Brilliant service overall as unfortunately I had to return a faulty 17 month old wheel, under a 2 year warranty, however the process of repair and return was very smooth and very quick, efficient with no fuss what so ever. Excellent shop, will use again for future purchases!
I bought a s-works prevail helmet at almost half price, how can you fault that. Delivered in 2 days and for free. I work in mail order so I can be quite impatient and choosy about where I shop but I will definitely shop here again.
Bought a saddle from McConvey. Price was competitive and delivery quick. Unfortunately I didn't find the saddle comfortable but McConveywere willing to either refund or replace with an alternative saddle. Great service, will certainly look to buy from them in future.
I must admit to having been slightly dubious about buying a bike on line but decided to take the plunge because of the unbelievable reduction offered on a 2012 Specialized Roubaix Expert. I wasn't disappointed because on placing my order after close of business on Tuesday 23/04/13, the bike was delivered without a hitch on Friday 26/04/13. I can't speak highly enough of the level of customer service I received, and in particular of the pre and post order assurance and advice personally provided by Mike McConvey. On the basis of my recent experience I wouldn't hesitate to recommend the company, and to do business with them again.
I recently bought a Specialized Myka from McConvey Cycles through the Cycle to Work Scheme. All of my questions and emails were answered quickly and politely and the bike arrived within 2 days of ordering. I would definitely recommend this company to anyone and will be using them again, brilliant customer service!
Ordered a bike online and received an confirmation email by return together with Parcelforce tracking details. Bike arrived swiftly. I had a small problem with the front brakes and the staff that I spoke to on the phone were professional, friendly, knowledgeable and supportive. They could not have been more helpful. The issue was resolved swiftly and without any cost for me. It is so refreshing to receive this level of customer care in this day and age. I would recommend McConvey Cycles highly, they deserve to do well.
I recently purchased a bike from McConvey Cycles on the Cycle to Work Scheme. The team were very helpful and knowledgeable of both the scheme and the product. All emails were answered promptly and phone calls conducted professionally. I will definitely be using them again in the future and would have no hesitation in recommending them.
Started looking for a Specialised Hardrock SE on the many websites. Struck up a few conversations with the shops that had the best reviews and as a result fo the communications, the service offered, and just the friendly yet professional manner I went with Mcconveycycles.
Bike was delivered on time ...perfect. Now just need to get in the saddle and go. The next bike will come from then as well...wont even look elsewhere.
I ordered a Hotrock bike for my daughter for Christmas. McConvey were selling last year’s model at a much reduced price, compared to my local shop who were selling them at the same price as this year’s model. I ordered online, received an email the next morning to say they had processed my order and it was awaiting courier. I then received an email to say my bike was in transit, giving me all of the details on how to track the package. 48 hours later, my daughter’s bike arrived in perfect condition and weeks before Christmas. I am very impressed & pleased with my McConvey order. I would certainly use them again in the future.
Just bought a Giant Anthem X3 from McConveys and I'm really impressed with the service.
Had a couple of queries and emails were responded to within a few hours. Purchased the bike yesterday and Mike kept me up to date with progress of order and recieved a further email from Eamon McConvey when order was ready to ship. Bike arrived this morning in time for a weekend ride!
Second purchase from this company and definitely won't be my last. Thorughly recommend using McConveys.