Reply from Milanoo
[REPLY]
- Reviews (201)
- CarminaS
- 1 Review
Milanoo is wonderful!
I ordered from Milanoo for the first time and I'm very happy I did! I ordered a wig, dress, and shoes. The outfit is sooo adorable that I didn't want to take it off. The wig is very soft and comfortable. It feels like real human hair. The dress was too cute! The dress material is very soft and comfortable. Besides from a few loose strands of thread (which is no problem at all) the dress is lovely. The shoes I ordered to match the dress are perfect. Only under close inspection I did notice a tiny bit of the paint was peeling. I'm thinking my pet might have done that or it was damaged a bit during shipping. I do not blame Milanoo for it. Besides, it is not noticeable unless you inspect it closely. Overall I am 100% satisfied with my purchase and I plan on buying from Milanoo again very soon.
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- Mirian Jimenez Merino
- Villada, US
- 1 Review
adoro milanoo
he descubierto la pagina de milanoo y tiene de todo a precios bastante asequibles.todo tipo de vestidos de todos los colores y tallas.es muy interesante.
- shahed
- 1 Review
GOOD BETTER BEST ONLINE STORE
All of us might have heard about milanoo. It is online store .anyone can shop from here. 8 month ago , i visited this site and ordered a dress for my sister. The order was delivered just 3week 2 days of order. Really the dress was suitable for my sister. so i made my sister happy with milanoo's product.
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- Emma Lin
- Chengdu, US
- 1 Review
Good site~
I like the staff displayed out there and the services is really nice~Also the shipping is fast~
- Katie
- 1 Review
Good service, good website, good products.
I was really impressed by the service offered from this website. I ordered a few products from here. Namely bridesmaid dresses and accessories.
All the products were clearly labelled and the descriptions were accurate. Prices again were clear. I ordered when they were running a no shipping costs promotion, so there were no hidden fees.
The service was pretty fast considering it was international delivery. I was actually expecting it to take a lot longer than it did.
When my products did arrive, I was again, really impressed. I was a little nervous that I would have to return the bridesmaids dresses if the fit on them was not correct. However, I was relieved to find that they fitted perfectly. The sizes were clearly a standardized size for the industry as opposed to other sites that make up their own sizes. The quality of the products was really good. You can tell that a lot of care and attention went in to making them.
I would definitely use this website again, not just for formal attire, but they offer a fashion section too. A perfect all-rounder.
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- Andrea Marinucci
- Naples, IT
- 1 Review
Milanoo is awesome and their price is very good
I have done 3 orders from Milanoo (mainly anime related stuff, dakimakura and anime figures) the price is awesome and also the shipment is not so expensive. It normally takes 15 days (from the payment) to get it at my home.
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- 岡田朝子
- 1 Review
すごく気に入ります！
この間、サンダルを購入いたしました。すごく気に入ります！値段もリーズナブルで高さ、履き心地も最高でした。そして、 スタッフの王さんが親切に対応してくれました。ありがとうございます。
オーダーＩＤ: jp_mi_130522194411_547
- CK Spidey
- 1 Review
Best costume ever, especially for the money.
I ordered a black Spider-Man suit, and I had several questions after ordering. All questions were answered within the next day. The order was processed and shipped quickly. It arrived in great condition, and I found more features on it than I thought. It is a high-quality fabric with solid construction. I am so excited to wear it for years to come! Thank you!!
- patti shoes
- 1 Review
Excepcional atención al cliente, precios super competitivos
Después de que una amiga me enseñara unos zapatos que compró en esta web, le eché un vistazo a la web, y sinceramente tienen una gran variedad de productos a precios muy competitivos. Pregunté a mi amiga sobre el pago y envió de la mercancía y me comentó que ya había hecho 3 pedidos y nunca tuvo ningún problema, solo uno se le retraso una semana. Yo acabo de pedir unos zapatos impresionantes por 42,83 € después de haber recibido un genial trato en atención al cliente, donde respondieron a todas mis dudas. Estoy deseando contaros mi propia experiencia con esta tienda, cuando reciba los zapatos haré una nueva review, pero todo parece prometer que será todo perfecto.
