Ordered 2 gel mouse mats that were in stock at 8pm GMT on Sunday. By Tuesday 11am GMT the driver delivered them. Items were exactly as ordered and arrived well packed and at a price that was reasonable. Will use this company again.
Ordered a laptop from them. Had not arrived within stated period (paid extra for next day delivery) so checked with them and found that they had refunded my order (via Paypal). I had no notification from them although they insisted that they had 'contacted' the customer (me) to let me know. When pushed the woman on the line said that she could not say they had spoken to me so how on earth could they have informed me. No messages on either land or mobile answerphone. To say she was disinterested would be an understatement. They need a big lesson in customer service as she constantly spoke over me, would not listen to what I was saying and declined to believe my version of events. I have no idea why they are still in business as the other reviews, and star rating on here would suggest they have no idea about customer service or know how to run a company. I would never use them again and suggest that no-one else does either.
Alan Byron found this review useful
They will not accept my return network switch because the cellotape has been cut on box. (does not state cannot return or void if this is open).
I'll sell on Ebay brand new and buy the expensive spec switch elsewhere
ordered online and paid for next day delivery. 24 hours later received a phone call asking me to confirm my shipping address...it was correct. apparently this was for security. I missed the call and spent literally HOURS on hold/in queues trying to get through to customer services to sort this out.
so i lost 1 day on a time sensitive delivery just before xmas.
item was then delivered and setup. i used the item for a week and found it had an intermittent fault. on a £1100 laptop - this isn't good enough. Not Misco's fault but I called them for a refund. After a long time on hold and waiting for people to call back (who never did) i was told i should contact the manufacturer and that Misco wouldn't deal with it. This is appalling when I bought something off you less than 2 weeks before. The manufacturer were closed when i called and i found out they are only open during hours that I work - so i had no way of contacting them.
so i tried misco again - who were unhelpful both by email and on the phone.
after 2 more weeks i got through the the manufacturer as i had a day's holiday from work. they gave me a reference number and told me to call misco back.
so after all this misco still had to arrange the return! i then drove it and dropped it off at the depot and waited for my refund.
again several weeks later - nothing. so several more emails and phone calls and i got most of my refund...but still missing around £100. several more phone calls and emails and lies and eventually i got the full refund.
absolutely appalling. i have literally spent hours trying to get this sorted out with you with no compensations at all.
should change there name to mistake because thats what i made buying from them bought a desk top was faulty reported it in first two days took 3 weeks to collect messed me about for 2 wek promising e mails and phone calls that never came got a different story off every person i spoke to then said they couldnt find ought wrong with it but as a gesture for the way ide been treated they would give me a full refund why if they was nothing wrong with it i strongly belive the machine was a refurb sold as new because when i asked em that thats when they offered me a full refund any body not sure wether to buy from them take a few minuites and read these reviews and good luck
Update to my "AVOID !" review. They blamed me for the fact that the order dispatch note and the parcel only had the last half of my address.
I have printed out their first communication regarding my order in the form of an Order Request, which clearly has my full, complete and accurate address under billing information AND delivery information.
The next emails from them was the order confirmation and dispatch information, which contained the incomplete address.
So between order request (which proves I filled in the forms correctly) and order confirmation, my address lost its first two lines.
After an investigation by a senior customer services person 8 days later I was told that I had filled in the address field wrong, how could that be if it was correct on their order request email ??
I was given a "goodwill" partial refund but they have not addressed my point about THEIR mistake as I have had no emails since I sent evidence that it was their mistake.
I have spent a great deal of time and energy on this as I think it is appalling that companies get away with shoddy service and then blame the customer.
I still say AVOID ! I for one will never use them again. There are much better less dysfunctional companies out there that deserve our custom.
Appalling, stressful, experience, they only put the last half of my address on a valuable delivery. It was only because an intelligent City Link courier remembered my name from a delivery two days before, that it got to me at all.
