Bought the santini fashion ss jersey after reading some reviews. Its high quality, though shorter on the torso than most jerseys. Arrived very quick, would strongly recommend. First very positive online experience of Merlin, though I have bought an item from their store too.
I bought a pair of hand built wheels. They were built and delivered quickly, but despite the picture on the website showing black hubs, the hubs were silver. Good prices, good delivery charges, slightly disappointing product
Merlin Cycles are one superior cycle shop. I ordered a pair of tyres on a Friday morning. They were dispatched two and a half hours later and I received them via first class post the following Monday morning. What's more, they were post free. I was even able to track the progress of my parcel. What is even more impressive is that I paid £40 less than my usual online cycle shop were charging! Merlin will be my first port of call in future for all my cycling needs. It's rare to find an online supplier that ticks all three boxes of great service, great pricing and free delivery but Merlin have achieved this. It's hard to imagine why I, or anybody else, would want to shop elsewhere.
Well done Merlin!
TIME FROM ORDERING TO DELIVERY WAS REALLY GOOD. UNFORTUNATELY, ONE OF THE PRODUCTS ORDERED WAS DAMAGED ON OPENING AND HAS NECESSITATED ME, AT MY COST, RETURNING THE GOODS.
I'VE YET TO RECEIVE THE REPLACEMENT GOODS SO HAVE TO RESERVE JUDGEMENT AT THIS STAGE.
Ordered the Ultegra 6800 group set. Merlin Cycles has the lowest price on the web.
Received the items within 5 days to Los Angeles from UK.
Items came with the complete packaging boxes unlike the other domestic online stores , just to save on delivery prices.
New set of wheels for my bike ........great website easy to use drop down menu to select my options for my wheels .
Off to the checkout .......... nice easy transaction .
Wait for delivery............. 2 days later shiny new wheels arrived custom built, well boxed and delivered by DPD so well informed as to delivery times and options to amend the delivery.
Overall a great shopping experience, a great company that I would recommend
I was first interested in purchasing through Merlin Cycles due to their competitive pricing. Through extensive price comparison shopping, I found their prices to be among the best. But when the package was delivered within a week, going from the UK to the USA, I was really impressed! I will definitely recommend Merlin Cycles to my friends!
My wheels didn't arrive after four weeks and I was quite worried they never would. After I emailed the Merlin team, they swiftly followed up for me and provided me with serval emails containing the whereabouts and est delivery date that same night. The goods arrived when they said they would, though I would have preferred to know upfront t
About the long delivery time. I would recommend these guys and will use them again.
It was easy to order, good communication and fast delivery. So, as a customer outside UK I'm just satisfied with everything.
The service is excellent , I was very nervous because is my first purchase by the web but your website is reliable.
I'm thinking I would like it, that you should sell frames or bicycle of others brands like willier or pinarello and also sell road shifters not only groupset.
I have used Merlin Cycles for the past year. They have never let me down. Cheap prices, good products, excellent service and they deliver when promised.
I ordered components from Merlin 2 times. The first time I ordered a suspension fork and it arrived very quickly. The second time I ordered 2 crank sets one was out of stock. They quickly sent me an email and offered a substitute or a refund. I elected for a refund on one of the two cranks. Even though the reduction of this part dropped the order below free shipping value they still honored free shipping. Shortly after that the parts arrived on time. The total turn around time from order to indicated problem was about 1 day. It was shipped the next day. Overall I am very happy with Merlin cycles.
couldn't resist these glossy white Northwave Extreme shoes with an inbuilt air flow system within the super stiff & ultralight carbon soles which r designed to accommodate the speedplay pedals & plates I use, too...came with 2 sets of high performance footbed insoles, thick & thin....smart ratchet & dial enclosure system to keep your foot comfortably enveloped inside....a lot of shoe for less.
More magic please Merlin.
Recently I purchased two pair of Altura bib shorts on line. They were delivered within a couple of days(excellent service). One pair were red and black and the other pair were white and black. Other than the colour they shoild have been exactly the same. This was not the case, I was delighted with the red pair, however found that the white pair were totally differenet in quality and fit and standard of product. I decided to return the white pair to the shop. I emailed the shop for advice and was contacted first thing the following morning, informing me that I could return the shorts to the shop, personally and receive a full refund (excellent service). I attended the store and return the goods without any problem (excellent service). The monies were immediately put back into my Paypal account. My experience in dealing with Merlin cycles was exceprtional, other than the quality of the white shorts?
One of my friends bought the Moon Comet front light for a whopping £30! I searched on Google Shopping for the best deal, Merlin cycles offered it for £14, with free postage. It arrived in about 2 days, excellent! The product itself is amazing, rechargeable and incredibly bright.
Ordered a Parc PCS10 workstand on November 19th at 3.00pm. Stand was delivered within the slot predicted by tracking on Thurs 21st. Haven't used it yet (birthday present, so have to wait) but checked, and everything in the box appears to be complete. Excellent communication and logistics - cannot ask for more.
Merlin offered the best price on the item i was after, wayyy cheaper than the competition. also the shipping to australia was more then reasonable. product arrived very quickly with all the automated tracking gizmo's and whatsits.
highly recommend using merlin. I'm used to wiggle of CRC so was hesitant to switch but was a positive experience
Having used merlin cycles a few times I cannot fault them at all. For the products I was after they where the cheapest I could find and delivery was super quick, next day!
Excellent company would recommend to anyone.
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