MattressOnline.co.uk reviews

MattressOnline.co.uk reviews

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Review by confirmed purchaser

No excuse for poor service

In spite of a 10 to 14 day delivery 'promise', it is now 6 weeks since I placed the order and it has still not been received. The worst thing about it is the lack of communication from the "customer service" team and a abject failure by them to get back to me with information when they have said they will, resulting in me needing to constantly chase them. I made a written email complaint to which I have received no response. I would not recommend this company,
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Review by confirmed purchaser

Delivered on time, easily assembled and mattress all I expected

Needed two to assemble product, but with organisation easily completed. Instructions reasonably clear, however diagrams showed bolts and nuts but were different in the pack. Didn't cause any problems though.

Would recommend using this company.
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Review by confirmed purchaser

Very good product. Delivery experience not good

Great mattress and delivered on time as stated. However, delivery van had wet and dirty floor and therefore the mattress covering was also very dirty. Luckily our hall flooring is wood and not a light coloured carpet. Delivery driver was unhelpful and let go of his end as soon as he reached the front door, without any warning to me. Consequently the mattress fell sideways and very nearly hit an expensive floor standing ornament.
Mattress deliveries normally have a team of two and are usually very friendly and helpful, so this was disappointing.
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Review by confirmed purchaser

Fast, quality products.

Our delivery was super quick, ordered on Sunday sleeping blissfully in our new bed by Tuesday night. I am one to always check reviews and research a lot before buying, this was such an easy process. Matress was so much cheaper on the highstreet sadly, arrived double wrapped. It's so comfy, cannot believe how bad the old one was. Bad back and aching in the morning no more!
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Review by confirmed purchaser

Top Quality Price and Service

We were looking for a new mattress ordered it on Monday night and it was delivered by 10am on Thursday morning(the Wednesday didn't suit).
Great price for a silent night mattress. So happy all round
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Review by confirmed purchaser

I was very disappointed at the quality of this product .

Very poor quality was very disappointed in the thickness and would not but another one .
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Review by confirmed purchaser

Absolute joke of an internet shopping experience

Firstly, I recommend anyone who is thinking of buying from matressonline take the negative reviews seriously. There are a lot of them and they are there for a reason. I have never had such a bad internet shopping experience as with this company and would never use them again:
Ordered divan base Jan 26th, 2 drawer base
Delivered 12th Feb, incorrect item (we were delivered 4 drawer base) and broken (3 of 4 drawers broken badly)
Contacted matressonline. Got apologies, told replacement would be 2 - 3 weeks
Replacement arranged to be delivered 6th March. Got call 6th March saying this was cancelled as replacement bed had been lost in warehouse (!)
Got mad. Phoned matressonline and got fed a lot of nonsense and had to start a merry go round of ringing there customer services, warehouse and delivery company to try to get something done about it.
Were told we would be called on the Friday to give us update. This didn't happen.
Called MO following Monday to be told they would deliver replacement item 13th March
On 13th March we should have received a half base which was meant to have no drawers and a seperate 'good drawer' to complete our bed and one of the broken drawer halfs taken away. Instead we received a 2 drawer half with again 1 broken drawer. The delivery guys would also not take on the original part of bed they should have picked up as had not been told about this by MO team.
So we now had effectively 1.5 divan bases with 4 of 6 drawers damaged.
After a lot more mails, phone calls to/from MO the faulty goods were finally picked up on 26th March, we finally got a full refund on 7th April. MO cust services were polite at all times but it did not feel like they were really trying to help us out or sort the mess out at any time. The MO cust team had no idea what the warehouse was doing who had no idea what delivery people were doing.
tl/dr: joke of a company, avoid at all costs
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Review by confirmed purchaser

Great mattress

Delivered on time even though I had to help and tell them how to get it up the stairs!
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Review by confirmed purchaser

ABSOLOUTLY fantastic product and service!

The mattress is just amazing and the service was just fantastic, I ordered my mattress at 1pm one afternoon and it arrived at 11.30am the very next morning! I would HIGHLY recommend this company and will definitely be ordering from them again.

Lisa Dee.
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Review by confirmed purchaser

Great Quality

Quick and Easy to order. Great product, best nights sleep ever!!
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Review by confirmed purchaser

Just a click and it;s there in a 'tick'

Absolutely trouble free shopping, ordered it one day got it the next and no delivery charge, Excellent
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Review by confirmed purchaser

Excellent

Ordered Tuesday Got Mattress next day just one comment didn't know until i have ordered that there was a card charged added which was included in the price
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Review by confirmed purchaser

i now look forward to going to bed

was a bit surprised when it arrived and looked like a rolled-up carpet but it grew to a proper mattress when unpacked and is exceedingly comfortable
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Review by confirmed purchaser

Great Company

Spoke to somecone on the phone, very helpful and streightforeward company.
Mattress arrived next day and is great.
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Review by confirmed purchaser

Excellent service and product

We bought IKEA (or European/continental)king size memory foam mattress. Delighted with the product and service. Great value for money.
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Review by confirmed purchaser

Brilliant service!

What great service! I ordered the mattress one day and it was here the next. Great price, great customer service and lovely delivery man. I would definitely use this company again!
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Review by confirmed purchaser

excellent service

mattress arrived early on requested date. good clean strong packaging. took a while to open carefully with scissors but worth it. mattress expanded quickly-magic! really comfortable really firm really good nights sleep. love it would buy again.
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Review by confirmed purchaser

Outstanding Service

Competitive price.

Easy to order.

Delivered on time.
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Review by confirmed purchaser

exellent

amanzing, very fast and good delivery
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Review by confirmed purchaser

Unreasonable returns policy

There was nothing wrong with the mattress but unfortunately I had ordered the wrong size. Completely my mistake but they were totally unhelpful saying it would cost me £42 for the previous delivery charge plus I would have to pay to courier it to Yorkshire (£75 from London) plus there would be an insulting debut card charge on top (£1.50).
Overall it left me angry that such a big company could not care less about customer satisfaction and help me out by coordinating with another London delivery (there must be hundreds). Will not be buying from them again!

MattressOnline.co.uk Ltd

Great prices, free next day delivery, 10,000 mattresses in stock!

With over 10,000 mattresses in stock, we are one of the largest online retailers of beds and mattresses in the UK. Order by 4pm and receive free next day delivery or pick your delivery day.

We buy our beds and mattresses in bulk to ensure we can offer the best discounts to our customers from all the leading brands including Silentnight, Sealy and Rest Assured.

We offer one of the widest selection of bed and mattress products on the Internet, choose from standard open coil beds and mattresses, Individual Pocket Sprung, Memory Foam, Latex or a combination to ensure you receive the most comfortable support and sleep possible.

To all our customers...

We'd like to say a big thank you to every one who has taken the time to write a review for us; especially to those who have been kind enough to say some very nice things about our service, staff and company in general.

We are very happy that you have enjoyed your experience with Mattress Online and hope you would recommend us to your family and friends as the only place to go when buying a mattress! =)

Thank you all again

Sam
Mattress Online

Visit MattressOnline.co.uk

Contact Us

Call us on: 01709 780881
We live here: Units 6-9 Alexandra Centre, Rail Mill Way
S62 6JE Rotherham
United Kingdom

Category

MattressOnline.co.uk is ranked 33 out of 107 in the category

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