My goods used to be delivered by DPD and they texted me beforehand with a one-hour window for delivery of my parcel. I was able to ensure that someone was at home to accept delivery. The last three parcels I ordered have been delivered by car with no prior indication as to when delivery would be (except for an email stating my parcel had been dispatched and would be delivered within a few days). I must add that the young man who delivered the last three parcels is very polite so it is not his fault. Delivery now is not as convenient as it was with DPD advices.
I did not receive my order ( it is mainly special food for sensitive skin for my cat ) when I called them they said that they attend delivery twice but no body was there (that is not true )and they guaranteed to deliver the same day up till 8.00 o'clock evening . I did waited till 9.30 evening and no delivery . I called them the next day and they could not do any thing about it and by that time I did not had any food left so I ask them if I can drive to there warehouse to pick up some food to feed the animal they refuse . they were not helpful . they lost me as customer .
I've only ever had one issue with a delivery Nd it was sorted out straight away, they're really efficient and professional. I get all my dogs supplies from there, aswel as his toys. Delivery is always quick and reasonable, last time I think it was free! I won't go anywhere else.
Item not arrived - customer service poor I have emailed - no reply I have telephoned and while employee was helpful continuity seems to be non-existent ie if this employee is not at work then the complaint cannot be solved. Conduct polite though
Always provides a very good service, although my last order I couldn't find out when it was coming. Excellent value for money and reasonable waiting time for delivery. I have made several purchases and never been disappointed.