I bought a Zippo from them which had a faulty weld on the hinge (not mindyourfingers fault!) which was a surprise considering Zippo's products are usually spot on. Mindyourfingers sent me out a replacement item the same day (Friday) and it arrived Saturday with a pack of flints and a wick as an apology and to cover the cost of the return postage which was a nice surprise. I will definitely buy from them again with the confidence that any issue's will be quickly resolved by their support team.
I bought a Benchmade Mini Griptilian knife from their website. The service was faster than others I've used, (two working days). This was the first time I've been asked to prove I'm over 18 when buying knives from the internet. I had to photo copy my drivers license and email it to them.