I've had a Mazda 6 for almost 10 years now. I've had a couple of v. minor niggles which loses them the fifth star. What I like:
* Excellent products, well spec'd and well made
* Great pricing - BMW, Audi et al should hang their heads in shame. The product differential between their offerings and Mazda's doesn't justify the £10K+ difference.
* Great after-sales. Always approachable, communicate well and well priced. I've never felt ripped off.
My car feels like it'll go for another 10 years, it may do but I'll sell it soon and buy another Mazda.
I had a 1 year old Mazda 2.2 diesel. Went in for routine service and got a call from the garage to be told that the timing chain was stretched and car couldn't be driven until repaired. Apparently it's a common fault.
Told replacement parts were on order from Japan but would be delayed by up to 4 months. Mazda apparently don't keep parts in the UK so needs to come from Japan.
I had to fight for them to provide a substitute hire car - and in the end it was 2 and a half months before parts arrived and the car was returned. No apology from Mazda.
Shortly after getting the car back it started leaking oil badly. Again it was off the road while garage fixed that.
Again no apology. When asked if they considered it acceptable for a year old £25k car to have spent several months off the road they said "it's ok because every new Mazda comes with a warranty."
They refused to cover the cost of repairing the damage that the oil leak had caused and flatly refused to entertain any form of goodwill.
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