Mirrorworld reviews

Mirrorworld reviews

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7.5
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Excellent service - would definitely recommend.

I was struggling to find a mirror to go on existing brackets in my newly decorated lounge when I came across Mirrorworld.
I emailed late at night for a bespoke price and received a reply first thing the next day. An email later and a frame sample was on it's way to me. This arrived the next day and I couldn't have been happier when it was a perfect match for the room.
A quick phone call to to order and pay and then it was just the wait which was within the 2 - 3 time frame given on order.
The parcel arrived and the packaging was excellent. The mirror was really protected and came out of its transport in perfect condition.
I am thrilled with the mirror. It suits my room perfectly and was made to the exact measurements I gave. My only niggle was that the hardboard backing was only on the corners and if it had been all over it would have looked neater and I may have been able to put my fixings in a slightly different position.
All in all the service I received was excellent and the mirror is great quality and good value for money. I will have no hesitation in using Mirrorworld again.
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STAY WELL AWAY!!

i placed a order 2 weeks ago. asked for delivery to my work as no1 will be home to recieve. they posted me a letter to home with a 'pass code' so i can confirm the alternative delivery address.

i emailed them as advised, 6 days later still nothing. wanted the mirror in place and customer service so unhelpful.

you gfet what you pay for and with these guys you really do get nothing!!
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Mirroraculous good service!

Overall good service and value. Website easy to use, reasonable e-mail communication / confirmation. Had to wait longer than I though for the two mirrors I had ordered to be delivered but the quality was excellent (especially for such a low price) which is the most important factor!!
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Fault free service.

Excellent service, I cannot fault it. My mirror was delivered quickly and safely.
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Superb service .

From start to finish the whole experience was fantastic , web site easy to use , several emails to keep me update with my order & above all the speed of which the mirror was delivered . As for the mirror the quality is very good & cannot be faulted . Will we use Mirrorworld again Yes
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Decent product, price and delivery with great Customer Service

If you need a made to measure mirror then these guys are ones to trust. My first experience and by accident I ended up not paying online but got a call the very next morning from a lovely lady who confirmed the order and left me feeling happy with the company. They delivered within the timescale promised and the delivery people called me the day before and on the ay to confirm their arrival. Because I wasn't there in person (my wife took the delivery) he also had the courtesy to call me to confirm that all had gone well. Customer service levels only previously experienced at Apple Stores....well done Mirrorworld
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Excellent service

I needed a mirror to replace an existing one. The sizes needed to be specific in terms of diameter and hole size. Mirror world had trouble making it because the holes were very close to the edge. They suggested an alternative (acrylic) which worked perfectly and was spot on sizewise. The mirror fitted the existing fitting perfectly and unless you know differently it is very difficult to tell that its not glass
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Good company to buy from

I have been really delighted with my recent purchase, the website is excellent and I would say the only downside was too much choice which made finding what i wanted a little harder. However I needed a mirror that had to fit a particular space and so use the bespoke service, had no idea how to use the online calculator so rang their sales staff who were very friendly and professional and gave me a quote and arranged for a sample to be sent. I was told i would get an email within 24hrs to acknowledge the order and various updates which i got. Anyway mirror arrived and was really lovely, you can see the quality in British craftsmanship which is rarely found now days because of cheap imports. Ive already bought a second mirror from them as I was so impressed with the quality of goods and my experience with mirrorworld.
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Customer Service doesn't exist - LITERALLY!

Really looked forward to receiving a fantastic mirror for our bathroom – the picture on the website and the size was exactly what we wanted…from the moment the mirror arrived, the problems started…
“DAMAGES MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT” is emblazoned on the side, which kind of gets you worried but heed this advice, I opened it to find a shoddy, awful shadow of the mirror pictured on the website, so I duly TRIED to report it within minutes of it arriving.
NO ANSWER on the telephone – the customer service department does not do telephones!!! you have to email it over and they will ackowledge it within 24 hours – YEAH RIGHT – took 5 days to acknowledge the damage, then told me to courier it back to them at MY EXPENSE. They ackowledged receipt a few days after they actually signed it as I had to chase them to get the acknowledgment, they then tried to sell me another similar mirror but having had to already pay a return cost for the courier I was not in anyway going to take the same chance again.
I have now spent 30 days chasing a refund, which I was eventually told would take 30 days, but within minutes of me making a very stroppy phonecall in which the sales department could not reach any member of customer services by phone they upheld their 30 day terms to refund, but with 2 days to go from the day they ackowledged receipt of the returned mirror, I threatened them with legal action and I received my refund from World Shopper within 10 minutes – A REFUND REALLY IS AS EASY AS THAT!

IF YOU DON’T THINK YOU WILL NEED TO SPEAK TO CUSTOMER SERVICES THEN ORDER FROM THEM AT YOUR PERIL….UNBELIEVABLE TO THINK THIS IS A BUSINESS IN THIS DAY & AGE
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Well Packaged Mirror

Well designed website, with loads of choice. My mirror arrived in a few days and was well packaged. Liked the regular updates via email and excellent customer service.
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Good Customer Service & Fast Delivery

This was an very easy company to deal with. I purchased a mirror online, and received an immediate email acknowledging my order and advising that it would be dispatched within 48hrs. I never expected it so quick as normally when you order with online companies like catalogues or supermarkets you have to wait two weeks. The mirror fitted beautifully over my mantle piece.

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Mirrorworld Details

About this company

Mirrors of all styles, frames and sizes including a free made to measure quote service.

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