I sincerely regret buying from them and hope what I bought does not break down, I would have to instigate a dispute through my card company as they would ignor the problem. I will never buy from them again.
If you get an email from them at all it will be too late and not address the proble
They are the worst company I have ever ordered from in many years of internet shopping. AVOID, AVOID, AVOID
Alan Byron found this review useful
If you want a nightmare experience - then Misco is the company to deal with.
A faulty Versus Tablet - trying to return since January.
They ignore me, ignore my emails, cant get credit passed.
What a nightmare!!
Avoid at all costs.
Simon Hunter found this review useful
Well, I have used these for work for about 3 years now, so decided to order some parts for myself for home, expecting the same service.
Oh boy was I in for a surprise.
Firstly I order a few days before Christmas (18th), next day delivery of £10 was not the issue, I wanted the parts soon I pay the price.
But after City-Link tried to deliver to someone else (on 3 occasions) and Misco, though promised it Christmas Eve, I am still waiting for the goods, and a response from both Misco's CS and Complaints department.
I am not holding on for a response and to be honest my money back, but at work I will never purchase from them again, which in turn they lose £1000's a year.
Stay clear, order from someone else, Aria, CCL, Novatech, eBuyer, Dabs or even Scan (who I don't like much as well, but they do delivery), at least that way, you'll get what you ask for,
Tried this company a few times. Going to still with competitors now (Scan, Novatech, etc). Each time I've ordered on their website against items "in stock", I receive a phone call a few days later telling me that the item is actually out of stock. At least they provide a refund, but pretty shoddy service if you ask me.
We were with Misco for 4 years. Over that time, we reduced our business with them to minimum due to the same issue - items in stock were not in stock and you will find out about it when you expect delivery. Also, when you pay for the next day delivery, some items may turn up where other ones, a day or two later. This can destroy any business especially, when you make an arrangement with your clients to deliver and install ordered equipment on that particular day. Very amateurish company, which cannot handle a simple task - stock management.
Yes Misco, a company which we were entirely happy with initially we later discover have a no returns policy full stop. We brought an LG screen from Misco which had lower than expected screen quality, not a fault of the screen, simply the wrong screen for the job. We carefully re-packed the screen then called them to get another screen sent out and to pick this one up, only to find that Misco would not except a return on the item. No compromise, that's it, no returns. Totally unreasonable and unnecessary practice.
Ordered a router through Misco couple of weeks ago based on online reviews and the information on their site. Router was reasonably priced and was delivered within two days.
However some important information about this particular model wasn't made clear on Misco's website so I had to return it.
Return was nice and easy and I got a refund with 5 days of me sending it back to them.
I'd use them again, but I'd make sure I rang them to clarify any doubts about a product before ordering!
I ordered a Philips monitor for my PC on the Sunday and the item was delivered by lunchtime on the Tuesday. Exactly as ordered and in perfect working order. Price was not the best by only a couple of £'s but other suppliers were out of stock of my specific model.
Can't fault their service.
I have my business account with Misco and I am very happy with the service and price. I moved away from Dabs after realising they charge business customers (Dabs - aka BT Business Direct )more for the same products than retail customers. I asked them why and they said added benefits of being a business customer but couldnt tell me what these benefits were.
Misco stepped in nicely. If they could sort out their account setup procedures though they may have got another £10k out of me.
I have used Misco for years but something has happened to their site recently. I dont mind the look but the categories are all over the place.
I ordered a belt for my printer and phoned after a week to see where it was only to be told it was out of stock for another 14 days ! Their other supplier had one in stock but it cost more so they would not send it, not my problem ! It was listed at a price and said in stock, i dont give a rats ass if you messed it up i just need the flippig thing :(
When you spend £350+ on a new item, there are rarely problems (thankfully!). However I received a dud machine with a faulty mother board, so the PC wouldn't even boot up.
