Reply from Mediaspec
[REPLY]
- Reviews (42)
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- Chris James
- Middlesborough, US
- 1 Review
Supreme Student Audio Solution!
I first ordered months ago; a prokeys sono 88 and sustain pedal. Came within days, email correspondence was great and the price was even better! Just ordered Cubase and it has taken longer to ship, with no email correspondence this time but upon ringing them I was reassured my product was on its way (from Germany, no less!) and recieved apology for the delay. Great customer service, great products, great prices
- Nick Low, Demus Productions
- 1 Review
They're always at the end of the phone to help you through problems large and small.
I find Mediaspec always extremely helpful and a practical level as well as an advisory level. They even take control of your computer to make sure the problem gets fixed. A great team to work with.
- Robert Parnaby
- 1 Review
No problems great service for students with great prices
cheap pro tools 10 what more could you ask for nxt day delivery no problems
- Euan Farquhar
- 1 Review
Amazing customer service!
After phoning round numerous local companies to try and find a specific product MediaSpec were the only ones able to provide it. They even offered to let us come and pick the product up the same day and at a much better price than anywhere else. They were more than welcoming when we arrived and gave some well welcomed, honest advice.
- Alex Hubbard
- 1 Review
5 star service
Mediaspec went above and beyond the call of duty to help me.
Thanks!
- Carole Gleich
- 1 Review
Great product! Great service! Great value!
When I needed a professional and reliable audio post production system in a hurry, Mediaspec provided everything I needed within 48 hours and their speed and thorough advice was matched by the excellent post sales support and assistance.
Every component of the system that Mediaspec supplied me matched or bettered prices that I had researched elsewhere and when you consider the customer support included I would always recommend Mediaspec for audio equipment without hesitation. Every member of the team that I had dealings with were polite, friendly, and prompt to address my many questions, which included getting back to me during evenings and weekends in order to get the spec just right to a tight deadline. When my purchases arrived, they did so within 48 hours of placing the order, the iMac was pre-configured with the software systems that I required and was literally ready to plug in and start work, which was significant as that was exactly what I needed to do! All components were well packaged and arrived in perfect condition. The billing was clear and accurate and was exactly in line with the telephone quotation I had discussed.
It is difficult for me to find fault since Mediaspec thoroughly exceeded my expectations and as a result I completed a significant piece of work for a new client.
I am grateful to Mediaspec and recommend that you give them a call before looking any further!
Reply from mediaspec.co.uk
It was with an enormous sense of pride that I read your recent review. We continually strive to provide the best customer service possible, and for it to be recognised in this way is so encouraging. We are a team here, and everyone at Mediaspec plays a crucial role. We appreciate that in this internet world, customers have a wide choice. We never want to be box-shifters, as the products and services we provide dictate otherwise. We may not get everything right, but whenever we slip, we never hesitate in correcting our mistakes. Thank you for taking the time in writing such a full and glowing summary of your experience with Mediaspec.
Eric Joseph
Managing Director
- Declan Hegarty
- 1 Review
the best customer service i've come across!!
i bought recording equipment because it claimed it was compatible with Windows 7...it turned out it was not so the guys took the lap top and spent time with the manufactures to try and establish what the problem was......something way beyond me. i also called and emailed several times over that time with small issues and they were always more than happy to help and talked me through all the probs i was having. I will definitely work with the guys again!!
- Thomas
- 1 Review
Fantastic student prices, easy to use.
I bought Pro Tools 10 on a student discount with media spec. this brought the price down from £535 to £196! Was amazed to get the software so cheap! Will definitely use media spec in the future for any other audio requirements I have!
- Luiz
- 1 Review
Product OK, poor delivery service
Hello.
I had delivery for my first online purchase with Mediaspec.
I must say I obviously expected the contents to be inside a sealed package, which they weren't.
Luckily, all the contents were there this time, but the system is far from ideal.
Parcels are far too often delivered in businesses, reception desks, post boxes where more than one person can access them, and especially with students, flatshare buildings where anyone could be handling this. I've even had my parcels delivered to neighbours before!
So, to start with, items could easily be lost, stolen, damaged, or even just items being open out of their packages could cause a problem if the wrong items were sent, in case of a return.
Secondly, discretion and privacy. No one wants other people knowing what they get through the post, if it's an order online, even less so how much you paid for it!
