Prompt and effective delivery, to half-the-world away.
I hadn't purchased from Merlin before, although I have kept an eye on their site for a while, particularly for wheels. You always wonder how it will go when you order from Australia. Order acknowledgement and notification of shipping was prompt and reassuring. The non-express "Toll Budget" delivery option that I selected worked out really well. My parcel-delivery dude had the wheel on the doorstep just on the 2 week mark, before I could get too concerned. Only minor issue was that the tracking link and/or number didn't work for some reason (?OS, ?Mac user), but I just chilled and here it is. Thank you Merlin, and would happily purchase from you again and recommend you to my cycling mates.
To reply as a company, please log in to your business account.