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- De-de Formenton
- Villar Perosa, US
- 1 Review
sito fantastico
tanti prodotti ad un prezzo bassissimo... il materiale degli abiti e le cuciture sono perfetti... il pacco arriva in poco tempo anche con la spedizione economica... e non e vero che si paga la dogana...
- waffles214
- 1 Review
- Pattisantamaria
- 1 Review
Amazing
I love Milanoo.com because they have a lot of trendy and cool cothes! i love the shoes too! I love this online shop web! and their shoes are my favs! and super cheap
I bought one of their shoes! are so comfy and super trendy! I love wear its!
- Sanela
- zürich, CH
- 1 Review
zufriedenheit ist gross
Hammer...!!!
Bin sehr zufrieden.
Kleid passte perfekt. Und bin überglücklich :-)
Die lieferdauer ging lang.
Und leider hat es auf meinem kleid einen schwarzen punkt den ich mit mühe entfernen muss und viele dunkle fäden die ich rausziehen darf.
Aber danke milanoo :-)
Reply from www.milanoo.com
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- Denise Gervais
- New York, US
- 1 Review
Nice gowns but sizing chart totally off
I ordered a beautiful navy gown 2 sizes larger than the Milanoo size chart said with plans of having it altered and it was way too small. Had to return the gown for a refund. So disappointed!!!!:((( Please use USA sizes when selling to us. We are much bigger on top than Asian women. But the gown was beautiful.
Reply from www.milanoo.com
Thanks for sharing your experience with us here. We will take your suggestions into improvements, and if you have any problems regarding returning process, please feel free to contact us by all means. Your greatly understanding is appreciated!
With best regards.
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- Cuddly BabyShop
- Yogyakarta, US
- 1 Review
cute shoes from Milanoo
My new pair of wedges from Milanoo is very cute. I love the perforated lace detail and surprisingly very light hence comfy to walk in! The only thing that a bit turned me off is the stitching isn't as good as I imagined. And the process for shipping took a bit longer as usual, the shipping was very fast with EMS, tough. Would definitely recommend Milanoo to everyone since it's not my first time and I always feel happy with what I received :)
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- Waqar Sam
- Rochester, NY, US
- 1 Review
THE BEST !!!
One of the best parts of getting married, besides my wife and the wedding itself. I ordered Special White Single Breasted Button Worsted Groom Wedding Tuxedos and some Wedding Jewelery for my wife. They have a great collection of beautiful designer dresses. Their price is reasonable so you don't need to worry about it and as a bonus you can get 10 to 20% off sometime for buying product. A definite place to check out if you are looking for THE WEDDING dress :),
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- Linda Mills
- Los Angeles, US
- 1 Review
Awesome company to buy at a mouse click
Hunting for leather backpack at a tremendous low price and found it on Milanoo. Happy with buying such a great product a very low cost. Very wide range of collection to choose from. You think of and you will get it right here at one click. If you will compare the prices then I feel this is a really cheap bargain which you can find anywhere else. I will recommend everyone to give a try by buying one of the product and bet you will really like the product and even the customer support who are really willing to help with any of he shipment issues.
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- Jayden Samuelson
- Henderson, US
- 1 Review
Great online portal to shop from.
Bought a lovely house and had a small fight with my parents. This is where they are required when you buy a new house. I was very tensed as there where no proper lighting at my place. Some of my friends suggested that I should buy from Milanoo where I will get attractive and unique lighting at a considerably low price. They were right as when I browsed the products I found that the cost is really less as compared to the high street malls and stores. Five stars for Milanoo for selling good quality lighting products at a very considerable low price.
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- Kat Bykova
- Vancouver, US
- 1 Review
Pretty Decent
en_mi_130418140616_122 order number )
The quality was pretty good considering it is not a well known brand. The shoes I got were very cheap and they were a decent quality, almost the same quality as shoes from Forever 21. I loved that they were cheap and also matched my size exactly. I would prefer a belt rather than a hook to do them up. The customer service was very fast, I got replies within 2 hours. The shipping was fast, but it is pretty pricey.