The invoice just there on a piece of paper on top of your products, for anyone to see, is just unreasonable. Even if packaging for the parcel is off limits for cost reasons, then at least a sealed envelope for the invoice, or preferably don't even send a paper one, an email will do just fine, less waste of paper, less expenses for you as well!
Just thought I'd express my concern, in an attempt of contributing to the quality of the service you provide. I hope it's appreciated.
Thank you
- L. Green
- 1 Review
Excellent Service!
I had some queries before I placed my order, and my emails were all answered within seconds of being sent. Once my order was placed it took 25mins to receive a 'your order has been dispatched' email, and the product was delivered to my door by the next day!
- Alan Kemlo
- 1 Review
Top class service!
Expert knowledge, patient and willing to go the Extra mile. Fantastic from start to finish.
- Grae Allan
- 1 Review
Excellent friendly service
I found Mediaspec through Google, they were offering the best price for some Sonos kit I wanted. Order and delivery were hassle free, including a courtesy call. All round an excellent friendly service.
- Myles Leggatt
- 1 Review
Amazing
very helpful, very friendly. What more could you ask for? Thanks again Mediaspec
- David McClean
- 1 Review
Outstanding aftersales..
Have been using mediaspec for years, Eric and his team are extremely knowledgable and always friendly. I can ask them anything and they're on top of it. Wouldn't consider going anywhere else, some other places just want to sell you something, can't recommend enough.
- Steph Bower
- 1 Review
Absolutely fabulous service from guys that know what they're talking about!
As a home working voice over my equipment is my livelihood. They're patience and efforts to help me achieve my goals has been remarkable. Their advice, invaluable. I can't recommend them more.
- Andy Monaghan
- 1 Review
- Joe Robertson
- 1 Review
Pro's, not just unit shifters
Called re PT9 cross grade and was astounded by Eric's knowledge of pro tools. Happy, helpful and knowledgeable, unlike other "pro" organisations I could name.
- yrripkram1
- 1 Review
fast delivery,all contents included, no hassle
purchased pro tools 9 on saturday evening and recieved it by tuesday morning. happy with purchase and will be ordering an Mbox or equivelant from MediaSpec ASAP
- Stephen Marshall
- 1 Review
Very helpfull
Guys gave good advice and directions! also e mailed a link to me in order to upgrade my product so that it would work on my computer system .....the guys know their stuff :-) Also got a discount for educational purposes, i will certainly use them in the future.
- Nicholas Gleeson
- 1 Review
Great site, great service, great products.
The website was easy to navigate, I found the product I was looking for quickly and the payment process was straightforward. The product was dispatched and delivered promptly, and I recieved it 2 - 3 days after ordering.
Great site, great service, great products.
- Ronnie Wilson
- 1 Review
The best!
hoy sycophantic does that sound . Really though its true. We've worked with mediaspec since last century and they have always always delivered. Ten bob or ten grand you get the same level of care and interest. They are not just box pushers
Cheers Chaps
- James Bisset
- Glenrothes, GB
- 1 Review
Well informed professionals, with excellent pre and post sales support service.
Quick, efficient, knowledgable and with competitive pricing (prepared to negotiate.) Whether "off the shelf" or bespoke you will find, through repeat custom, that Mediaspec are not a discount warehouse and do care about the solution they provide. Their attention to detail is second to none.
Reply from mediaspec.co.uk
Thank you for your beautifully crafted review. Your continued support of Mediaspec is appreciated.
Eric
- Diane Jardine
- 1 Review
I would never even consider going elsewhere when service is as good as this
I have had dealings with Mediaspec for nearly 10 years now and frankly I've never thought about going elsewhere. Their service and general helpfulness is second to none and their ability to problem solve is overwhelming at times. Everyone within the company is friendly and knowledgeable and they are leaders in their field.
- George
- 1 Review
Excellent price dispatch time and delivery time
Everything was great from the obtaining of a new student number to getting the order in and receiving the item surprisingly the next day!
Thanks!
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- John Fingers Wood
- Manchester, GB
- 6 Reviews
A unique combination of splendid personal service, keen pricing, a company that just delivers every time.
