Brilliant service overall as unfortunately I had to return a faulty 17 month old wheel, under a 2 year warranty, however the process of repair and return was very smooth and very quick, efficient with no fuss what so ever.
Excellent shop, will use again for future purchases!
I bought a s-works prevail helmet at almost half price, how can you fault that. Delivered in 2 days and for free. I work in mail order so I can be quite impatient and choosy about where I shop but I will definitely shop here again.
Bought a saddle from McConvey. Price was competitive and delivery quick. Unfortunately I didn't find the saddle comfortable but McConveywere willing to either refund or replace with an alternative saddle. Great service, will certainly look to buy from them in future.
I must admit to having been slightly dubious about buying a bike on line but decided to take the plunge because of the unbelievable reduction offered on a 2012 Specialized Roubaix Expert. I wasn't disappointed because on placing my order after close of business on Tuesday 23/04/13, the bike was delivered without a hitch on Friday 26/04/13. I can't speak highly enough of the level of customer service I received, and in particular of the pre and post order assurance and advice personally provided by Mike McConvey. On the basis of my recent experience I wouldn't hesitate to recommend the company, and to do business with them again.
I recently bought a Specialized Myka from McConvey Cycles through the Cycle to Work Scheme. All of my questions and emails were answered quickly and politely and the bike arrived within 2 days of ordering. I would definitely recommend this company to anyone and will be using them again, brilliant customer service!
Ordered a bike online and received an confirmation email by return together with Parcelforce tracking details. Bike arrived swiftly. I had a small problem with the front brakes and the staff that I spoke to on the phone were professional, friendly, knowledgeable and supportive. They could not have been more helpful. The issue was resolved swiftly and without any cost for me. It is so refreshing to receive this level of customer care in this day and age. I would recommend McConvey Cycles highly, they deserve to do well.
Great service-I'd recommend without reservation
I recently purchased a bike from McConvey Cycles on the Cycle to Work Scheme. The team were very helpful and knowledgeable of both the scheme and the product. All emails were answered promptly and phone calls conducted professionally. I will definitely be using them again in the future and would have no hesitation in recommending them.
The freehub on my Specialized Allez Comp (2012) was failing and this company was the only place I could find on the internet that was offering replacement parts of this type.
To put it simply they the made sure that I was going to get the right freehub for my rear wheel, by a number of email/photo exchanges.
This company deserves to thrive. It's rare to see excellent customer attention and proactive communication. The people at McConvey have been brilliant.
Started looking for a Specialised Hardrock SE on the many websites. Struck up a few conversations with the shops that had the best reviews and as a result fo the communications, the service offered, and just the friendly yet professional manner I went with Mcconveycycles.
Bike was delivered on time ...perfect. Now just need to get in the saddle and go. The next bike will come from then as well...wont even look elsewhere.
I ordered a Hotrock bike for my daughter for Christmas. McConvey were selling last year’s model at a much reduced price, compared to my local shop who were selling them at the same price as this year’s model.
I ordered online, received an email the next morning to say they had processed my order and it was awaiting courier.
I then received an email to say my bike was in transit, giving me all of the details on how to track the package.
48 hours later, my daughter’s bike arrived in perfect condition and weeks before Christmas.
I am very impressed & pleased with my McConvey order. I would certainly use them again in the future.
Just bought a Giant Anthem X3 from McConveys and I'm really impressed with the service.
Had a couple of queries and emails were responded to within a few hours. Purchased the bike yesterday and Mike kept me up to date with progress of order and recieved a further email from Eamon McConvey when order was ready to ship. Bike arrived this morning in time for a weekend ride!
Second purchase from this company and definitely won't be my last. Thorughly recommend using McConveys.
Very pleased with my purchase of a Specialized Tricross bike from McConvey Cycles. Purchased with a Cyclescheme voucher, which was hassle free and straightforward. Very good price too. Would definitely use again and recommend to others. Thanks!
