just had a 15 min call to microsoft, problem with office 2007 validation, this cost me money to some indian call centre no real help outside their script. I feel ripped off by mr gates, no easy way to complain or remedy,emails go to auto reply service so nobody reads them. Iv,e had enough of poor service and rip off microtheft, gonna buy from apple from now on . what a choice ! someone needs to put these people out of business let the good guys have a chance
Microsoft really needs to wake up and smell the roses. They provide products that have too many bugs in them that they have to fix, but remember, we have to pay for the product to begin with and then we have to also pay for the fix for the bugs in the products they sell. And for such a leading edge company, why do they continue to lag behind the competition? This company practically invented/created everything we use today in the computing world, so why are they such a sucky company? Customer service is lousy, products never meet expectations. It won't be long before Apple or some Chinese company kicks them to the curb.
It automatically does everything you don't want it to. There is no way of manually choosing to add files to your library or anything you might want to do. Computer says no. Major waste of time trying. You need ID3 Editor
To change track data, WMP won't let you, etc. etc.
It is so nearly the best but only because all the competition is as bad or worse.
I'm a fan of Microsoft, I even own a small bit of stock. I've usually been impressed with its products. The greatest example of this was the Office Live for Small Business product. OLSB provided an easy Website development tool and customer support to assist in developing our Website. And everything was free, including hosting! What a great small business service!
Earlier this year, Microsoft announced the end of OLSB. Instead, small business customers needed to convert to Office 365. The new product has great potential, but the monthly cost was far from free and 2012 budgets had been set months earlier expecting the no cost OLSB service to contine. The new product also required the conversion of our Web site to new software. And the length of time from the notice to cancellation of all OLSB services was less than six months.
I understand that times change and nothing can remain free forever, but Microsoft's treatment of small business customers, and our company in particular, was inexcusable and, for now at least, unforgivable.
Microsoft 365 is a gigantic product with unbelievable capabilities. I looked over the details and couldn't wait to get started. Our company has staff in Africa as well as in the US. Finally, a chance to keep everyone on the same page. But there was a problem: where OLSB was incredibly customer friendly for small businesses with no IT personnel, this time Microsoft provided me with a consultant to help with the changeover. The consultant was incredibly nice and helpful to the extent he could be, but he charged $45 an hour for conversion work. His estimate to convert our site, a very simple site with fewer than 10 total pages, was almost 20 hours! He would have been well worth it, no doubt, but a struggling small business in this economic climate doesn't have that kind of money.
So here I go, working through Microsoft's handy self-conversion documents. Initial setup was easy if one followed the steps very carefully, until I reached the actual Web site. My OLSB website wouldn't convert to the new system. I had to rewrite everything in SharePoint 2010. This is supposed to be an easy to use product for those who lack HTML and CSS skills. I'm certainly one of those, and I found the conversion within the time allowed by Microsoft before my site disappeared, impossible.
After several very frustrating weeks which included the purchase of books and online training, I gave up. I simply didn't have the time to learn SharePoint, and we lacked the funds to have the site converted for us. I decided, very reluctantly, to give up my plans for intercontinental cooperation via Office 365. I decided to move to a new host.
The Microsoft personnel I dealt with in the early stages of canceling were very nice, though no one could actually help me with the process of canceling and moving my domain name. That was always someone else's job. It took four calls to reach the actual tech support person I needed. This associate was not helpful. He spoke to me in terms I didn't understand and he became frustrated when I asked for clarification. Finally, he sent me to the OLSB customer support area. When I got there, I found most of the links had been deactivated. There was no phone number for customer support, and the email support option also led to a "page not found" message.
I finally found a site after stumbling through help sites on the Web and within Microsoft. Once I found the instructions, the cancel and move process was clearly explained and didn't require a lot of thought or effort. If only someone had taken time to give me directions to the OLSB cancellation site on my very first call!
I read another frustrated small business owner's comments on another web site. The owner, whose experience with Microsoft sounded very similar to mine, complained that Microsoft made it very easy to sign up with them, but almost impossible to leave!
I'm extremely disappointed in Microsoft. Although always overpriced and less than attentive to the huge variety of needs of small businesses, I've never experienced this kind of uncaring from this company. Obviously, I won't be using Office 365. I hope to lessen our dependence on Microsoft wherever possible. And I'm looking very hard at my stock portfolio. Customer service is important to me, and I'm also not sure I want to own part of a company that has totally lost touch with a key part of its future market.
They have us addicted to the PC because the hardware is cheap.
But, in the long run you'd be far better off starting with an Apple.
Once you learn one way to do things, you just HATE to have to learn another way to do the same thing. That is the ONLY reason that Microsoft still exists. We got hooked on cheap hardware and Microsoft came bundled. We learned how to use them and hate to start all over again. But, I'd rather kick this addiction than cigarettes and drugs.
I hate being manipulated by greedy bastards that sell crap.
Contacted Microsoft Support Denmark regarding installation problems and dualboot. However, because my dualboot is 2 installations on 2 hard disk drives, they refuse to help. Had the 2 installation been on same hard disk drive, they would have helped.
Did you really think that attitude and treatment would sit well with a paying customer??? You just lost a customer...
I feel the company has become so large in staff numbers that they have lost the plot and now concentrate more on marketing than the product to gain revenue at the expense of the end user. It is the Tail wagging the dog syndrome. They did not appear to learn from their Vista experience and still use their customers as quality control. Windows 7 certainly has mainy failings that should have been sorted prior to release. Windows 8 looks quite infantile and designed by inhouse moronic gamers who know little else in this world relating to industry and business.
There has been massive progress in the computer hardware industry,
Wake up Microsoft you are not in the fashion industry
saves my life almost everyday... assignment would kill me if you didn't exist.. whats more the new version keep getting more and more interesting... thanks for creating mac version as well.. i was having hard time with iWork... microsoft made my life easier
Microsoft are the leaders when it comes to software in my opinion but they rarely listen to their customers on what they would like to see or need in a program upgrade.
They are a very American company in the way they run and this does not always fit well with how businesses should be in the United Kingdom. They like to have their own piece of everything and if someone does something better then they just try and kill off competition with buying companies out or buying exclusive content/hardware for themselves.
Customer support is not very good at all either, usually stuck on the phone with an indian call centre for hours when it should have been done it 10 to 15 minutes.
Gavin found this review useful
Creates terrible products!
Windows: Pft, what were you thinking?
XBox: Just plain terrible
Windows Phone: What are you trying to do? Copy Google or Apple?
My XBox broke 4 times, and I've needed 3 PCs in the past year. So happy I got a Mac and PS3.
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