Washing machine broken down after 4 years 10 months, Service technician due to call on Saturday 14/12/13. Hope he is better than the customer service desk.
Service guy was excellent, changed the motor in 45 minutes.
This was rectified awhile ago and as I have just signed up to Trustpilot I definitely thought they deserve a review. My vacuum motor broke and it was out of warrantee. I called them they were so nice and helpful, they took it away replaced the motor and also gave me a red travel bag which is really handy for storing it and also replaced the main vacuum attachment and brush head all free of charge. I am sticking with Miele and have now convinced my mum and mother in law that they should upgrade to them to.
Pleased is not the word
A real pleasure to do business with and frankly nothing is too much trouble for them; not only is the product 5 Star, but so is the customer support and service at every level. Their delivery company was also most impressive and kept their word on delivery times perfectly.
Frankly speaking I would not go anywhere else for 'white goods'; Miele is way out in front and the dedication of the staff at the London Showroom is genuinely impressive.
Seven years ago I bought a Hoover. The worst piece of equipment I have ever purchased but paid a lot for it so had to make do. I cringed every time I had to vacuum and always ended up kicking the damn thing and being in a bad mood as well as exhausted from heaving the thing around. Eventually I bit the bullet and bought a new vacuum from Miele, again just about the most expensive one out there ( as the hoover had been) but what a difference. It is a joy to hoover, practically pulls itself along, and has an amazing ball joint type system which makes it so easy to steer. I also bought a ten year parts and labour warranty with Miele for £30 which also includes covering the call out fees. Iwould certainly look at Miele products again before anything else. Anyone want a redundant and useless Hoover cat & dog?!
I have a 7 yr old Miele vacuum and a 5 year old Miele washing machine. Although they were in the higher price range of available products, both are still working as well as the day they were purchased. The products are well designed and exceptionally well built, backed up with a brilliant guarantee, 10 years on the washing machine. I would definitely recommend their products and you definitely get what you pay for, and some. The website is professional and gives you a great choice of ideas. I have not bought from this website but have used it to look for what I want before buying from a local supplier or other online UK based site.
Reddy found this review useful
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