03 December 2009
Great Service
Fast delivery and great prices, cant go wrong.
19 November 2009
wrong mattress sent..now they won't refund my money unless I pay for return delivery
I was sent the wrong mattress and mattressnextday.co.uk expect me to pay for return delivery charges before they give me a refund. I have spoken with a 'sleepeezee' supplier who have confirmed the mattress I was sent is not the one I paid for. I have been in touch with the trading standards and further action will be taken.
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07 September 2009
Great Service
Fast delivery and good prices. Driver was helpful and on time
15 July 2009
Super Fast Delivery
Fast delivery, exactly as ordered and a free memory pillow too! Fully recommended
10 July 2009
Taking money for products they don't sell
I bought a bed from Mattressnextday and the money left my account. Within half an hour of my purchase I received an email requesting me to call them (even though they already had my telephone number). When I rang I was told that they didn't have the bed and wouldn't get it in stock "for months" so did I want to choose a different bed. I was surprised enough that they would allow me to select a bed that they don't have, let alone to take money for something that they can't actually sell me. To make matters worse I was told it would take "a few days" for the money to be refunded to my account (leaving me bedless for this period of time) and if I had a problem I should speak to my bank. Terrible customer service, I would NEVER use this company again.
07 July 2009
Poor Customer Service
Very poor customer service - taken 7 weeks to try and resolve replacement mattress with still no progress. Mattress was not as described on website and when I have queried this I have been told that the descriptions are only subjective - which is quite an issue when dealing with an internet based company with no showrooms!
12 June 2009
Excellent Service
Fast Delv and easy too deal with,
13 May 2009
Excellent
Great site, Easy too use and fast delivery