for recommendations and checking review sites, we decided to give Mattressman a try - we usually prefer to buy in store rather than online but I was getting fed up with springs poking out of old mattress and enough was enough so ordered online! We were given a 2-hour time slot and the delivery arrived in the middle of that which was pleasing, the men were very friendly and efficient. They took our mattress straight upstairs as requested. We chose a Silentnight Miracoil mattress as had had this in the past and always a good choice, it is extremely comfy but firmer than expected. All in all, a good choice :)