Ordered a DI box from Mercury AV when another online supplier let me down. It was the cheapest I could find it anywhere online and delivered within 48 hours! Great prompt service, and quick response to emails. More than happy to recommend to anyone.
I recently purchased an Allen and Heath Digital Desk. I was quite nervous at spending so much money but I needed to upgrade and go digital. They were so understanding and helpful. They explained in great detail a few different type of desks and when I finally chose "the one" they allowed me to make an on sire visit and ran me through it. I am really happy with the desk and the pre and post sales service.
Very impressed with Ian and the team at Mercury AV. Good knowledge of their products. When I asked for advice on a new Wirelsss Radio Mic System (a bit of a minefield with the Frequency Licences to this reviewer) they provided good, non-patronising and honest advice.
Prices of equipment from their store is very competitive, going as far as probably the cheapest I've found - but crucially, they are able to back up affordability with exceptional customer service.
Delivery of new equipment was the following day, as promised.
A very impressed customer here - I will definitely continue to use Mercury AV for a lot of my Pro Audio purchases.
The guy's at Mercury AV were really easy to deal with and nothing seemed to be to much trouble The kit I wanted wasn't in stock so they got it sent right from the distributor which saved time, cost and resources on shipping to them and then onto me Excellent service and I will deal with them again when I need to
We needed a power amp at short notice for an event. Our usual suppliers couldn't help and (from a random web search for the item) thought we'd try Mercury AV. You know how it is when first using a supplier company... will they do what they say? Will it really be in stock? Will it really be the genuine item? Mercury AV were perfect, they checked they had it and organised the courier. Not only did it arrive on time as promised, the unit was brand new boxed, not a re-box or anything that some other companies have passed off on us. Its up to you, but in our experience I'm pleased we gave these guys a try. It really worked well and we will always give them a call in future.
I have used mercury av twice in the last couple of years, each time for reasonably large purchases. On both occasions they have price matched other sites and the communication and service has been excellent. My last purchase included a special offer. I asked if the offer could be modified and t was. All in all i have found mercury great people to do business with. I will definitely use them again and would recommend them to anyone.
I bought a Sennheiser EW500 eRack unit and I have to say that my dealing with Mercury AV Ltd was fantastic. From my first telephone call, right through to delivery of the goods, everything was perfect - and all at a very competitive price. All my questions, over both telephone and email, were answered promptly and I have to say, it's refreshing to deal with a company that has got customer service right. Thanks.
I was looking for for a solution to add to the existing AV setup at my local church. I needed to be able to play music through the existing speakers. We had an em100 g3 paired with an ew100 radio. I needed advice on the best approach and knowing nothing about this Ian guided me through the options, and then gave me a great price.
I needed a radio mic in a rush for a service over Christmas, Ian got me one sent out and I had it first thing the next day. All cheaper than anything I could find on Amazon.
Getting AV equipment is part of my job but being able to call Mercury and chat through the options is a real help. I now don't go any where else. Plus the real bonus is they have the best prices around & really slick honest service, any delivery delays you are aware of before placing orders!