Mercury AV recently supplied our A&H GLD 80 digital mixer system, and FOH Nexo speakers plus yamaha amps for our mayor live system upgrade. They gave fantastic advice over the phone and email. Their price was £100's cheaper then anywhere else we researched. We had a few teething problems once the equipment was delivered, which they sorted out for us with no fuss.
It was great buying from Mercury AV as I did not have to worry about non-deliveries, stuff not working, over pricing. But instead concentrate on installing the equipment and making a great sound.
Mercury AV should be proud of themselves.
Finding an on line pro audio website that offers fair competitive prices and fast delivery with a personal touch is a breath of fresh air. If what I want is not quoted on line a quick call will often get you through to Ian the MD who is happy to arrange a specific quote. Having to re-purchase new multi ch 38 Rx systems was made less painfull with a keenly priced turn key package from M AV. Many Pro audio resellers seem to bump up the price so they can offer their 25% discount for trade which I found was often above the on line listed prices fom Mercury which include VAT!
5 Stars need I say more - just give them a call
I bought my HK Elements system through Mercury AV Ltd and I just wanted to write and say thank you for your excellent and helpful service.
I liked your calm concise technical advice, your quick response to my questions and the great price you were able to give me.
WWW.MikeAllenOfficial.com Pro Musician for over 25 yrs. Live music for special events.
I have used Mercury AV for over 6 years and found their service exceptionally good
for four reasons:
1. The company's experience and knowledge has been a great help in making decisions.
2. Mercury AV prices are always better than those of the competition
3. Next day delivery has always been on time
4. No quibble on returns
I purchased a Sennheiser E965 professional microphone one day ago. Before doing this, I called Mercury AV to check if they had it in stock, as I was having problems with another online shop that was telling me excuses about "waiting for Sennheiser to get back", having taken the money out of my account already...
Mercury AV has excellent communication with customers via both phone and email. My package arrived just a day after I ordered via courier. And best of all: They didn't take the money until it was shipped.
TOTALLY RECOMMENDED. Don't hesitate about buying from this shop.
Clare Parks found this review useful
If you are looking for a company with great service and great value this is it. From the start of the deign stage to the end supply the service has been A1. We have often had contact with the company who are always returning mails with answers to any questions or call back if any messages are left. We had many questions about the equipment we were purchasing and it never seemed an inconvenience on their part when we contacted them. Our first part order was delivered the same day as payment was cleared. Not something we normally experience with other companies. All in all great service all round.
Ian was recommended by a contact, proved to be very helpful on the telephone, was patient with me as a novice buyer in this field and when I was ready to order he delivered a perfect service.
A top service by a top team.. Always incredibly helpful and efficient and not least by far the most competitive.. I can't thank ian and all at mercury enough for their efforts in ensuring we get what we need in record time'!
I bought a Sennheiser radio mic complete with flight case, largely because of the deal with the flight case. Mercury would have sold the case separately but for double the price (£200 on its own as opposed to £100 extra when buying the mic).
I asked Mercury to let me know when they were going to despatch, which they didn't. I chased and they had sent it earlier that day. Consequently I missed the delivery. On receipt the mic was in the flight case - logical but I would have preferred the mic in its original packing, and the case separately. The case has clearly been made with the minimum of component cost, although the foam insert is good. I would rather they had been generous enough to put some feet on the case though, or perhaps some ball corners. I debated between giving 3 or 4 stars.
The service I received from Mercury AV was excellent, The equipment I bought arrived the next day at about 9am and the prices are probably the best in the country.
Thank you I would have no hesitations in recommending you to others.
I have been a long term user of Mercury AV, buying products from many main stream manufacturers, such as Martin Audio, QSC, Yamaha, Electrovoice, Shure, and Sennheiser, and I have always been very pleased with all aspects of the quality service they provide and the delivery and dispatch of all official merchandise.
Mercury beat all the majors on price and, unlike many, had the item in stock. A quick phone call to check was answered in a friendly and efficient manner and the goods arrived as promised a day later. Will use again and will go to mercury first.
These guys are second to none, very knowledgeable about the equipment they sell. And will even suggest a product they don't sell if in their opinion it would suit your needs better.
Delivery is fast and well packed. Great service and good value .
I've been buying equipment from Mercury for a few years now & wouldn't buy my audio kit from anyone else. They have a great selection of stock and are happy to accommodate my requirements no matter how big or small. Their advice is always spot on and Ian has always been very happy to answer my never ending questions, always sounding as if he has all the time in the world to talk to me - a rare and much appreciated skill.
I have used Mercury since 2009 & I have nothing but praise for the thoughtful & practical advice I've been given, when asking them to quote for equipment. They have supplied our company (Buxton Opera House & Pavilion Arts Centre) with Allen & Heath mixing equipment, Trantec mics, Martin speaker systems, TC, XTA, BSS & Yamamha outboard. 5 star service!
Guy Dunk (Technical Manager, Buxton Opera House & Pavilion Arts Centre)
I have dealt with Mercury for a number of years, and have always had a positive experience. Ian is very knowledgeable about his products, and the prices are as good as anywhere you can get.
Delivery is next day, and all items are extremely well packed and of top quality. Buy with confidence......
I'll be back.....
I have never used Mercury AV before, however after a quick Google search for a replacement microphone I decided to give them a go.
They were very fast and very efficient and cost effective.
I will now continue to give them my custom.
Cheers Well Done
A very easy website to navigate no hidden obstacles. Easy to order and information on order progress sent by e-mail, delivery was quick whole experience seamless.
Very good service, goods supplied quickly and at a good price. staff took the trouble to research whether new purchase could be integrated with our existing set up and found the answers for us quickly.
I would recommend Mercury AV to other people as they're able to offer advice and help with their products and really go the extra mile for their customers.
I would highly recommend Mercury AV to anyone looking for great deals on pro audio. Their customer service is second to none and they offer unbiased advice to help you choose the right equipment for your situation. Any time I've had a problem, they deal with it straight away and nothing is too much trouble. One time I had a HF driver develop a fault after about 6 months into a 3 yr warranty, Ian just sent me a brand new cab so I wouldn't be left in the lurch!
Don't waste your time trawling the net for a better deal, these guys can't be beaten :)
Highly recommended as product knowledge is first class and pricing is very competitive. If the product is in stock it is delivered the next day.
Excellent service and advice. Highly reccommended.
To reply as a company, please log in to your business account.