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- Jocelyn Irene Ricker
- Santa Barbara, US
- 1 Review
Not willing to make exchanges or refunds
I recently bought an outfit from Milanoo.com using their size chart for reference. When I received the outfit, you could tell just by looking at it that it was too small. I contacted Milanoo to see if I could get an exchange or a refund and I told them that I wouldn't mind paying for shipping as long as I received the right size. Milanoo rejected my request because they don't have any more sizes in their warehouse and they would not send a refund but a coupon for $5 off my purchase of the new sized outfit. So they don't have any in stock, but if I want to buy that same exact outfit in a medium, they will give me $5 off? How can I if there aren't any in the warehouse? Besides that, the other outfit I ordered in the small is way too big for me and is transparent. That wasn't listed on the description.
Doing business with a company that doesn't use standard American consumer practices is always a bad idea. They aren't worth it. Even with their cheap prices.
Reply from www.milanoo.com
Sorry for the inconvenience that has been brought to you. If you made the request of returning within 7 days since you received the item, and the items don't belong to Tailor made items, Clearance products or Intimates(Swimsuits,Bustiers& Corsets,Leggings Socks & Tights, Lingerie.ect), we then will provide you the returning information. So please feel free to contact us or offer us the order numbers if you have any inquiries about the item or quality issues by email, phone or live chat. And our customer service representative will help you within 24 hours. Your greatly understanding is appreciated!
With best regards.
- Tawnie
- 1 Review
Love Milanoo
Milanoo is the best.. I have ordered from them several times and they always exceeds expectations. The store is full of awesome clothes, shoes and accessories.. I never get bored of just looking around, and I always find something I can't live without. And everything I've gotten has been nicer than expected. Will continue to order from them for all my clothing needs, they are the best!
- Missy Tyrin
- 1 Review
Great first impression
I just received my first order from Milanoo and am ecstatic! I ordered a dress and matching shoes for a reception and they are even nicer than I'd hoped. Beautiful dress, shoes are perfect.. Can't wait to show them off! Great store, will definitely order from them again!
- Amy
- 1 Review
Beyond expectations
Milanoo is awesome! I had been looking around everywhere for the perfect outfit for an engagement party when I finally came across their store. I found the perfect dress, and was even able to find matching shoes and purse to complete the outfit. They arrived so quickly, and I was even happier when I saw the outfit in person. The dress was even more beautiful in person and the shoes and purse matched perfectly. They also had great customer service, I was worried they wouldn't arrive on time for the party but they were so polite and assured me there was nothing to worry about. This is truly the best company with the best products and prices!
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- Thalia Baez
- Long Beach, US
- 1 Review
Great Service!!
My package arrived on time and was great quality. I was worried about the sizing, but it fit great.
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- Brittany McLean
- Montrose, US
- 1 Review
Wonderful service!!
This company is awesome they had the item in before it said and it was awesome. I will be telling everyone I know about this site.
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- Stephanie Sorel
- Sin-le-Noble, US
- 1 Review
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- ZapeyTirsa Hernandez Garcia
- Villa De La Orotava, US
- 1 Review
Perfecto
esta tienda es una pasada tiene cosas tan bonitas y tanta variedad que no sabes que coger, te tratan muy bien y los precios son muy buenos, la recomiendaria sin ninguna duda
- Jenn
- 1 Review
My favorite!
Milanoo is the best online store for high quality inexpensive clothing and accessories. I am getting ready for summer and realized I needed a new swim suit.. decided to check Milanoo and of course they had the best selection I could find.. so many cute suits and very reasonable prices, especially compared to other places. They had so many cute ones it was so hard to choose! But I finally picked one out and it arrived in less than a week and I love it! Fits perfect and looks great.. Summer's coming and thanks to Milanoo I can always keep my wardrobe updated without breaking the bank!
- Molly
- 3 Reviews
The best!
