Excellent service, ordered by telephone so as to request a specific delivery date rather than 'next day' , arrived on time. Mattress and bed were as ordered and good quality with no faults and easy to self assemble. Good products and service.
Hi, I got this mattress for my Mother..After one night it had sunk in a bit where she,d been lying...I turned it around so sunken bit was at bottom corner but it sunk in a bit again where she,d been lying. It has not gone any worse...but we got same one (two people sleeping on it) and it is perfect. What do I do? Thanks. Kathleen Beckett
After having delivery problems with a competitor on a 1st order, I decided to use Mattressman for my 2nd order, which was the same mattresss and bed frame as previously, I needed same items again for a 2nd bedroom. Pleased to say items were delivered a few days in advance of the lead time it perfect condition. The only thing to note was it was a one man lorry, so I had to help the driver get a king size mattress into upstairs bedroom. Good thing I took a day off work specially to receive and assemble the items. Very happy with them now.
Buying the bed was easy and salesperson helpful. Delivery men excellent and very pleasent. However shame the bed wasn't checked before leaving warehouse - top drawer had been stuck in and a caster missing - spoilt the whole thing.
I needed a new bed frame. Had a quick look on line, and saw that Matressman said that they delivered within one working day. I was a bit sceptical about this claim as I had previous experience with other bed companies that took over 6 weeks to deliver. I went to my local store in Ipswich, chose the bed frame I wanted, had excellent service from the salesman, who also said I would have my bed the next day. Later in the day I had a confirmation email for the order and delivery. A text message also arrived confirming delivery slot. And yes! 24 hours from placing the order my bed arrived. Just Brilliant.
After asking friends for recommendations and checking review sites, we decided to give Mattressman a try - we usually prefer to buy in store rather than online but I was getting fed up with springs poking out of old mattress and enough was enough so ordered online! We were given a 2-hour time slot and the delivery arrived in the middle of that which was pleasing, the men were very friendly and efficient. They took our mattress straight upstairs as requested. We chose a Silentnight Miracoil mattress as had had this in the past and always a good choice, it is extremely comfy but firmer than expected. All in all, a good choice :)
i cannot fault the geltex mattress it genuinely does help releive the aches and pains and is a great comfort. my only dissappointment was the delvery man pushed the mattress out of the back of the van on to the road then pushed it over and over and down my steps i told him it was gel and i was concerned it might break to which he replied im not hurting my back for anyone it should of been a 2 man delivery
The free next day delivery was useful and well managed. The mattress was double wrapped in heavy duty plastic and then boxed - good job I was off to the tip anyway to get rid of it all. The courier was helpful and polite but only delivered the mattress to the ground floor - this could have been difficult for older people or people who live alone.
The drawbacks were that it was such a wide window for delivery that it was difficult to make sure that I could be in all day. Maybe a call back an hour before delivery (like curry's delivery service) or a half of the day would be more useful.
I am very pleased with the mattress, I ordered one which was custom made to fit my daughters bed, the measurements were spot on! It is a quality product within an excellent price range, in comparison to other companies that I researched on the web. The product did take 21 days to make, however I was rang on the 21st day so that delivery could be arranged. The only down side to the delivery is that if you want a particular time on a certain day, it does attract an additional delivery charge, but all that said, what company doesn't charge delivery these days! A very happy customer :)
Cannot fault the mattress man company.Firstly the price,we also paid for removal of our old mattress as we thought this was a reasonable price too.Am really pleased with the mattress a long over due replacement.
Bought a double mattress for my ever-growing teenage son. My sister recommended Mattressman for quick delivery and we weren't disappointed. Chose the mattress with the help of their detailed product information and their wonderful " item reviews " which really helped with my choice. Lovely, quality, comfortable mattress at an affordable price.
I ordered on line and then had a very helpful phone conversation and changed the delivery date. The 2 hour delivery time slot is really helpful if you can't sit around all day as some companies expect you to. The mattress is excellent, and very good value for money, and two friendly blokes carried it up two flights of stairs, and put it on the bed, all with a smile, and no muddy footprints! I would recommend highly.