Fast delivery, good prices and good customer service
I've bought a number of items from Merlin over the last 18 months and always taken delivery of them within 1-2 days even using the free postage option. When I had to return a recent item that arrived damaged, a replacement and postage refund was issued within 3 days, with emails informing me of receipt of the item and process of the exchange. Overall I've been very impressed at the level of service.
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