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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shocking company

I ordered James wellbeloved cat food. I paid in full using pay pal. Five days later I receive an email telling me my order had been cancelled due to incorrect price on their web site.
I have posted a comment on Facebook along with dozens of other unhappy customers, none of the comments were answered by medicAnimal, instead they have all been deleted so other customers can't read the negative comments. MedicAnimal are now hiding behind their T&C's
I would have been a new customer but after this poor service I shall never again consider them and will be sure to tell family and friends to avoid this company.
It's makes me wonder Just how much of our money they were holding which would have been generating interest for them before we were refunded.
    TrustScore 9.3 / 10
    18,622 Reviews

    Reply from

    Dear Mr Nelmes-Msrsh,

    Thank you for your review.

    Please accept my sincere apologies for the frustrations caused by the system error we encountered.

    I am aware that you have been discussing your concerns with our Customer Service Manager, who will be doing her best to get this situation resolved for you.

    Kind regards,

    Comment (?)