Mattressman reviews

Mattressman reviews

Excellent
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Review by confirmed purchaser

Simply great!

Fantastic service, range of delivery dates, quick easy and efficient and they weren't trying to push us into the most expensive mattress - highly recommend
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Review by confirmed purchaser

Fantastic service and mattress

Arrived next day as promised and mattress was as described.
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Review by confirmed purchaser

Trustworthy

We ordered a special size mattress with a lead time of 21 days.
It was delivered In 14 days, it's well made and very comfortable.
Very impressed, recommend mattressman !!!!!!!!
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Review by confirmed purchaser

30mins to put together we were told!! It wasn't even April fools !!! ....NOPE... 3 hours later. ZZzzzzzz

When choosing the bed frame we decided not to opt for the cheapest, so paid 179.00 for the frame.
Bed looked nice in faux leather, and the salesman had assured us it would take 30 mins to assemble and that everything is well packed so less damage..
When the delivery men arrived ahead of schedule (good job we was in !) the large box was obviously heavy and the man dropped one edge, dragging it over the driveway .As he went to get another box we saw the edge was open and the bottom frame was torn. We told the delivery men who said they would get customer services to phone us in 10mins.
Whilst waiting we started to assemble the bed errr no instructions! No brackets for the mid section.
We had no bed so had no choice but no make some heavy duty 'u' shape brackets out of wood this taking ages. (Customer services. never phoned).
We sent an email to the customer services with photos of damage and new parts made and was offered a mere 10% off. We declined their offer.
We are now awaiting the new parts which will arrive in 2-3weeks. And have to dismantle and remake the bed frame. Not a good experience will look else where in future.
Mattressman

Reply from Mattressman

Dear Silvia Ridley,

Thank you for taking the time to leave your feedback it is much appreciated.

I am very sorry for the problems that you have had with your new frame. This is not usual for our very popular products.

Customer services responds to all customers as quickly as we can never missing a customer. I thank you for your patience whilst customer services are dealing with the problems you have.

I apologise for any inconvenience that may of been caused to you and thank you again for your patience.

Kind regards

Customer Service Manager
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Review by confirmed purchaser

Very streamlined ordering, no hassle delivery & very quick.

Great service - why say more.
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Review by confirmed purchaser

Only part delivered - cant use it yet - n ow resolved

Unfortunately everything was delivered except the side rails - not best pleased

Missing parts arrived next day - good product at keen price.
Mattressman

Reply from Mattressman

Dear Mr Green,

Thank you for your review it is much appreciated.

I truly am sorry for any inconvenience that an unfortunate error caused to you.

This is not our usual service or the service we expect you to be happy with so we really are grateful for your patience. We are constantly working to improve our service and to ensure that errors like this do not happen again.

Thank you again

Customer Service Manager
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Review by confirmed purchaser

New Bed Frame

Ordered a 4 ft bed frame, easy to order And delivered for free within 48 hours if purchase. Not checked the bed yet as we're in the process of moving home hence the purchase of a new bed frame to fit in a smaller room.
Over all very happy with the service from mattress man.
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Review by confirmed purchaser

Excellent

Mattressman were able to offer me next day delivery after several failed attempts at getting a bed frame through another company. They were very understanding of the urgency of my order, and actually worked around my schedule to pick a delivery time that was mutually convenient (and then delivered early, to my delight!). The product itself is good quality, sturdy, and at a lower price than many competitors. I'm 100% happy with the product and service I received.
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Review by confirmed purchaser

Still waiting for the order to be completed

Order has not not been completed as firm did not have items purchased in stock
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Review by confirmed purchaser

Knowledgeable and helpful shop staff

The guy in the walthamstow branch knows his stuff and is willing to educate you rather than merely "sell you" stuff - I was sold on him and the product!
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Review by confirmed purchaser

Fantastic Service

Ordered on a next day service and they called to confirm delivery and also backed up with an email. Delivery driver called and arranged a time to be with us and also called 10 minutes before delivery. Delivery drivers very polite and took the mattress to our spare room, but firstly they both removed their shoes and left them outside. What a breath of fresh air to have such good customer service.
Would recommend to everyone to use this company.

Simon Warren
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Review by confirmed purchaser

Don't be Fooled - This Company is Superb!

This company is just great - we were let down by Furniture Village who delivered our bed but forgot to tell us the mattress would be another fortnight! We contacted Mattressman' initially on the web and then on the 'phone. Mike - the guy I spoke to was just so helpful and delivered a brilliant mattress at an excellent price within 48 hours with a 2 man delivery - we were impressed with the speed, quality, price and general helpfulness of all concerned - brilliant! Thanks guys!
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Review by confirmed purchaser

Good mattress poor customer service from drivers.

Great Mattress, but the delivery drivers customer service skills leave alot to be desired, they were not approachable, did not say hello, infact they were right miserable people.

The signing to receipt my delivery was simply a case of thrusting the goods receipt note in my hand without any explanation, they then took the receipt book again without a word and left without any words being exchanged.
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Review by confirmed purchaser

Customer service good, quality of products poor

Headboard broke within days of delivery, received replacement but this was delivered broken, waited further 24 hours for replacement, in which daughter had to sleep on floor.
Quality of product poor and flimsy
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Review by confirmed purchaser

Good value for money

I recently bought a bed. The bed quality is good for the price you pay. Assembly is easy.
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Review by confirmed purchaser

Great

I had great service from the operator who dealt with my concerns about my order. The delivery men were superb carrying the mattresses upstairs to the bedrooms. My daughter loves her mattress, however mine is not as firm as I thought it would be, that is not the companies fault but mine. I can't complain, I would advise anyone to try this company and they take away your old mattress for a fee.
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Review by confirmed purchaser

Excellent service as usual.

Delivery exactly on time as requested. Splendid service.
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Review by confirmed purchaser

First class

I found the service from mattressman first class I wouldn't hesitate recommending them
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Review by confirmed purchaser

Lived up to expectations

Followed advice from other enthusiastic users and pleased with the result. Mattress was reasonably priced, delivered next day and is very comfortable.
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Review by confirmed purchaser

excellent bed, excellent service

Bed ordered Tuesday afternoon, received Wednesday as promised. Excellent delivery service, bed is of good quality & very good value at such a low price.

Have already recommended to a friend & would use again in the future!

Mattressman Details

About this company

Do you want some really great deals on Mattresses & Beds? Do you want FREE Next Day Delivery? Visit Mattressman Today!!

Visit Mattressman

Contact information

Call us on: 0844 3184444
We live here: Unit 12A Avian Way, Norwich
NR7 9AJ Norfolk
United Kingdom

Category

Mattressman is ranked 29 out of 109 in the category

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