I bought a specialized allez comp 2012 road bike from Mcconveycycles back in July and it has been my best purchase of the year. Customer service was second to none and delivery was very speedy. I used a cyclescheme certificate and it was hassle free. Thanks Mike @ Mcconveycycles.
Free delivery from Belfast to Essex, my bike arrived two days after I ordered it and there was nearly 25% off the competitors price! Exceptional after sales service too, I highly recommend this company and love my new bike. Thank you to everyone at McConvey
After trawling the net looking for the best deal on a bike for my granddaughter,I found Mcconvey cycles.I couldn't believe the deal offered so I emailed the Mike the boss who confirmed that the price was indeed correct and free delivery is included.I live in Devon and to my surprise,3 days after placing the order,the doorbell rang at 0800hrs and there was the bike,carefully packed with full instructions,mind you very liyyle assembly was involved.
A great,price and service,well done Mike Mconveycycles
I have now purchased two bikes from McConvey cycles and I have been 'over the moon' with the outstanding deals and excellent service offered both times. At first I was a bit concerned about buying a bike from a bikeshop so far away (I live in Sheffield & the shop is in Belfast) using a cyclescheme voucher. But after contacting Mike at McConvey's he talked me through the process then emailed me some instructions (very simple) I decided to proceed. My new bike arrived within three days both times with no delivery fee.
I seriously can't recommend these guys enough and consider myself very lucky to have stumbled across them online.
I was ham-fisted and stripped a thread on the handlebar stem from my Specialized Tri Cross. Couldn't find any suitable replacement locally so went onto Google. Found McConvey Cycles had the part I needed at a good price with free postage. The part arrived quickly, fitted onto 'cycle easily. Very impressed with friendly helpful staff (Mike). I haven't used this company before, but should the need arise I shan't hesitate to use them again.
Ray - S.E Kent
I purchased a Specialized Stumpjumper FSR Comp EVO from McConvey Cycles and have to admit I was a bit dubious with ordering over the internet because I have been burnt by useless companies before and this was the largest purchase I have made online. The process could not have been made any easier by Mike. Every email I sent was answered fully, a lot faster than expected. Any query I had was settled without issue. Overall a really impressive service that I will definitely repeat when I need parts or even a new bike (although that may be some time away :-)) Do it. Buy from these guys with no worries and hassle free, friendly purchasing!!!
Bought last years Specialized Crosstrail Limited for £330.00 less than this years price.Mike McConvey was very helpfull.Had problem with brakes but Specialized gave me a free upgrade.Also thanks to Hargroves at Winchester who assembled my bike and dealt with the brake problem.
great shop great service and surely will use them again!
Ordered a 2011 Specialized Tricross, for £525 it was a good deal cheaper than anywhere else.
Delivery was very quick and hassle free, and all further communications were amazingly rapid, replying to emails within minutes!
Would definitely recommend to all.
Although I ordered a small part costing around 6 quid it was treated with a personal caring touch, a simply refreshing change!
Item arrived within 24 hours free of charge!
What more to say other than give them a go to see for yourself!!
I ordered a very small part from McConvey Cycles (a powerlink for a broken chain). I hoped it might be here in time to ride at the weekend but was not confident, especially as I just had a bad experience with another company.
McConvey cheered me right up. The powerlink is here today in time for the weekend. The email order confirmation and shipping confirmation were both received promtly even for such a small purchase so I knew what was happening. It felt like dealing with people (efficient ones at that) rather than machines.
I'll be using them from now on for all bike bits'n'bobs!
Ordered some Elite e-motion rollers and received good communication throughout.
Despite me missing a couple of phone calls after enquiring about delivery, emails were always promptly answered.
The item arrived promptly to Derby via ParcelForce 48 hours service and was very well packaged.
Would use McConveyCycles again.
Ordered a Specialized Globe bike for a good price.
It was delivered to Dublin with DHL in one peace in an original factory box. Some minor assembly required. (Free delivery)
The customer service is the way you would expect.
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