Reply from www.milletsports.co.uk
[REPLY]
- Reviews (1,119)
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- Tom Bentley-Taylor
- 1 Review
very poor communication, item is out of stock, 2 emails sent and no response
After a week of waiting for the trainers and no communication received. Then I emailed and put in a call and was finally told it would take another 4 days. Then I received an email saying they didnt have stock and I could have an 'upgrade' to a different pair of shoes. When I looked into it the 'upgrade' it was for a cheaper item and they were available for half the price on amazon. Having emailed twice more to find out what they could do, I finally get a response saying they had tried to contact me by phone (No you didnt) and email. I then called to get a refund and was told it would take 5 days!!! They're prompt if they have stock but its not worth the risk of 3 weeks with nothing, I wont use them again and wouldnt recommend them.
- Hitesh Patel
- 3 Reviews
Immediate next day delivery as promised.
Having been disappointed by 2 well known mail order sports companies in the past 3 weeks, Millet Sports have given me exceptional service. I phoned to check stock levels on Thursday, and the sales rep assured me they were in stock and would be delivered by courier the following day. Friday morning, I received my order as promised.
Sports Direct and Barringtons both advised me that items were in stock, yet 2 weeks later, I had still not received my order. Nobody attempted to email me regarding the delay of my order. In the end, I cancelled orders with both companies. Very disappointing, but fortunate to have stumbled across Millet Sports.
With Millet Sports, my experience was very different. From the moment the sales rep took my call to the day of delivery, I was informed at all times on the status of my order. I will not hesitate to use this company again and would highly recommend them.
I am sorry to hear some have had bad experiences, however, I urge you to try again by making a simple phone call to them regarding stock levels and delivery before placing the order.
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- Imran Chaudhary
- Birmingham, GB
- 1 Review
Disgusted. Non-delivery of products on two occasions.
Ordered a pair of trainers in January. After paying online received an email a few days later saying the item was not in stock. Obtained a refund.
Ordered again in February when trainers were back in stock but after 2 weeks nothing received. Phoned Millets Sports who said they were again out of stock and I would have to wait another 2 weeks, so 4 weeks total. Still waiting.
- Søren
- 9 Reviews
Good price, but bad warranty service
They had the product at the absolut best price in the market (sale). From ordering to delivery i took one week (UK to DK).
Only issue was that from the charge of the order amount on my creditcard until I received the dispatch information, it took 2 days....and I therefire wondered if they only charged my account and never would send the product.
One year later I had a warranty case. Instead of sending me a replacement (they didn't have the 2011 model in stock, but could have returned a 2012 model) the returned they amount paid initially. So if you make a good deal on sale at them, you can't be sure to get a replacement if it's cheaper for them to make a refund in a warrenty case and your are then forced to buy the product again at a higher price (at their site if you dare).
- Steve Lo
- 3 Reviews
claim in stock when not for multiple items
Ordered 3 things 23 Sept 2012... no response after a week so emailed 4 times before I received a response. Then received an email with one item out of stock but the other 2 ready to be dispatched. cancelled the out of stock item and asked for other items to be dispatched. 3 days later no parcel! Emailed again and received a response that one of the items was out of stock!
appalling
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- Hubbell Walker
- London, GB
- 1 Review
Great Price - Fast Delivery - Excellent Customer Service
I ordered a pair of trainers on tuesday, they were in a colour I could not find anywhere else and they cost 10% less than the RRP. Even though the postage was free they arrived in just 2 days. I will definitely buy from Millet Sports again!
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- Mark Riley
- 1 Review
Terrible!
Place an order with Millet sports last year for a pair of New Balance shoes, 2 weeks later and still no shoes, when i phoned customer services they told me they were out of stock so I cancelled. Decided last week to give them another chance and ordered a pair of head tennis shoes and a nike t shirt. Five days later and the order has still not been despatched even though payment was taken straight away. Never using Millet sports again! Direct sports far better order normally arrives within 2 days without paying for express delivery!
If you need an item quickly then avoid Millet sports!
- IHD
- 1 Review
Very poor customer service & atrocious response times
First ordered goods from this site back on March 5th - It took them a week to respond reference delivery and the fact that they were out of one of the items I ordered - it took yet another 4 days for them to admit that they couldn't supply and so they offered another item - I accepted next day and yet I have only just received confirmation of dispatch with a delivery of the 26th March! - 3 weeks from taking my money to getting anything near satisfaction is atrocious for an Internet company where speed should always be a priority - I would think long and hard when dealing with this company as customer service/satisfaction is obviously not a priority
- Nick Frattaroli
- 1 Review
Running Career Savers :)
Amazing shoes, IT Band and Shin Splint issues gone within a week of using these shoes - couldn't be happier :)
Great support if you are flat footed..
- Ann Howard
- 1 Review
Very happy with purchase
Very happy with purchase and delivery, would use millertsports again
- Mrs Naomi A-Bi
- 1 Review
Poor quality product, company difficult to deal with
I bought a cricket ball for my nephew's birthday and was really disappointed when it arrived.
Firstly, it shouldn't have been delivered to my house as I asked for it to get sent straight to my nephew's address so it would arrive in time for his birthday.
Secondly, the product looked nothing like the photo - a poor quality, cheap looking ball arrived in nasty plastic packaging, that I would feel embarrassed to give.
Thirdly, the team I dealt with at Millet Sports were unhelpful and unconstructive in resolving my issue.
