Micro Direct reviews

Micro Direct reviews

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4.4
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Review by confirmed purchaser

Always helpful

I have used Micro Direct for many many years and have found AK to be a great source of information and she goes above and beyond her remit. Don't ever let her go!

This review has been reported to customer service by the company for missing proof of purchase.

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This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

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Poor service and poor delivery

I chose this company as I wanted windows 7 next day delivery . ticked the next day delivery box extra .99p ok fine. next day nothing arrived ! so i called them and they didn't want to do anything they had the money thanks for coming !! they told me that it had been sent standard delivery !!!!! choose someone else if you want to guarantee next day delivery even if you choose the option .
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very poor service

purchased a mouse mat made by razer for £30 , when i opened the box the mat was
bent as it was made from metal so i immediatly sent an email asking for i refund ..
they sent me an rma number and i payed £11.25 for postage return ...
i sent pics to razer of the fauilty mat and they agreed it should be returned ......
over a week after they received it i heared nothing and since then i have emailed them twice and phoned them three times and afer that they now say they will refund me the price of the mat but postage costs will follow ...
why seprate ?
will i ever get them ?
do not deal with this company , i thought it was i good name ..
i was wrong..
Microdirect

Reply from Microdirect

Dear Customer,
I'm really sorry to hear that you are not happy with our service, please forward me your invoice number (receipt number) and i will look in to this matter further.
I'm really sorry for any inconvenience caused.
Regards
Micro direct customer services support.
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Very Poor Service and No communication at all, Avoid at all Cost

Ordered a couple of 8mb memory Cards, They simply never arrived. I was given a tracking number for Royal Mail. This number existed but was never shown as delivered. So it seems they posted out a parcel 2 weeks late,but it never arrived with me. I emailed and phone without luck, No one in returns was available and no one returned my calls or emails.

Reported to Paypal and my credit cards. Paypal have still not received a reply.

Simple do not buy from this company they are simply rubbish, read the reviews and go elsewhere.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

This review has been reported to customer service by the company for missing proof of purchase.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

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Some issues, but were resolved to my satisfaction in a reasonable time

--- Review Summary ---

Telephone Contact: Just terrible 1/5
"Some clueless callcentre or a sodding 0871"

*EMAIL* Customer Service: Negotiable and Fair 3/5
"When you can actually get in touch with these guys they're very reasonable"

Website: 2/5
"Easy to use, but stock levels may be inaccurate"

Delivery times: 5/5
"If its genuinely in stock, next-day delivery is just that"

Value: The reason i shop with them 4/5
"Always has been some of the best prices locally"

Product 5/5 (LG 22" @£85 + Seagate 500Gb @£45)
"Got exactly what i paid for - brand name at good prices"

Has been overall 4/5 in person before, but delivery experience *during xmas* was a 3/5.
I would recommend to a friend and use them again, because they are a small enough company to still give a personal service including aftersales (and with national companies like [external reference] and [external reference] thats just not there).

Just stay away from their phones, start with email, and the moaning and the wailing about microdirect on the review sites i have seen a lot of shouldn't be you.

--- Review Below ---

First time i shopped online delivery with these, but a previous happy customer calling and collecting at the store. A definite 3-star experience, wish i could review a four star, but there are some infuriating problems with telephone contact.

Background: i ordered over the phone a monitor and external hard drive, two days before christmas.

Ordering just before christmas, i expected a late delivery and they said likely the 29th, but suggested £5 next-day delivery rather than royal mail, i agreed, anything but royal mail. But the monitor came the very next day, xmas eve. Which was awesome. But no hard drive. And the direct line i'd been given upon ordering went to voicemail (its xmas eve - thats ok). I called the number on the website again, but got some girl who seemed to know nothing at all about the company except that it would be closed till 4th Jan - 11 days later.

I stupidly accepted that, and as after the 27th the days passed with no delivery, i called the number again and again. The number would just put you on hold and ring and ring, with a nice little "you're call will be answered VERY SOON" to taunt you. I then checked the website for another contact number, and saw a notice which said they had been open since the 28th. *groan*

I saw an email address, and tried it, even though i didn't expect an answer after that, i got one back in minutes. Let me just stress this here before i continue. NEVER PHONE THE 0161 NUMBERS ON THE WEBSITE. I think its a call answering service and they don't know anything, will palm you off of the phone with any old BS. I first contacted them on an 0871 number (which was certainly direct to a guy in the shop) i had got off 118118 (had no monitor - so no internet) - while the guy was very helpful and efficient, i was on the clock for about 15p a minute on my landline. WHICH SUCKS HUGELY. Seriously, 0871 for a sales line - thats very poor. He did call me back later to confirm the order though, giving me his direct line. Infuriating as the phones were - i feel bad moaning. The actual contact i have directly had with them has actually been satisfactory.

If you can; EMAIL THEM. The response i got was quick and direct.

Next, in the email i was told they had been out of stock of the hard drive, despite taking my money over the phone for it as in stock at the time, for which they apologised that i was not informed (again xmas - its ok). My guess is the phone guy just checked the website - which may not always be bang up to date with actual stock levels. The customer service email suggested i had 2 options, an alternative hard drive, or a refund by "credit note". I said i was happy to accept a price and spec matched alternative, but if there was none, i wanted a proper refund not micro-direct dollars. The reply was basically that a full refund was what he had meant and so i am satisfied that a full refund was actually offered.

I asked him to check the suggested alternative was actually in stock this time and he did, and it promptly arrived the next day. Yes, thats a next day xmas eve delivery and NYE delivery. They use City Link who are clearly an amazing delivery co.

See the scores above, and remember to *email* this company first regarding any issue for a smoother ride.

--- End of review ---

This review has been reported to customer service by the company for missing proof of purchase.

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Following this investigation, it will either be deleted or returned to Trustpilot.

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Hard to beat

Whenever i check for parts or media, i check microdirect

Recommended by me through a friend
i usually check this or Maplin for prices and product range
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Good Site

Used them for 15 years, by phone orders before they had a website. Never had a problem.

Microdirect Details

About this company

Microdirect.co.uk is the UK’s Industry leading computer retailer. Buy cheap electronics, motherboards, Intel, AMD, processors, laptops, sound cards, graphics cards, mp3 players, PC Peripherals, PC components, hard drive, televisions, scanner, printer, dvd players, microsoft, software, special offer, monitors, dvdrw, tft, notebooks, lcd monitors, networking, ipod, mobiles, mouse, keyboards, webcam, digital cameras, microsoft, amd, google checkout, sony. Trade and Retail clients welcome.

Visit Micro Direct

Contact information

Call us on: 01612484545
We live here: 275a
m13 0hr manchester
United Kingdom

Category

Micro Direct is ranked 504 out of 529 in the category

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