Mercuro reviewed by

Bracknell, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Waited to long then wrong item

Not only did I have to wait over 10 weeks for my order when I got it it was the wrong product, now they refuse to call me insisting on email contact which is just so slow and laborious, and still have no idea when I will get the right item. Disappointed
    TrustScore 2.3 / 10
    38 Reviews

    Reply from Mercuro

    Dear Mark,
    Thank you for your feedback.
    We are sorry you are disappointed, unfortunately sometimes delays occur. When our supplier told us about the delays in your order we have contact you and told you.
    They have made a mistake and send you the wrong item, that happens very rarely and we are very sorry about this situation.
    We have made a compliant with them regarding this, and they have sent you the correct item.
    Since you had this issue we will offer you a 5% discount from your next order if you wish to order with us again.
    Bailey Emma
    Senior Account Handler
    Comment (?)