Miller Metcalfe Surveyors reviews

Miller Metcalfe Surveyors reviews

Excellent
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Efficient company

I searched for a good price surveyor for my mother as she did not require a mortgage. Found Miller Metcalfe through a search engine. They were so competitive in fact costing a third of the cost of other quotes I received. We were told a homebuyers report would suffice and this us what we agreed to. The survey was completed a week later and within a few days we received the report. It was very detailed and the surveyor who conducted it was very thorough. Highly recommended.
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Review by confirmed purchaser

Great price, great service.

Received many phone calls and emails offering surveying services. When Miller Metcalfe contacted us initially by phone there was no hard sell and the information given was relevant. Their price was very competitive. The service we received from day one was brilliant. We were kept informed regularly as to how things were progressing. I would not hesitate to recommend Miller Metcalfe. If I need a survey ever done in the future I will definitely use them.
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Review by confirmed purchaser

Excellent All Round

From start to finish I found dealing with Miller Metcalfe excellent. I found them through an online search and was very pleased at how reasonably-priced they were. Having not needed a building survey before I was cautious about their low price but decided to give them a go.

They were incredibly efficient, with my estate agent phoning me within half an hour of booking the survey with Miller Metcalfe informing me that the survey had been booked for a couple of days later.

I received a call from the surveyor on the day of the survey informing me that the survey had taken place and everything was positive with the property. In the couple of days after, awaiting the written report, Miller Metcalfe contacted me explaining there had been a slight technical issue and my report would be delayed by a day or so. They were genuinely apologetic and great at keeping me updated so it wasn't a problem and I appreciated them being so on top of things, even when the issue wasn't their fault. The survey arrived and was both thorough and well-written.

All-in-all a fantastic service and for an exceptionable price. Highly recommended.
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Review by confirmed purchaser

Prompt response and comprehensive report

The survey report was comprehensive and enable me to make an informed decision regarding the property purchase. I recommend requesting the photographs as an additional item. Overall good value for money.
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Brilliant Service

Would recommend to anyone. I was more than happy with this company. Great service & a great price,
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Review by confirmed purchaser

Smart,thorough and excellent value for money

The process was quick and easily understood. Report was thorough and covered what we wanted. The surveyor took time to explain the process and involved us in the feedback on the day of the survey. Overall very pleased with the whole process.
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Excellent professional service

Had a survey carried out by Miller Metcalf. It was by far the best price quoted from a range of surveyors. The report I received was excellent covering all the points that I had concerns over and giving recommendations as to what actions to take.
I asked the surveyor to call me back to discuss a couple of issues. He tried to contact me a couple of times to get in touch and eventually he was able to answer my questions which put me at ease.
Don't pay anymore than what Miller Metcalf quote. I certainly wouldn't think of using anyone else.
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Review by confirmed purchaser

Quick response, good report, great customer service.

Very surprised to have the surveyor call and talk me through the report. Excellent service.
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Review by confirmed purchaser

Quick efficient service with comprehensive report.

Right from the outset communication was excellent. The report was extensive and represented good value for money.
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Review by confirmed purchaser

easy to deal with, no issues

Hassle free , trouble free experience
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Review by confirmed purchaser

Excellent Service

I requested quotes, late evening, via reallymoving.com Miller Metcalfe were the only firm to follow up their quote with a telephone call the following morning, to check our requirements. Survey was carried out promptly and we were provided with a verbal summary the same day. Full report was received ahead of schedule.

Great service thank you.
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Review by confirmed purchaser

very reasonable

Happy the way my request was dealt with, and able to speak to surveyor who addressed my querries
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Review by confirmed purchaser

Quick, speedy & efficient!

The service I received was professional, quick and speedy and I wouldn't hesitate recommending this company!
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Review by confirmed purchaser

Very helpful

They were great really helpful and friendly,would recommend them to anyone.
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Thank You Miller Metcalfe

Excellent Service. A very helpful and professional team. The Surveyor, Mark Shephard, was extremely helpful in advising me with a couple of queries that I had. As mentioned elsewhere this was a very reasonably priced survey. I can thoroughly recommend Miller Metcalfe.
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Review by confirmed purchaser

Good service provided and one of the lower quotes.

Very happy with the service, no fuss involved the survey was made at the agreed date and the report was produced on time. Would definitely use Miller Metcalfe again they were very competitive on cost but the report was professionally presented.
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Untrustworthy, unhelpful and held up our purchase

Booked the survey online using the quote system. Maximum number of bedrooms I could put was 5+ (house had seven). Got the quote which I thought was cheap but reading the reviews I was happy that the service would be good. Someone then called me and told me it would be an extra £280 as I had not filled the details in correctly when all I did was fill out their online form as accurately as possible. The fact it didn’t account for a larger than average house isn’t my fault. So ok it still seemed an ok price so decided to just pay the extra. The survey then got carried out and we were happy with the report we received which did take a bit longer than suggested to come through, but it gave us confidence that everything had been considered. However our solicitor asked us for a copy due to a few questions she had regarding the property and upon contacting Miller Metcalfe after 7 days they did not respond other than to say they had received the details. I just found out from the solicitor that they eventually refused to answer any questions regarding the report which seems a bit out of order seeing as though they were the people that created the report. This overall delayed our purchase for at least 2 weeks which eventually took almost 3 months with no chain involved. Would I use Miller Metcalf again? I don’t think so, in my opinion you get what you pay for and you may be better getting a local surveyor that isn’t overworked.
millermetcalfesurveyors.co.uk

Reply from millermetcalfesurveyors.co.uk

Thank you for your feedback.
We will respond to your comments as follows:
You are correct that our website only allows you to input up to 5 bedrooms. This issue has now been raised with out IT department so a more accurate description of larger houses can be input. We would like to thank you for pointing this out as it will allow us to improve our service.
With regards to the questions your solicitor asked. We received an email from you regarding whether any statements your solicitor had sent would affect the valuation of the property. As we advised you, our surveyor carried out a Building Survey and not a valuation so we would not be able to make comment in this regard. Following further emails, we requested your solicitor contacts us directly so we could find out exactly what information they required. We then engaged in email correspondence with your solicitors and once we established what questions they needed answering, we responded in full. I am therefore unsure why you did not know we had responded. Perhaps your solicitor did not communicate this to you. We are sorry if the delay in getting the correct information to your solicitor delayed your completion, but I am sure you can appreciate that until we received the correct information we could not formulate a correct response. However, we are pleased that you were happy with the report and that it gave you the confidence to proceed with your purchase.
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Review by confirmed purchaser

My review

I was very happy with your surveyor and his report.
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Review by confirmed purchaser

i am very happy with your job, just perfekt, exselent quality and it good time, cheap olso, will recomend to friends.

I am so glad I find your company , good in price, fast in time, friendly and very professional job!

millermetcalfesurveyors.co.uk Details

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