Reply from Microglobe
[REPLY]
- Reviews (19)
- Robert Smith
- 1 Review
Excellent Service
Placed an online order Wednesday afternoon and got it next morning at 10 well packed. Chears :-)
- John Smith
- 1 Review
Fast and Relaible
Microglobe really stands out above the rest. The goods ordered are fine and the customer service is excellent. The flashlight delivered and was as described. I made a call and was treated in a friendly and polite manner. My requests were acted on immediately and calls returned when promised.
I will use them again :-)
- Kasper
- Copenhagen, DK
- 2 Reviews
Biggest frauds EVER!
Let me tell you my story:
I enjoy photography and needed a new lens.
The lens I wanted has unfortunately been discontinued, so I tried doing a search on Google to see if anybody had a used copy I could buy.
I found out that Microglobe had a brand new version of this lens in stock, so after reading a couple of mixed reviews online, I took the plunge and ordered from their website.
During checkout I typed in my credit card information complete with expiry date and security code, and also gave the company my address - everything seemed legit and I was transferred to a page that made me confirm the details - I pressed "confirm" and was taken further on to an electronic receipt of my order.
Later that day I received the following e-mail from Microglobe:
"Dear valued customer
We have processed your order, but the address you have provided as your card’s registered address is not matching the address your bank’s hold for this particular card.
In order to facilitate the quick delivery of your order please:Send us the billing address (Registered address) of your credit card exactly as it appears in your bank statement.
Kind regards
Microglobe Sales Team"
"That's odd" I thought to myself, as the whole check-out process was made to look like a secure check-out, and the payment and address details had already been accepted.
I was in a hurry that day, as I was packing to go to Norway the day after, so I sent the company my address as it was stated on my bank statements.
I also called Microglobe to ask them if they had received my information, and they confirmed, telling me that the lens would be shipped out the following day.
The day after ordering from Microglobe, on my way to Norway, I got a call from a UK based telephone number which I unfortunately missed - I tried calling it back after a couple of hours, and was put on hold to a company called "medhotels.com".
I immediately hung up, thinking that they may have called me in some kind of marketing campaign, as I do travel a lot with my work.
This was on a Friday.
The following Monday I was back from Norway, and I happened to check my account via my web-bank, and found that a total of 574,72 euro had been deducted from my account, by "medhotels.com".
I immediately called "medhotels.com" and spoke with a very nice woman, who confirmed that my credit card had in fact been used to order a hotel stay by a "Rhiyad Hadad" (Not sure if this is the correct way to spell it?)......
I told her that I had nothing to do with this, and she immediately cancelled the reservation and refunded my money.
Later that day, the lens arrived with the postal service in two different boxes - one for the lens and one for the box? According to Microglobe this was to "save on weight" but a cardboard box doesn't weigh that much, so I suspect some grey import stuff happening - anyway the lens was to my surprise exactly as described and worked like it should, except for a heavy front-focus which means that today I've had to deliver the lens at a service center here in Denmark, and they will then calibrate the lens and check if it's a grey import.
Long story short: Today I created a fake account with Microglobe, and tried to order some stuff with a totally fake and made up address, along with some made up credit card information, and sure enough their website accepts the order and leads you to believe that you're using a secure check-out process - something which would NOT BE POSSIBLE if you were in fact using a secure check-out!
This leads me to the conclusion, that an employee from Microglobe, or someone close to that person has been mis-using my credit card information.
As I wrote earlier in my review, I do travel a lot with my work, but I ALWAYS pay in cash or withdraw money from ATM machines inside banks - thus I am very aware of WHEN and WHERE I use my credit card, and I only order from trusted websites that's had lots of good reviews on trustpilot or through good friends.
All of my computers runs updated antivirus software, and I never install programs or add-ons to my web-browser from untrusted sites.
I work in the security industry and have a long background from the army, which means that I'm sometimes obsessed with security measures, precautions and planning, and this holds true for everything I do in life, therefore I am absolutely certain that no other than an employee or someone close to an employee at Microglobe, is responsible for the mis-use of my credit card information.
All the info I have gathered during this "incident", has been passed over to my banks fraud management office and the Danish police, so they will now have to take any necessary steps from here on, although I'm afraid that nothing will actually happen to the one responsible for all of this.
I've gotten my 574,72 euro back again, and a new credit card is on it's way, so from here on I can say that everything worked out in the end, even though I've had to send the lens in for re-calibration for my own money.
All in all I can say that I will NEVER buy ANYTHING from Microglobe ever again, and I strongly encourage people to stay clear of them!
- Anna Rober
- 1 Review
- Jon Smith
- 1 Review
- John Macaulay
- Glasgow, GB
- 1 Review
NO PROBLEM FOR ME!
I have dealt with Microglobe on three occasions over the past two years and I haven't had the slightest problem with them. My last order was for three (yes, three!) Barr and Stroud binoculars and they arrived the following day, exactly as advised.
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- Ben Menadue
- Cairns, GB
- 1 Review
Appalling service, goods not sent - AVOID
This company give prices that are just a bit cheaper than the best other options available and that makes them seem bona fide along with their quite well constructed website - however this conceals a lack of interest or concern about customers and failure to respond to reasonable queries. It is also obvious that they have put up the positive reviews on TrustPilot themselves - including very similar sounding 'plugs' for products disguised as reviews. If you filter out the fake reviews here they would drop to one star. Pay a little bit more and get your goods from a genuine and reliable business - note that I am not going to recommend one, that's because I'm a real reviewer and not simply trolling for business!!! If you try to deal with these people you will regret it.