I initially asked for the p&p back as it was sent to an incorrect address. When Millet repeatedly ignored this request, I was successful in getting a full refund for the item (as well as p&p) through eBay.
They thought by just ignoring me I would go away - wrong! Avoid using Millet Sports!!
- Wendy Holmes
- 1 Review
great website
ordered trainers arrived quickly little suprise of small bag of sweets for free this made me smile as i had bought running shoes, very pleased with purchase
- Quinn Butler
- 1 Review
Frustrated.
Looked specifically for a non-marking sole in a NIKE shoe and found the NIKE City Court shoe stated it was non-marking. Brought them only to discover they mark easily and vividly. Don't blame Millet they have sent me a return form and shipping label so they are doing all they can. The shoe fits really well but I just can't use them at my club - I will get shot.
- Michael Archer
- 1 Review
Truly awful!
Ordered a Christmas present - I was sent the wrong item - returned it - the same wrong item came back - third time I received the right item - in January when it was on sale - and no refund for the return postage! Won't use them again.
- mike hooke
- gorey, IE
- 1 Review
Worst internet experience
This is the worst internet experience I have had to date. I ordered a tennis racket 9 days ago and as the racket was for my sons birthday a week later I rang to find out what the delivery time would be to Rep of Ireland. 3/5 days was the reply. Five days after the order I rang again for a tracking number and was told that the item had to come from their warehouse to be strung and had not yet been dispatched. Customer services apologies and said the item was due back tomorrow and as a jester of good will would also send some additional tennis balls. Yesterday I received an e-mail confirming that the order had been dispatched. The racket with complementary magazine (not tennis balls). However, although I have a tracking No the courier company confirms that 9 days after ordering, the item has still not been dispatched from Milletsports. My sons birthday was two days ago. Get your act together this is pathetic. You don't deserve to be in business. How can you have a rating of 9/10..rubbish.
- Shanticlaire
- 1 Review
Great service, thanks
Delighted to find shoes that fit all my criteria -
- David Moran
- 1 Review
Good service, received items within 3 weeks.
I would be happy to use this company again.
- Martin Watt
- 1 Review
Excellent.
Very quick to respond to my question about a hockey stick I wanted to buy, even though it was the Christmas holidays. Stick was posted out and arrived promptly. To make matters better it was a great price too.
- Matthew Button
- 1 Review
Cannot fault service. Delivery in 2 days, excellent value.
Cannot fault service. Delivery in 2 days, excellent value.
- Margaret Anderson
- 1 Review
very good service
It was easy to oder goods and delivery was excellent
- Ryan Terry
- 1 Review
It's all good
Great selection and pricing. No problems or other issues, went off without a hitch.
- Seb Lee
- 1 Review
Quick delivery
product at reasonable price. would be even better if free delivery for all orders
- Norman Hutchinson
- 1 Review
- Alexander Morozov
- 1 Review
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- Gabriela Hosking
- 1 Review
Would definitely recommend!!
Ordered some running shoes. Great prices, and fast delivery, they were in Australia in less than two weeks.
Thanks guys, great service!
- Graham Oades
- 1 Review
Good range, prices and service
Very competitive pricing with a good choice of merchandise. My order arrived very promptly with no problems. Would use Milletsports again.
- Christian Finlason
- 1 Review
One click, there it is! We bought.
After drugging thought the Internet for a specific product
We found Millet Sports online. They shipped to Australia -
Sale complete. Thank you Millet Sports...
- Tony Berry
- 1 Review
quick delivery, and at the right price
very happy, well package, even got a VAT invoice which given i bought from ebay was never expected. Have used previously in the past also and again only positive experiences
- Mauro Aureli
- 1 Review
- Thrasivoulos Papadopoulos
- 1 Review
- Brian Mc Carthy
- 1 Review
Excellent Service
Milletsports provided an excellent service for me when purchasing Asics footwear. They have a much greater range than available locally, pricing was keen and delivery was prompt.
- P Goodship
- 1 Review
Excellent customer service
I had a missing part for a netball post I ordered and customer service helped sort it out in no time at all.
- Valerie Howley
- 2 Reviews
posted first class, what I got was first class.
I found the whole experience of ordering and delivery great and would recommend using Millets to anyone. I will certainly use them again. First class service all round.
Thanks Millets. x
- Claire Lynch
- 5 Reviews
great service
excellent service. arrived when expected and just as shown on web site. Good value.
- Jennifer Johnson
- 2 Reviews
A Briiliant company that you would recommend to anyone.
My son Really liked his new rugby boots and could not wait to try them out.
- EMMA MARIA RODRIGUEZ RAMOS
- 1 Review
La compra ha sido muy buena. No se han demorado mucho en el envío y además fue una recepción dulce. El producto estaba en óptimas condiciones. Gracias
Muy buena calidad tanto en envío como en producto, gracias
- Vasilis Pappas
- 1 Review
- Lynette Jackson
- 1 Review
Excellent service
It's very easy to navigate around the website, the shoes I purchased arrived extremely quickly, they were a really good price, and I even found a free bag of lollies in the box. Perfect!
- Sanda Kekez-Veselic
- 3 Reviews
pleasure and quick purchases
Shopping is clear and easy. Always top quality clothes and shoes. Fast delivery and best price
- FRANCISCO CANOVAS BUENO
- 2 Reviews
Todo perfecto. Muy recomendable. Volveré a comprar
En 3 días tenía la raqueta en casa, muy serios y comunicativos, con número de seguimiento. Totalmente recomendable, volveré a comprar. Muy buenos precios
