mattress we order was smelling of damp , phone mattressnextday several time customer service most of the time unavailable and aftre so many call the mattressnextday wanted to sed driver to check if the mattress we order still smelling damo or not. I would never advise any one to order any thing from mattresnextday. they could have given some refund to compensate for inconvenues. good by for ever matterssnextday.
Nothing wrong with product at all. Mattress was well packaged. However I was astonished that it was delivered by a driver on his own when the packaging clearly said that two people were required to handle it - a super king size! He asked me if anyone could help him get it out of the van. Luckily there were some workmen here, otherwise I would have had to help. In addition, he left it on the driveway. When the workman asked if it was going inside he said " nah mate, I'm paid to deliver it - it's delivered"
MattressNextDay lived up to their name and the mattress arrived before 11am having been ordered at 11am the day before. I had a mini email conversation with Craig who answered my queries on delivery times. I decided to pay an extra £6.95 for pre-12 delivery as I really wanted to get it the next day and could then just take the morning off work. So definitely 5 star rating for my experience of MattressNextDay and I would definitely order from them again. The mattress I ordered - a SleepEezee Backcare Ultimate 2000 - I am still getting used to! It weighs a ton and I had genuine concerns that it might break the bed frame! It is very comfortable for me when I lie on my back but I do find it a little hard when lying on my side. Unfortunately I hadn't been able to find a local store selling this mattress so I could try it but I think I would have still chosen it if I had, as it did seem that a firm rating was right for me. This bed was rated medium/firm by mattressnextday but I'd seen it rated as firm and even soft on other sites! SleepEezee are a top brand and I expected "Backcare" to mean it would be firm and it certainly is. In hindsight, I wish I'd chosen a slightly softer rating. Hopefully I will get used to it. If not, I'll add a memory foam topper to soften it a bit.