- Justin
- moreton in Marsh, GB
- 1 Review
Very Poor
Very poor
Ordered a small item 2 weeks ago. not arrived. heard nothing by Email. Sent emails chasing this up. no reply. cant get through on the phone. Will never use again.
stick to amazon!
- Jenny South
- bucks, GB
- 1 Review
Very Poor
I ordered a small item on the 30th Nov 2011,1 x Nikon BS-2 Accessory Shoe Cover (27009) = £5.24 & Charged £4.69 for postage.
I am still waiting for this product!!!
On the 8th of Dec i emailed asking where my item is all i got was,
Hi, the item you ordered is out of stock at the moment and we are unable to send it to you.( No apology for the delay or even when will i get it)!!
I emailed again on the 19th Jan and all i got was,
sorry for delay we are still waiting for stock, please give us a final time till end of the month, I'm still waiting for a response and i have emailed twice since and got no response!!
Absolutely appalling service and will never use them again!
- Steven
- Exeter, GB
- 4 Reviews
Super Service!
Very happy and very satisfied with the product and the service!
I ordered early on 25.01.2012 and I got it 9:30 am on 26.01.2012
with Royal Mail. I will shop again from Microglobe UK. The only
thing is, you have to login in their site to track the progress
of your order. But I did not have any problems with that.
I would not hesitate to recommend this company based in UK!
Super! What can I say? Just the way should be!
- Mark Middleton
- Sunderland, GB
- 1 Review
Suoer quick delivery
Read some reviews about microglobe and was very unsure wether to buy from them. Glad i took no notice and just jumped in and bought my flashgun from them. Said it was instock and it was cheapest on the net by far. Item was received within 2 days of ordering. Great service...Will use again. I think sometimes on review sites you only get reviews from people who have had a bad experience's and not many people write the good ones which is why i have.
- Kevin
- 2 Reviews
Very Poor
I just want to let everyone know who is looking into buying microglobe a few things..
I am not trying to put them down in any way, and go ahead do not take my advice but I feel as though it is only right to give this information out there to the people who are looking into buying items from this store.
I have a Nikon d40x and was looking into buying a Sigma 105mm Macro F 2.8 lens today. I popped into the shop on Galen Place in London feeling as though I would prefer to buy the lens in the shop, meet the owner, just in case I had any problems I could bring the lens back to the shop directly, not have to deal with the whole Nikon Company, even though there brillant just would be easier. After entering the shop you could tell that it was an online selling mostly, boxes everywhere, and it had me thinking a little bit. I then asked for the lens and one man behind the counter, totally oblivious to the seen just nodded and walked away looking for it. It took him 10 minutes till he returned and said that there were none left. Even though he searched the computer database saying there were two available. (You can imagine how many boxes and everything all over the place now right..?) So as I waited checking prices at other stores in London on my trusty iPhone a father and son stumbled into the store. They took out the receipt to there bought binoculars. The man behind the desk, (two men that work there) just looked at the recept and said here let me give you the number to the company. Precisly why I came to the store to buy it! Having seen this I feel a little uneasy to buy a lens, and reluctanly they couldn't find it i stumpled out of the shop and around the corner to a few of the others. After talking to a few other shop owners about why there prices to this same lens were higher by £30-40 He told me the following. (Which is the whole reason to the post).. but please read it will help you make a good choice.
He said this company (Microglobe) had no affiliation with any of the companies they sold produc
- K McK
- 1 Review
good sales, extremely poor aftersales
good sale and prompt delivery of item. however when item became faulty, it took a long time, and many emails and phonecalls to get it sorted out. there was also quite an accusatory attitude from the staff, i did not feel comfortable or reassured when speaking to them. i think microglobe would be good for purchasing items which are not hugely expensive or likely develop a fault, rather than items such as lenses which are a big investment.
i certainly will not be purchasing from microglobe again.
- E Campbell
- Mitcham, GB
- 1 Review
Excellent service
I have never written a review but felt compelled as I almost didn't use this company after reading some reviews but I must say my experience has been truly excellent. I bought a Digital flashgun and could not believe when it arrived within a few days given only the previous day I was notified that it had just been shipped. It was a birthday gift so was over the moon when it arrived in time. Well done and they kept me updated on progress continually. My experience has been brilliant.
- Dave Hale
- 2 Reviews
Excellent service.
After reading the reviews on Microglobe, was a bit nervous with ordering from them. But then again who reviews a company when they've had good service!
Ordered a Tamron 90 macro lens for the cheapest price seen on the internet and it arrived two working days later.
Can't say fairer than that.
- Florin
- 1 Review
verry bad
For two weeks they are not able to despatch my order, even though they have my money (payment in advance). So, microglobe, no, thanks
- Steve
- 2 Reviews
Very poor aftersale service/attitude
See previous post regarding questionable Canon lens, then new problem regarding a warranty repair on my Hota Filter
- Ian Bradford
- 1 Review
Great deal - good service
Looking for a Nissin flashgun Microglobe offered the best price anywhere. Ordered between Christmas and New Year delivery of well packaged item was just two working days later. Good communication too. I would certainly recommend this comapny
- Sean Houlihane
- 8 Reviews
Very vague delivery times
Website still quotes 3-5 days delivery, I have been waiting over 2 months despite being quoted a delivery date after a week.
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