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Items out of stock!

Ordered 2 x 12kg bags of dog food, & a packet of poop scoop bags. After 4 days told out of stock of food - but would send when in stock. Had email payment error, told to ring them. I did & women on phone almost called me a liar re order. Told payment ok - then day later email to say out of stock order cancelled. Then bags arrived with postage costing more than the bags (not charged for postage though).
    TrustScore 9.3 / 10
    18,530 Reviews

    Reply from

    Dear Mrs Skeggs,

    Thank you for your review.

    We sincerely apologise for the unacceptable standard of service you received from us on this occasion. Please rest assured that measures have been put in place so that this does not happen again.

    We thank you whole-heartedly for taking the time to contact us as it is only with your feedback that we can strive to improve and ensure that such unfortunate incidents do not happen again.

    Best wishes,

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