I absolutely love Milanoo! I am a frequent customer, they first won my heart a while back when I made my first order for a purse. It looked adorable in the picture, and for the price, I was willing to take the chance. I was so pleasantly surprised all around.. It arrived so fast and was even cuter in person! I am still using that purse, it is such good quality, and have made so many other orders since then.. shoes.. dresses.. tops.. bikinis.. I have yet to be disappointed. What a great place to shop online, the best!
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- Annika Victoria
- Shibuya, US
- 1 Review
Beautiful lolita wigs from Milanoo
I ordered a grape wig from Milanoo. It is one of the best wigs I have ever gotten, and it was only $25! It is very soft, and easy to brush, as well as being really, really thick so that it looks quite realistic.
A sign of a good wig is when people you haven't seen in years come up to you and say "Wow. I love your hair - it's so different now!" And that's what happened when I wore this one out the other night!
Shipping was also reasonably quick. Highly recommended.
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- Elizabeth Sweet
- Coldspring, US
- 1 Review
Fashion for less. - Shadow Lovely Cosplay
My Order Number: en_mi_130427023913_597
I have used this company many times in the past and they are very prompt and tailor to my needs. Would recommend for new cosplayers! Shipping is prompt and the goods and services provided are worth the money spent! I have never been scammed by this site and they are always quick to work with me. The customer service is very helpful and they are willing to work with people of every age range.
I have gotten wigs, dresses, and costumes from this site, and they are always a decent quality and last a long time for a good price.
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- Sadee Butt
- London, US
- 1 Review
Good
I cam across milanoo through google and amazed to see the mind blowing range of beautiful outfits, hand bags, jewellery and fashion accessries. The thing i like about milanoo was the wonderful prize range of home decor products. it made me fall in love with milanoo they have a best customer service i would love to shop from here! Remember! my friend ordered from milanoo and had a wonderful experience with them i m looking forward to ordered from them
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- 美雪桜田
- Shinjuku-ku, US
- 1 Review
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- Kira Garcia
- 1 Review
Horrible customer service, like talking to a robot, and the company itself is apparently a scam.
I must admit, I was excited at first to find the dress of my dreams for prom, a month ahead of time. I placed my order and waited in anticipation for the gown to show up. However a whole month and two weeks have passed and no gown. I ended up spending another small fortune to buy another dress that was gorgeous but not the look I was going for. Four days from my prom they eve told me that a message from the manufacturer said it would take 3-5 days to finish making. Its been two weeks since then and still no change in status even though its way past the estimated date of arrival. I've messaged Milanoo at least thirty times as the weeks go by and now I'm contemplating that its just fraud. They haven't kept their word so far and now I'm just wondering if their was never any dress to begin with. One down fall of Milanoo's is that they are not i direct communication with their manufacturers. They should be, all good companies known that to run successfully you need to be able to have contact with whatever companies are involved with yours. Then they tell me I can be refunded, that's another fault of theirs because they will ultimately loose more clients than they make especially by word of mouth. They should keep their promises and put the fire under the bums of the manufacturer. I can definitely say I will never shop here again, and I will warn all my friends never to shop here on the chance that they too will go through the same problem.
Reply from www.milanoo.com
We would like to express our apology for any inconveniences we have caused you.
It's our fault for did not meet the initial arrival time of your order ,and we wish to take full responsibility of your loss as full-refund you.More optimized customer service policy will be figured out to solve this kind of cases more effectively.Your kind suggestion means a lot to us ,we're truly appreciated for your support.
In addition,we'll pay more attention to our factory to make sure the dresses could be tailor in a timely manner .
Thanks a lot for your understanding!Wish a nice day!”
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- Akanksha Chawla
- Noida, US
- 1 Review
Perfect shopping Experience
I ordered Black lace pumps from Milanoo. The package reached me within 2 days. (I live in India).The quality is brilliant and so is the comfort level. Trust me when I say that I'm not comfortable in high-heels but this particular pair, changed my perception. I can RUN in these heels! *I'm not kidding*
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- Andrea Csüri
- Miskolc, US
- 1 Review
Great dress, fast shipping
I ordered a dress, and I'm very happy with it. It fits true to size, and shipping was really fast. Great site!
