Miller Metcalfe Surveyors reviews

Miller Metcalfe Surveyors reviews

Excellent
9.1
from 0 - 10
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Review by confirmed purchaser

The surveyor went out of his way to help.

We chose Miller Metcalfes surveyor as he surveyed our house for our buyer and was very thorough so we felt he would work well for us. His report was prompt and covered the problems we saw. He also took time to talk to us about a very odd damp problem which had no apparent cause. We took specialist reports as recommended and found a very expensive problem which had been miss diagnosed by a surveyor for a previous buyer. Unfortunately the seller would not listen so we did not proceed. We will use Mark again when we survey a new purchase.
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Review by confirmed purchaser

MONEY WELL SPENT

I was exceptionally pleased with the Survyeor's Report, every room was reported on with attention to fine details. Very well worded and the photographs were very clear and any faults were photographed. The Surveyor's view on what was graded 3,2,1 was very helpful. I would not hesitate to recommend Miller Metcalfe Surveyors and I would use the Company again if I move again. Many thanks
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Fabulous service. Above and Beyond what was expected

Very thorough and i would positively recommend this company to anyone
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Review by confirmed purchaser

Excellent service, great in depth Home Buyers report and verbal feedback from surveyor.

Thank you for saving us a lot of money and time on a house that turned out to have many problems. Will come back again when we find another property.
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Review by confirmed purchaser

prompt effecient and thorough

I would recommend them to anyone.they were so quick and very reasonable
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Review by confirmed purchaser

money well spent

The report was very detailed and I have carried out some of their suggestion before going ahead with the sale and have saved myself a bit off money . And I also know what work needs doing after my purchase is completed. So no unexpected hidden costs.
You get to find out what your really letting yourself in for.
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Review by confirmed purchaser

Superb service

Easy to book, quick to carry out the survey, and our particular surveyor was more than helpful particularly when I phoned him a few times to discuss various concerns I had regarding the property following his initial discussion with me regarding his findings. I would certainly use again.
millermetcalfesurveyors.co.uk

Reply from millermetcalfesurveyors.co.uk

Dear Ms Kaye, Thank you for your review. Our IT company had been working on our systems and did not reboot the connection to the attachments. Therefore a number of reports did get emailed without an attachment on it. This was rectified once the issue was brought to light, and we apologise for any inconvenience this had caused. We are pleased however that you are happy with the report and service you have received.
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Review by confirmed purchaser

Professional and efficient service

An excellent service from start to finish. From placing the initial order to speaking with the surveyor and receiving the final report. Can't fault anything and good value for money compared with other quotes I received.
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super quick and efficient !

from requesting initial info about a survey to the surveyor going out and then receiving the full report took just a week ! very impressed with the speed and efficiency -everything has been carried out in the utmost professional way and would wholeheartedly recommend the company
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Review by confirmed purchaser

did the job in a quick proffesional manner

Did the job in a quick proffesional manner would reccomend
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Review by confirmed purchaser

Could have done better!!

We were satisfied with the first Survey carried out by Miller Metcalfe on a property which unfortunately did not proceed to completion. However we were very disappointed with the subsequent Survey carried out on a different property. We commented by email on several points which bore no relation to the property that was surveyed. We received an emailed reply showing our amendments. After moving into the property we have discovered several problems which should have been noted by the Surveyor.
millermetcalfesurveyors.co.uk

Reply from millermetcalfesurveyors.co.uk

Dear Mr Caffell

Thank you for your feedback. As discussed previously once these issues were brought to light, we arranged for an amended report. The surveyor who completed the report was going through some personal problems we were unaware of. Following discussions with him we decided it was best for him to leave Miller Metcalfe. He has previously had a very good record with ourselves however customer service is paramount and we do not tolerate poor reporting. We are sorry about the issues you experienced as you were satisfied with your first dealings with Miller Metcalfe. However we do take every effort to resolve any problems promptly. We have not had any further contact from you regarding any further issues since moving into the property so we have not had the chance to rectify this.
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Excellent service and well formed advice - invaluable to us

We have recently used Miller Metcalfe for 2 surveys on properties that we are looking to purchase.