Trying to get any assistance from sales staff at Misco as to what procedures are in place for this sort of problem were disappointing. Staff had a couldn't care less attitiude, not even taking the time to explain what would happen and how I would be refunded etc etc.
Finally arranged for the faulty PC to be collected after several DAYS, and then had to wait an interminably long time of almost 14 days before my credit card was refunded.
From a company known for being a big supplier of technological products, the after sales support is disgraceful and staff seriously need some training and an adjustment in attitude!
i've used Misco quite a bit for various business purchases including laser cartridges and digital cartridges. Always get great service, and our customer rep, Katriona, always looks for the best deals available to us and suggests alternatives.
Bought a pair of headphones from Misco as a Christmas present. As I was going to wrap them up, I tried to remove the shrink wrap that had been wrapped around the headphone package. Then I realised that the amateur shrink wrap was there to hide the fact that the package had been opened before and stuck together with tape. So I was sold second hand goods for a new price!
It's too late to return them now, so I'm stuck with them. But, hey, Misco, you've just lost a customer! Nice one!
Bronwen found this review useful
I ordered a NAS box and was told the next working day that the item was discontinued (despite being listed as in stock on their site). I updated and then cancelled the order that same day.
Over a month later, I then received a letter from their solictor demanding payment!! According to them, the box was delivered to my address, but I haven't seen nor heard of it.
I have now been told that legally I have to pay for it, I now I'm £200 out of pocket with nothing to show for it.
I bought a Samsung laptop which arrived yesterday. It will not connect to the internet. After hours on the phone, being pushed from pillar to post, calls not being returned, it was finally agreed that the laptop was faulty.
Misco then refused to take it without an authorisation from Samsung (which I had and which I gave them) - even though under the Sale of Goods act the product is their responsibility - and put the phone down on me. Customer Services do not know anything about consumer law. I have spent £400 and received nothing. Terrible service with no apology at any stage.
Interesting to see that my experience is similar to that of another reviewer only 3 weeks ago (see "Never again!"). In summary, Misco despatched to the wrong address, their courier tried to deliver there twice, even after I pointed out the mistake both to Misco and the courier, their "customer service 24 hour response" means you might get a reply but don't expect any action, and I've been told I have to order it again "if I require the item". Why would I order it in the first place if I don't require it? And why would I order from Misco again if they are likely to wrongly address it again? Wouldn't it just be simpler to send me a replacement to the right address? Doh!!!!! Never again for me, too.
UPDATE - On top of all this, I later found that the refund I got was minus the delivery charge, so they charged me for NOT delivering the goods.
I have never written a review for... well... anything before.
But after reading these reviews prior to ordering with Misco, I had to comment.
I ordered a motherboard and i7 core processor, all coming to around £1k. I Ordered it on a Thursday at around 4:30pm. The items arrived the following day at 1pm! Furthermore, I opted for the free 3-5 working days delivery!
It’s not much to go by, but I was very impressed.
Breath takingly abysmal customer service from misco - ordered for next day delivery 4 weeks ago still no sign of my goods. Which I have now paid for twice! read the whole story at https://sites.google.com/site/therealityofmisco/
Their website was easy to use and I have recieved quick responses to my questions. The information has been clear and I look forward to receiving my new printer on Tuesday.
The only think I would say is that the product I bought is about £80 dearer than other places but because of my experience with a different company I chose to use Misco which is rated highly.
I chased up my order only to be told Misco's supplier had no goods end of line no replacement. Waste of time unreliable and unhelpful.I cancelled my order and will probably never order from this company again. Not a company to deal with steer well clear.
Bronwen found this review useful
DO NOT Order an item for next day delivery and think you'll get it!!
I've order thousands of £'s of stuff from other companies thru Paypal and had delivered to my office but MISCO won't!! You get an email saying you have to provide driver's licence. tv license, council tax bill, or wage slip to validate address which is impossible if it's your company address.
COMPLETE TIME WASTERS!
Bronwen found this review useful
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