Melodymaison reviews

Melodymaison reviews

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BEWARE!

On 5th February 2014 I ordered a console dressing table. The only one in stock was a "second." When I phoned to ask what that meant I was told it had slight marks on the top from being on display, which I felt was acceptable. It arrived today, nearly two weeks after order. Delivery man was very helpful and polite. But the condition of the unit is very poor. It was wrapped partially in bubble wrap, but no protective cardboard. It has a slight scratch on the top, which I accepted before I placed my order, but the centre drawer stop has snapped off and is not inside the unit and the joints are pulling apart.The paint finish is shockingly poor. Feels like chalky matt emulsion. There were no bolts to fit the legs onto the unit. I phoned to ask for those and also asked about returning the unit because it is more damaged than I was told before ordering it. I was told they do not accept returns whatsoever. I feel that this is a breach of general trading policy and if the goods are more damaged than the customer is told, even if they were damaged in transport, then Melodymaison is morally obliged to accept the return, albeit if the customer returns it at their own expense. I shall not buy from this company again.
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Great Service and Very Happy

Purchased a white dressing table last week and it was delivered the next day. We searched online and used the online shop which was nice and easy - 5 stars from me
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Great products and fantastic customer service

I loved the website and found a great variety of products and when I contacted the customer service they were happy to help. They couldn't do enought. When the furniture arrived it was great quality and very sturdy. I do recommend and will be a returning customer.
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Staff are rude! Delivery time is unacceptable!

This company could do so well! If they had the right staff and right courier service. They are trying to cut corners! Their courier service will have you stressed out! Their delivery takes forever and both sides literally don't care. They expect you to take the day off work with 24 hrs notice. It's pathetic and I shall never, ever use them again or recommend them to anyone.
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ADVERTISES GOODS THEY DO NOT HAVE

Purchased some fishing rod style photo frames in July 2013, have been waiting ever since for them to arrive...have had to cancel my order.

Dont bother buying...they look good but do not hold in stock...(and never will)
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Very helpful, and knew their products well.

I wanted to order a dressing table set and matching drawers. I had been looking on the website for a while and decided to call the company for help on which items match each other.

On the phone the lady politely told me the items I had chosen wouldn't match and told me the codes and details for items that would match.
7 days later the delivery company got in touch to arrange my delivery, I was not going to be in but they were happy to leave the items in my garage.

I had been kept informed by email and phone.
I love my items and would not hesitate to order again.
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Would give them no stars if could!

I recently ordered 27 tall candelabras 3 smaller ones a birdcage and 4 antique gold candlesticks for my wedding when I first received them all the boxes were in a terrible state with holes in rups and legs if the candelabra sticking out, I checked them as most if the candelabras were either bent out if shape or had scratches and lumps of paint out of them the staff were helpful at first and offered to swap them all which I did but there were very reluctant In getting them picked up the next day as they were in the way for me (they were meant to go in the loft), second lot I received were as bad still scratches over the paint on them and a few bent ones I wanted to keep them as I liked them but was not happy about the way they arrived it didn't describe anywhere on the description of the item that they might be scratched or damaged if I had more time I would look for some different centrepieces for my wedding but I don't have a lot if time and I can't be bothered with anymore phoning and boxing them all back up so I have kept them but I now have to go over them with spray paint which at first they offered me £40 towards the paint and the messing about then the next day they said they can't offer me any money only a poverty £10 for the phone calls I had to keep making so I now have to go out BUY the paint MYSELF and spray them all MYSELF! I think this company are completely useless their products are not what they state and not
Of good quality at all I will never buy from these again and I defiantly would not recommend them to anyone ever if you want good quality products I suggest don't buy from melody maison!
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Bad customer service, rude delivery drivers and a month for a refund.

I ordered one of the large shabby chic dressing tables as they loom beautiful on the website. The delivery drivers were only able to deliver between 5:30am and 6am and 10am and 2pm so if you have a normal job you have to get up ridiculously early to take delivery. And you get no option of when you just have to hope they're in your area when you need them. They were unable to find my house despite having a sat nav. When I actually got it it was damaged with chip red paintwork and wood. I emailed them and they promised to send a replacement which they said would be checked before being sent out to ensure I didn't have the same problems.
The delivery team were just as useless this time round, couldn't find my flat this time either and the dressing table I had received was damaged worse than the previous one, and they had failed to drop off a new mirror so I just got the table.
I decided I had had enough as it had been over a month since I received the original and didn't want to risk getting another damaged table so decided to return it for a full refund. Again the delivery team were most inflexible and frequently rude but finally they took the table away and I waited for a refund.

For a month.

On their website they state "We promise to refund you within 3 days of the item arriving back with us" but I had to chase it up and all I got was a paltry, 'apologies I have now processed the refund'.

I wanted to love this company as the products look great on line but I urge you, do not use this company, they will let you down and don't care.
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excellent customer service all round

ordered a dressing table and stool for my wife delivery was quick and when i called to place my order the customer service was bang on will definitely order from them again .
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Beautiful products

My bedroom furniture looks great in my bedroom, just as pictured! My mirror arrived smashed and they quickly exchanged it for me without any question.
Can't wait to re-vamp my spare room in the summer!
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Fantastic Service and Products

Fab service. I made my order over the phone with a very polite lady called Holly who helped me decide what range to choose. I was then updated via email and phone all the way through the proccess until my furniture arrived at my door shortly after. Great . I would be happy to do business with them again!
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Great service geat company and lovely people used these for 2 years now

I have been buying from these for a number of years now, all with great service. Had a delivery problem but it was resolved same day.
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shocking - avoid!

took ages to deliver then delivered the wrong item, no help when i called said they had no idea what had happened to it and it wouldnt be available until end of jan - this is on the 20th december

no help with refunding the money either and the staff and manager were shocking on the telephone

avoid them at all costs
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Gorgeous Dressing table

Briliant, great dressing table from realy nice people

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