I was told the mattress would be delivered to the door of the house. When the unpleasant and rude delivery man arrived he asked me to help him drag the mattress from the street to the front door. I couldn't believe it, after being assured by mattressonline that it would be delivered to the house. I have a bad back and told him so but he just stood there pulling a miserable face and started muttering, I thought I had no choice but to do it. Believe me, when you have a bad back you don't come out feeling good after dragging a king size mattress from the street to your door. To make matters worse, the mattress turned out to be softer than what I had tried in store. Their refund policy is that they'll only refund if you don't open the packaging. It's hard to tell if a mattress is suitable if there are several layers of thick plastic. If you're looking to buy online, only buy from a retailer who allows a trial period.
Great experience, easily ordered and exceptional value. The only minus point was that I had to climb into the van and help the delivery man both get out the mattress from his van and carry it up the drive - but a small price to pay for the good value, pity there was only me a 49 year old, 5 foot woman at home to help!! Very pleased with the mattress, it is very firm which is what we wanted. Highly recommend this company
superb service. Fabulous matress at a very good price and in stock immediately. Delivered the next day efficiently and when promised. Could not have experienced better or easier service. Great company who do what they promise.
I can't fault the product or the service. It arrived early in the morning as stated when the order was placed. Really good value for money. Being a Yorkshire lad...... that matters a lot!!
It would be good if there was a way to take the mattress up to the flat where it was needed but with only one driver that's not possible. On the other hand you were quicker to deliver than anyone else and hit your delivery slot perfectly .
Ordering was very easy, payment no problem, delivery was on time and product is excellent. You can't ask for more and I will buy from these guys again.
As expected, I carried the mattress upstairs as I did not pay extra for a 2-man delivery team. No problems there.
THANK YOU to mattressonline.co.uk
I ordered a mattress and then was told they only made deliveries from 7.30am to 1pm from Monday to Friday, so I couldn't be at home during these hours as I work full time. I asked a neighbour to receive it for me and when I passed the details to mattressonline they then said that neighbour would have to actually lift it on the stairs for me because they only do deliveries to the front door (we live in a block of flats). On the delivery day they ignored my instructions completely and were still trying to deliver to my apartment, although they were specifically told twice to leave it with neighbours. I wouldn't have ordered with them if I knew all of this up front, so please make sure you are aware of all this before ordering with mattressonline.
Very pleased with the service. Ordered on the wed and delivered on the Friday on the time stated. Exactly the product I required and at a 1/3 of the price of the high street shops. No wonder they are offering 0% interest to get you to buy up there and then?. If you left and looked on here then you would never go back and purchase from the high street again. Would recommend.
This the first time I have used mattressonline and can truthfully say the service has been fantastic.
Easy to order online, good website, order confirmed quickly...but then some items weren't available and so had to be refunded....
Louise from Customer Service was excellent...contacted me immediately about the non availability and gave me options as to how to handle this. Also, a stock shortage meant another item was upgraded at no extra cost to me.
Really good service and great mattress. Only one concern the poor fellow who delivered it was alone and I was a little worried about his welfare lugging mattresses around on his own all day. He was really pleasant and did a good job. Get him a drivers mate.
I ordered the mattresses and chose the date of delivery. I could have chosen the next day delivery and paid a nominal amount for that. the mattresses are very good quality, heavy and appear well made. The only criticism is that one man delivered the double and single mattresses. My Daughter had to help him with the double mattress which is unacceptable. So please send the correct number of drivers to deliver the goods.
Ordered mattress on Tuesday evening and it arrived as promised on Thursday. The driver even carried it up the stairs. Excellent quality mattress which arrived in perfect condition. Would definitely use this company again.
I spoke and asked various questions regarding what i wanted, everything was answered, allowing me to make the right decision.
I then recived the product the following day in perfect condition.
The delivery was quick and the mattress arrived when it said it would. The delivery guy didn't even bring it in the house. My parents slept on it and said they could feel the springs through the covering, Additionally I can feel them around the outside. Would not recomment this mattress.
Having been so pleased with a mattress from you 2 years ago, I was keen to try you again.You had a very helpful person on the phone helping me with choice, an easy website to navigate & the speediest delivery ever.
My only suggestion was that the van driver was alone & clearly expected me to help him move the mattress which I gladly did but other buyers may have found this difficult.
Really pleased with the mattress. I was a bit dubious as haven't used this company before but I needn't have worried. It was delivered on my chosen day and very early which was nice, so very pleased. Can't fault the level of service at all and the mattress is exactly as described. Would use this company again.
After sending my 3 or 4 emails and pestering me for feedback. Here it is, Started off great got call for directions to my house from driver, which he founds no problem, But then comes the bombshell ehh can you help me lift the king size mattress out of the lorry i cant do it myself he asks. No sorry !! ive had 3 major operations on my stomach and cant lift anything heavy. Well I don't know how I can get it then he says. Brilliant !!
Why is there not two of yous to carry mattresses ? They don't do that. They expect me to do it myself. He then starts throwing my mattress out the his lorry and it lands on the wet ground. I run out of the house and say wait amin I will try and help. We get it inside the house but he didn't even take it upstairs to the bedroom.
I can honestly say I wont be buying another mattress from yous ever again
Nothing really to say, but excellent service. Ordered my mattress Sunday, requested Wednesday delivery and it arrived as specified.
Really good quality mattress at excellent price.
I would definitely use this companybagain.
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