Mattress next day were incredibly helpful, polite and efficient! When the additional pillows I ordered were found to be out of stock I was called and offered a suitable akternative with no fuss...they apologised that the free next day delivery may not be possible as im in the Highlands of Scotland, but it still got here next day, overall I am very satisfied and will recommend Mattress next day without reservation!
I`m not a negative review person - but just be careful. I ordered a COOLFLEX FIRMACARE (FIRM!!) Matress on the monday, paid for AM next day - got a call at 5.30pm to say out of stock, but would get it weds - that was fine (no refund of the extra carriage I paid) Mattress was delivered weds, so that was fine. BUT the mattress is absolutely not FIRM (springy and bouncy) When I called them to point this out - well the door was promptly shut in my face! They said they stick by the description, I said you cant - ITS NOT FIRM. I was prepared to spend more, but they wanted £69 carriage which I said was not on as the mattress was not what I ordered. (I did offer to go 50/50 on carriage - but again no) Basically it was like it or lump it. No apologies, nothing. I then sent 2 emails and all I got was a generic response, saying give us £69 and we will change it. Guess thats it then - lump it. Shame because they have good feedback.
Mattressnextday is a disaster. My mattress was due on Friday between 8am to 5pm. I've been waiting the whole day and nothing came. At 4.30pm I called the costumer service and someone told me they were on their way and that I may get my mattress within one hour but they didn't came at all. The next day, on Saturday morning I called them again. They didn't even apologize and they said that they came but that nobody was there which was obviously a lie and that they 've been trying to call me , which is another lie. Then they didn't want to deliver to me this day (why???) and gave me their word I would get it on Monday 8 am. So, on Monday I waited...nothing! I called them back at 10pm, and someone told me they were coming before 1PM. Still nothing. I called them back at 1.30pm and they swear they would come as soon as possible. Still nothing. I called back at 3pm, they told me they would come at 4pm. Still nothing, I called back etcetc. AT the end of the day they didn't even call me. When I called them back, they said they came but that I was not there. ANother lie, and my partner called them and they said a different story: that they didn't find the place, and that they called me which was not true etc etc So I would advise to anyone to never ever buy anything from them. They really don't care, they're really dishonnest , rude and I NEVER GOT MY MATTRESS NOR MY MONEY BACK, and I spent a lot of money to call them.
Now, I read all the reviews in the past, I'm doubting if they are the honest reviews!
Here is my story, I order the bed on Thursday, the reason why I bought the bed and mattress is because I'm highly pregnant and I needed the bed really badly, so I came across this NEXT DAY mattress and I thought, this is perfect. I paid for the morning delivery service as I have to work in the afternoon.
On friday, I waited until 1pm, didn't show up, rang them, the customer service people are very polite, they apologised and arranged to be re-delivered on Saturday, at 5pm, the deliver person rang me and said the bed is outside of my door, I told him that I'm at work now, and I re arranged the next day, he was so rude, and told me 'well, if you don't get it today, I promise you that you wont get it the next day' I told him " How can I get it if I'm not there!?" so I waited on Saturday, the mattress came on time with broken cover and they got my address so wrong, I live in flat number 8, and they went to my neighbour number 1! And the bed?? It didn't come!! Apparently they have different companies for different things, so I've been sleeping on the floor for the last few days and today Monday I rang them again, the very nice lady told me the bed will not be delivered today and she is not sure when they can be delivered!! I was shocked, I waited for the last 3 days, paid for the morning delivery and I left without any help from the company.
I told her that I will have to refund that as I really really need the bed asap, then she just said, ok, I refund you the bed money.
Waste my money to have used this company
Order placed early hrs of Thursday morning and mattress received 8am next day!!!
Perfect condition (my mattress came triple bagged in heavy duty waterproof packaging) unbelievably quick from order and that was despite taking out the interest free credit option which I thought may delay dispatch.
They really do mean next day and as they are one of the cheapest suppliers from extensive web searching I have to give them top marks all round.
the mattress was a Sealy Millionaire ortho and is a great item so also recommended to anyone who doesn't sleep well or suffers from back issues.
Good day to all you ordinary common people out there, Im an earl, a peer of the realm and I spend most of my day nodding off on those infernal benches in the house of lords, they are made from the finest very expensive leather and stuffed with horse hair but you just cant get a decent kip! so the mattress I ordered from mattressnextday.co.uk is absolutely fantastic!!, dashed good value for money and it arrived on time and in good condition, thoroughly recomend!!.....well must finish dressing now my valet is just warming my socks in the Aga. TTFN
I recently purchased a SpringKing Ortho Deluxe Mattress for my mother-in-law who was suffering from backache and many a sleepless night.. It arrived well wrapped and was immediately unwrapped and placed on the bed.
My mother-in-law immediately tried it out and to her delight she found it to be extremely comfortable. The next morning she couldn't wait to let me know she had slept through the night and had woken with no backache for the first time in ages and had been really comfortable.
I thank Mattress Next Day for the excellent quality of the product and for the fast and efficient service provided. I will certainly be recommending them to all my friends.
What a fantastic company to deal with, our daughters are over the moon with their new mattress, comfy as they say!, I can second that as we did a swap one evening. Myself and my husband are going to order a new mattress soon and we have no doubt where we will be purchasing it from, also my mother and father are doing the same, so a BIG THANK YOU TO YOU !!!!!!!!!. One more thing, we live in the Highlands of Scotland and we were still treated the same as the rest of the country( NO SURCHARGE) Yeehaa!!. Thank you again.
Ordered the mattress and was delivered less than 24 hours later - what more could I ask for? Oh yes and very nice delivery guy who even struggled upstairs into the bedroom with the mattress for me. Would definitely recommend this company.
Bought the mattress from Mattress Next Day, and got it the next day...
Can't bring myself to rate anything as 5 stars, but I would recommend using them to anyone needing a new mattress (and it's well worth it!)
The delivery was spot on and driver even called in advance to inform he will be arriving soon.The mattress itself is bang on the money,you get what you paid for!
I'm definitely ordering next time via this web site.
I needed a mattress for my holiday cottage in a hurry - people out - people in - 4 hour slot - got it as promised - very pleased all round.
The mattress arrived on time and was well packed. It was immediately put on the bed and used the next day as we had visitors. It was as described on your website and was very comfortable. I would certainly recommend you to all my mattress friends!!
Like most people with troublesome back problems, I thought a new mattress may help and so purchased an orthopedic memory foam mattress and paid extra for next morning delivery. The mattress arrived on cue, but after the delivery guy had left I noticed a tear in the wrapping and a big dirty mark on the mattress cover (photo taken) - not a great start. Although the mattress is supposed to be 'regular,' it is definitely very firm and has proved quite uncomfortable. After two weeks of persevering with it with very little quality sleep, I contacted Mattressnextday via their online customer service portal and asked about an exchange - one week later and still no reply. I have consequently gone back to my old mattress and am extremely disappointed with the service I have received. Very poor.
Decent quality product which will help to provide comfort for mattresses which may be too hard or a little worn out.
Somewhat to our surprise the mattress was delivered the day after we ordered it. Other suppliers were offering delivery times within 2 or 3 weeks, but we needed the mattress urgently. Excellent service.
To reply as a company, please log in to your business account.