The first time around Miller Metcalfe were appointed by our mortgage provider without us knowing who they were, or that they specifically would be used. The house purchase fell through as a result of the survey finding that the property did not have planning permission or meet building regulations for an extension. The surveyor - Mark Shepherd - called me in person to explain his findings before either the survey report or the valuation report had been submitted, meaning that this bad news could be explained, digested and understood, rather than hitting us unexpectedly. This was enormously appreciated by us, and made the disappointment of losing the house purchase much easier to bear.

As a result of the positive dealings with Miller Metcalfe the first time around, we appointed them directly a few weeks later to undertake a full building survey on another property (purchase still going through at present) and found the admin team (who we had not dealt with last time) pleasant and helpful to deal with.

By request, the same surveyor completed the survey for us, and has today submitted his report to me, having called to explain in advance earlier in the week. Thankfully this time there are no major issues and fingers crossed the purchase will now proceed without problem.

While we were overly cautious going for the full building survey, when a lower home buyers report would probably have sufficed, we are grateful for the service and detail that we have received. There is no doubt that we have received value for money, and I would have no hesitation at all in recommending this company to friends and family.
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Review by confirmed purchaser

Brilliant Service - Would Definitely Recommend

Quick turnaround and detailed building survey provided.
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Review by confirmed purchaser

eventually good but took a while to get the survey after i'd handed over my money

the report itself was very thorough however it took nearly two weeks to get the survey done after i had been told prior to payment it would be done within the week, after payment it was then delayed to take place a week afterwards
millermetcalfesurveyors.co.uk

Reply from millermetcalfesurveyors.co.uk

Dear Ms Collinge, Thank you for your feedback. I have investigated this incident and can comment as follows.

Miller Metcalfe did have the available slots to arrange for the survey to be completed within the week, however we had problems with the selling agents in gaining access. It took a long while for them to respond to our request to access the property despite numerous chase ups from ourselves. This meant that the earlier slots were lost to other bookings. We did advise you of this and kept you informed of the situation.

Unfortunately in circumstances like this we can only inspect once access is arranged. We did however arrange for the report to be issued to you two days early to avoid any further delays.
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Review by confirmed purchaser

FANTASTIC!!!!!

ABSOLUTELY FANTASTIC SERVICE!!

We phoned Miller Metcalfe around the Christmas period to arrange a structural survey on a house we are potentially buying. We did not have to wait long for the survey date and it was soon booked. I had a few concerns about the house we are buying and told Miller Metcalfe these concerns, they told me to send an email to the surveyor.

To my surprise the surveyor phoned me a day before she was going to the house to ask me my concerns. Once the survey was done, I also got a phone call on the day explaining about the house concerns.

The report was SPOT ON, had loads of silly things we did not notice and I mean, we have made quite a few viewings of the house. Report was very professional and we also paid for photos too. Photos are very clear and give you a better insight to the property.

I would highly recommend this company to anyone and I will be in the near future.

Thank you Miller Metcalfe.
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Review by confirmed purchaser

Fast, quality service at a very good price

The survey was arranged and carried out very promptly. The report was thorough and gave us all the information that we needed.
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Review by confirmed purchaser

Responsible service

Quick and responsible service with detailed report.
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Review by confirmed purchaser

Quick and efficient

A quick efficient response to my request of a home buyers report which came through in the agreed time. Very easy to use and easy to understand report.
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Comprehensive and Timely Service

I must admit that I was initially a little suspicious of the 'competitive' cost of this Homebuyers' Report but I was pleasantly surprised by the quality of the report, preceded by a very helpful verbal update from the surveyor. Overall, I am extremely pleased.

millermetcalfesurveyors.co.uk Details

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