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- Rasa Virvičiūtė
- Vilnius, US
- 1 Review
Best
I got the famous kitty wedges and cute T-shirt from Milanoo. They are both so cute!! The quality is impressive.. And I am happy that the shipping is so fast!! Definitely recommend to shop there! The store is great, and they have loads of cute stuff!!
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- Michèle Malebranche
- 1 Review
Great!!!
Milanoo services is wonderful! they serve me very carefully and impeccably, even if I have obstacles they understand me and with great patience by offering me aids and solutions, perpetually organized and politely, What to say more! I am more than satisfied! thank you very much Milanoo!!!
- John Doever
- 1 Review
VERY BAD EXPERIENCE
WORST OF THE WORST. PERIOD. My story: http://goo.gl/kIIN0 -- Company is located in China. I ordered 6 pairs of shoes. It took 60 days (really) from order to items to arrive. The problems with the shoes were many: the leather smelled weird and heavy, soles of the foot were wrinkled, there were glue spots on the sole, color was not as pictured in their web site; especially the "luxury" gold colored shoes appeared brighter in pictures, but were much darker and not appealing in real.
The shipping costs from China were very high, about ~20% of the total price. The customer service couldn't really offer real, practical help to solve issues in time. When asked, the Live Chat operators said they didn't have direct phone numbers available to them to call at Milanoo internal departments to get things moving. All the Live Chat people seem to do is to forward emails to "Departments which are responsible for xxx and yyy". Very bureaucratic. If you don't respond to Milanoo's emails every 6 days, you receive a message saying that the case will be closed in 24h unless a new contact is made.
If you happen to have the stamina to ask for a RMA, to take pictures (they seem to expect it), write a 10 pages PDF document with all the defects described, package and ship all back to them...good luck. Expect very hard times to take your return case treated in due time. Their Live Chat person even told that processing time for a RMA might take 1-3 months. Read that sentence again.
My case took 3 months from order to RMA and refund. Without a help of a native chinese friend to press the case I believe I wouldn't have got *any* chance of getting my money back.
[About Milanoo's reponse]
"After a full conduction (...) allow me explain that the long processing time of your order is caused by the spring festival". The Chinese New Year, also known as the Spring Festival, lasts actually for almost half, not full, of a month. The exact days are different in every year according to the Chinese lunar calendar. The 2013 Year of Snake the festival times were around February 3-24. The *24th* day is the fifteenth day of the lunar New Year (also referred to Lantern Festival) and it *ends* the Spring Festival activities and *all* *things* *are* *back* *to* *normal* *after* *that* *day*. I placed my order 2013-02-10 (during Spring festival; festival ended 2013-02-24) but only 2013-03-20 was the package dispatched from China; a month *after* the end of the Spring festival. Likewise, after the return, I battled for 2 weeks trying to get a clear answer when the refund will be issued. Dates were never given. It was always a vague "in few days" or "soon". Without direct phone calls by a Chinese friend to Milanoo I feel the contacts would have just worn you down with lot of empty promises and empty pocket.
Reply from www.milanoo.com
First of all, please accept my sincerest sorry for the troubles we have caused you.
After a full conduction of the issue ,please kindly allow me explain that the long processing time of your order is caused by the spring festival the whole Feb.It took longer time than usual for us to process it .So regret for the inconveniences we have caused you .
For your refund request ,we have met your expectations .Please have a check of your account to know more about the details.Please kindly count on us we did communicate with Paypal a lot of times to make the refund process runs smoothly.
Your kind suggestion about our shipping means a lot of us ,we'll pay more attention to the inspect to satisfy more and more customers.
Greatly thanks and best regards for you !
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- Carlita Sensico
- 1 Review
Awesome store!!
Great service! I like how easy the site is to use. I've ordered a few cosplay outfits here. I know from experience that ordering cosplay from some makers is not always the best, however Milanoo is the best thus far that I've come across. All the cosplay outfits were perfect and looked just like the pictures. The prices are extremely reasonable as well as shipping. I will for sure be using them in the future.