Having been in the Audio Post Production industry for over 53 years, I've never come across a company that performs in such a friendly, competitive, efficient manner, every time you get in touch. Who ever it is that answers the phone right up to Eric, whether your a big investor or an enthusiastic professional individual, they always go the extra mile and treat you like family.
I just can't fault them, it's so rare these days to find this attitude and very refreshing when you do.
- Adam
- 1 Review
Prompt and attentive
I ordered a Pro Tools 9 crossgrade and iLok 2 with a Pro Tools student discount from Mediaspec and was very satisfied with the service I received.
After making my order online, I received a phone call the following day to check my details, for some reason which I cannot remember and the lady was polite, friendly and helpful.
My order arrived promptly, as desired and with both parts packaged as one, preventing either from being lost in the post. All around good service and the student discount is quite substantial.
- Paul Fawcus
- 1 Review
First class knowledge & service
Just up - graded my software for Pro Tools. Usually a tricky business but was all sorted by the lovely people at Mediaspec!
- Robert Stephen
- 1 Review
Superb online and telephone order service
Very straightforward transaction with excellent service and super fast delivery.
- Peter Groom
- 1 Review
Generous, Competitive, Reliable, Knowlegeable, what more can you ask for from a supplier.
Eric and his staff have always been excellent in their dealings with myself and our company. I feel that providing real service is of higher importance than just selling to Mediaspec, and this is noticed and appreciated by clients - in turn delivering more sales through customer confidence.
I feel Eric aims to deliver 100% satisfaction to his customers through knowlege, guidance and competitive pricing.
Thank you.
Peter
- Stephen
- 1 Review
Making technology human
Mediaspec have a reputation for selling equipment to people rather than their credit cards, and I was really struck by how much this was true. They sought to provide me with the technology that suited my needs and budget - what's more, they were prepared to provide me with support if I was unsure how to make it do what I wanted. These guys make technology human and give me the reassurance that I'm buying the right kit at the right price, and that I'll have that human touch to keep me right if I need help. From my experience in the industry, there are very few companies that you can say that about. First rate!
- John Weatherby
- 2 Reviews
GRRRRRREAT!!!!
Great service , friendly staff who take the time to understand your requirements, and then go the extra mile to find solutions.
- Mac
- 1 Review
The best
Great, quick, personable service from friendly, knowledgeable people. The best I've encountered by a country mile.
- Gordon Gunn
- 1 Review
Excellent service.
Excellent service with a support and advice team who are first class.
- Simon Hale
- 1 Review
Always friendly and efficient
I've dealt with Mediaspec for over 10 years for all my major purchasing and they always deliver in terms of excellent product knowledge and advice. I would never hesitate to recommend them to colleagues. They really care about customer satisfaction and create a fantastic business relationship.
- Steve Felton
- 1 Review
PERFECT SERVICE - AS ALWAYS!
The guys at Mediaspec have always got time for a chat, a joke or to answer a technical question, however trivial. Thanks for you patience and service over the last 20 years!
- Dave Gray
- 1 Review
Tip-top service and fabby people.
From full installation to tiny problems Mediaspec have been totally on the ball.
Lovely people and excellent service.
- Rob Owen
- 1 Review
Friendly knowledgeable service and unbeatable prices
Mediaspec provided me with all the answers I to my questions, gave me a really good price, and delivered exceptional service. All of which made expensive decisions much easier to make, and made it a pleasure to part with my hard-earned cash! Thank you, Mediaspec.
- Robert Cameron
- 1 Review
The best most helpful aftersales possible
We started working with Mediaspec approx. 6 years ago when starting a recording studio, they offered great help and concern to making sure we were purchasing the correct equipment for the job we were trying to do. They sold us product at competitive prices and provided aftersales help and assistance well beyond any expectations a customer would wish.
A great company then - their help is still available - a great company now.
- Chem19 Recording Studios
- 1 Review
Always there to help us develop...
We've been working with Mediaspec for years now and always know they are there at the end of the phone when we need to discuss our future plans and developments.
Difficult decisions are made easy once discussed with their team and as they're well aware of the newest technology they give great advice on products we might not be too experienced with.
They're also pretty good with the coffees and the cream cakes...
- Rob Taylor
- 1 Review
Just awesome - delighted!
gave me top advice and help, I couldn't have done it without them and I'm delighted. Thanks, especially to Billy :)
