The courier arrived promptly and was very polite, he said that the company had misled him as to the weight of the item, consequently he was on his own. I helped him off load but at some time while he was moving it to offload, the plastic must have torn, because one corner of the mattress was filthy, which was a real disappointment. The mattress is however comfortable, thank goodness. I think that the company should put cardboard corners under the plastic similar to those we put on window frames.
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