I first ordered months ago; a prokeys sono 88 and sustain pedal. Came within days, email correspondence was great and the price was even better! Just ordered Cubase and it has taken longer to ship, with no email correspondence this time but upon ringing them I was reassured my product was on its way (from Germany, no less!) and recieved apology for the delay. Great customer service, great products, great prices
I find Mediaspec always extremely helpful and a practical level as well as an advisory level. They even take control of your computer to make sure the problem gets fixed. A great team to work with.
cheap pro tools 10 what more could you ask for nxt day delivery no problems
After phoning round numerous local companies to try and find a specific product MediaSpec were the only ones able to provide it. They even offered to let us come and pick the product up the same day and at a much better price than anywhere else. They were more than welcoming when we arrived and gave some well welcomed, honest advice.
When I needed a professional and reliable audio post production system in a hurry, Mediaspec provided everything I needed within 48 hours and their speed and thorough advice was matched by the excellent post sales support and assistance.
Every component of the system that Mediaspec supplied me matched or bettered prices that I had researched elsewhere and when you consider the customer support included I would always recommend Mediaspec for audio equipment without hesitation. Every member of the team that I had dealings with were polite, friendly, and prompt to address my many questions, which included getting back to me during evenings and weekends in order to get the spec just right to a tight deadline. When my purchases arrived, they did so within 48 hours of placing the order, the iMac was pre-configured with the software systems that I required and was literally ready to plug in and start work, which was significant as that was exactly what I needed to do! All components were well packaged and arrived in perfect condition. The billing was clear and accurate and was exactly in line with the telephone quotation I had discussed.
It is difficult for me to find fault since Mediaspec thoroughly exceeded my expectations and as a result I completed a significant piece of work for a new client.
I am grateful to Mediaspec and recommend that you give them a call before looking any further!
i bought recording equipment because it claimed it was compatible with Windows 7...it turned out it was not so the guys took the lap top and spent time with the manufactures to try and establish what the problem was......something way beyond me. i also called and emailed several times over that time with small issues and they were always more than happy to help and talked me through all the probs i was having. I will definitely work with the guys again!!
I bought Pro Tools 10 on a student discount with media spec. this brought the price down from £535 to £196! Was amazed to get the software so cheap! Will definitely use media spec in the future for any other audio requirements I have!
I had delivery for my first online purchase with Mediaspec.
I must say I obviously expected the contents to be inside a sealed package, which they weren't.
Luckily, all the contents were there this time, but the system is far from ideal.
Parcels are far too often delivered in businesses, reception desks, post boxes where more than one person can access them, and especially with students, flatshare buildings where anyone could be handling this. I've even had my parcels delivered to neighbours before!
So, to start with, items could easily be lost, stolen, damaged, or even just items being open out of their packages could cause a problem if the wrong items were sent, in case of a return.
Secondly, discretion and privacy. No one wants other people knowing what they get through the post, if it's an order online, even less so how much you paid for it!
The invoice just there on a piece of paper on top of your products, for anyone to see, is just unreasonable. Even if packaging for the parcel is off limits for cost reasons, then at least a sealed envelope for the invoice, or preferably don't even send a paper one, an email will do just fine, less waste of paper, less expenses for you as well!
Just thought I'd express my concern, in an attempt of contributing to the quality of the service you provide. I hope it's appreciated.
I had some queries before I placed my order, and my emails were all answered within seconds of being sent. Once my order was placed it took 25mins to receive a 'your order has been dispatched' email, and the product was delivered to my door by the next day!
Have been using mediaspec for years, Eric and his team are extremely knowledgable and always friendly. I can ask them anything and they're on top of it. Wouldn't consider going anywhere else, some other places just want to sell you something, can't recommend enough.
As a home working voice over my equipment is my livelihood. They're patience and efforts to help me achieve my goals has been remarkable. Their advice, invaluable. I can't recommend them more.
Guys gave good advice and directions! also e mailed a link to me in order to upgrade my product so that it would work on my computer system .....the guys know their stuff :-) Also got a discount for educational purposes, i will certainly use them in the future.
The website was easy to navigate, I found the product I was looking for quickly and the payment process was straightforward. The product was dispatched and delivered promptly, and I recieved it 2 - 3 days after ordering.
Great site, great service, great products.
hoy sycophantic does that sound . Really though its true. We've worked with mediaspec since last century and they have always always delivered. Ten bob or ten grand you get the same level of care and interest. They are not just box pushers
Quick, efficient, knowledgable and with competitive pricing (prepared to negotiate.) Whether "off the shelf" or bespoke you will find, through repeat custom, that Mediaspec are not a discount warehouse and do care about the solution they provide. Their attention to detail is second to none.
I have had dealings with Mediaspec for nearly 10 years now and frankly I've never thought about going elsewhere. Their service and general helpfulness is second to none and their ability to problem solve is overwhelming at times. Everyone within the company is friendly and knowledgeable and they are leaders in their field.
Having been in the Audio Post Production industry for over 53 years, I've never come across a company that performs in such a friendly, competitive, efficient manner, every time you get in touch. Who ever it is that answers the phone right up to Eric, whether your a big investor or an enthusiastic professional individual, they always go the extra mile and treat you like family.
I just can't fault them, it's so rare these days to find this attitude and very refreshing when you do.
I ordered a Pro Tools 9 crossgrade and iLok 2 with a Pro Tools student discount from Mediaspec and was very satisfied with the service I received.
After making my order online, I received a phone call the following day to check my details, for some reason which I cannot remember and the lady was polite, friendly and helpful.
My order arrived promptly, as desired and with both parts packaged as one, preventing either from being lost in the post. All around good service and the student discount is quite substantial.
Eric and his staff have always been excellent in their dealings with myself and our company. I feel that providing real service is of higher importance than just selling to Mediaspec, and this is noticed and appreciated by clients - in turn delivering more sales through customer confidence.
I feel Eric aims to deliver 100% satisfaction to his customers through knowlege, guidance and competitive pricing.
Mediaspec have a reputation for selling equipment to people rather than their credit cards, and I was really struck by how much this was true. They sought to provide me with the technology that suited my needs and budget - what's more, they were prepared to provide me with support if I was unsure how to make it do what I wanted. These guys make technology human and give me the reassurance that I'm buying the right kit at the right price, and that I'll have that human touch to keep me right if I need help. From my experience in the industry, there are very few companies that you can say that about. First rate!
I've dealt with Mediaspec for over 10 years for all my major purchasing and they always deliver in terms of excellent product knowledge and advice. I would never hesitate to recommend them to colleagues. They really care about customer satisfaction and create a fantastic business relationship.
Mediaspec provided me with all the answers I to my questions, gave me a really good price, and delivered exceptional service. All of which made expensive decisions much easier to make, and made it a pleasure to part with my hard-earned cash! Thank you, Mediaspec.
We started working with Mediaspec approx. 6 years ago when starting a recording studio, they offered great help and concern to making sure we were purchasing the correct equipment for the job we were trying to do. They sold us product at competitive prices and provided aftersales help and assistance well beyond any expectations a customer would wish.
A great company then - their help is still available - a great company now.
We've been working with Mediaspec for years now and always know they are there at the end of the phone when we need to discuss our future plans and developments.
Difficult decisions are made easy once discussed with their team and as they're well aware of the newest technology they give great advice on products we might not be too experienced with.
They're also pretty good with the coffees and the cream cakes...
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