Misco reviews

Misco reviews

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Please, Please DO NOT USE

We ordered our equipment, two days later we get an email stating their systems was down and I would have to replace the order online. Customers service was appalling. When i asked if the equipment was in stock I was told no??? So why should I reorder the??? Apparently they have refunded my money but still no sign of the £2500 in my account. Hours wasted. I really wish I would have come to Trustpilot first.
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dont touch them

I bought a refurb pc, something that I wouldn't normally do, but I trusted misco as it offered a 2 year warranty. when it didn't work I contacted technical help. it was appalling,the guy found it difficult to muster up the energy to speak,just not interested. when I tried customer services they tried to tell me that technical was nothing to do with them,a separate company, even though it was option 3 on their own switchboard. the guy said I needed to question why I went for a refurb, and how the margins on this product were so small. it was almost like what do you expect. he defended the tech boys by saying they could not possibly know the workings of different manufacturers machines as they are all different. I was gobsmacked to say the least. I returned the pc for a refund, even though 2 collection dates were missed, each time waiting 20mins plus on hold. a sales lady sorted it out in the end, she was excellent, which is my warning, sales great, after sales non existent
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AVOID AT ALL COSTS

We used Misco for several years. Over that time, we reduced our business with them to nothing due to the same issue - items in stock were not in stock and you will find out about it when you expect delivery.
We unfortunately gave them another chance after about 4 years of none of our business, absolutely nothing has changed.
We ordered a SMART board from them only to find 36 hours later, when we were expecting deliver, they emailed us to say, they had none in stock. We had the money taken from our card also.
This can destroy any business especially, when you make an arrangement with your clients to deliver and install ordered equipment on that particular day. Very amateurish company, which cannot handle a simple task - stock management.
AVOID AT ALL COSTS
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Undependable

I ordered goods and paid for them the same day. Misco Customer Services 'ran me around the houses' for three weeks and still failed to deliver the goods. I only got my money back after invoking PayPal's disputes procedure. They certainly did not win my trust.
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Outstanding Delivery !!

Ordered a 'special offer' tablet at 16:44 (time of confirmation email) and it was delivered before 13:00 the next day.
This wouldn't be surprising if I had paid nearly £20 for next day delivery - but I didnt!! I had opted for the cheapest / slowest delivery available and wasn't expecting the product until next week.

Way to go!! - Pleased with the GoTab too.

I dont normally do reviews but was so impressed think Misco and their courier need recognition.
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Pointless

Ordered an 'In Stock' item with Next Day Delivery. Paid on my card and received a cancellation from Misco an hour later, letting me know the product was actually out of stock, despite STILL being advertised as in stock.

Checked my bank balance and they had taken despite being reassured by a representative it hadn't. One week later and I'm still waiting for the refund.

Pointless and annoying situation created by a pointless and annoying company.
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Delivery within 48 hours

Ordered 2 gel mouse mats that were in stock at 8pm GMT on Sunday. By Tuesday 11am GMT the driver delivered them. Items were exactly as ordered and arrived well packed and at a price that was reasonable. Will use this company again.
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Misco? Give it a miss!

Ordered a laptop from them. Had not arrived within stated period (paid extra for next day delivery) so checked with them and found that they had refunded my order (via Paypal). I had no notification from them although they insisted that they had 'contacted' the customer (me) to let me know. When pushed the woman on the line said that she could not say they had spoken to me so how on earth could they have informed me. No messages on either land or mobile answerphone. To say she was disinterested would be an understatement. They need a big lesson in customer service as she constantly spoke over me, would not listen to what I was saying and declined to believe my version of events. I have no idea why they are still in business as the other reviews, and star rating on here would suggest they have no idea about customer service or know how to run a company. I would never use them again and suggest that no-one else does either.
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Cannot return if in perfect condition

They will not accept my return network switch because the cellotape has been cut on box. (does not state cannot return or void if this is open).

I'll sell on Ebay brand new and buy the expensive spec switch elsewhere
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shockingly bad customer service and policies

ordered online and paid for next day delivery. 24 hours later received a phone call asking me to confirm my shipping address...it was correct. apparently this was for security. I missed the call and spent literally HOURS on hold/in queues trying to get through to customer services to sort this out.

so i lost 1 day on a time sensitive delivery just before xmas.

item was then delivered and setup. i used the item for a week and found it had an intermittent fault. on a £1100 laptop - this isn't good enough. Not Misco's fault but I called them for a refund. After a long time on hold and waiting for people to call back (who never did) i was told i should contact the manufacturer and that Misco wouldn't deal with it. This is appalling when I bought something off you less than 2 weeks before. The manufacturer were closed when i called and i found out they are only open during hours that I work - so i had no way of contacting them.

so i tried misco again - who were unhelpful both by email and on the phone.

after 2 more weeks i got through the the manufacturer as i had a day's holiday from work. they gave me a reference number and told me to call misco back.

so after all this misco still had to arrange the return! i then drove it and dropped it off at the depot and waited for my refund.

again several weeks later - nothing. so several more emails and phone calls and i got most of my refund...but still missing around £100. several more phone calls and emails and lies and eventually i got the full refund.

absolutely appalling. i have literally spent hours trying to get this sorted out with you with no compensations at all.
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terrible company

should change there name to mistake because thats what i made buying from them bought a desk top was faulty reported it in first two days took 3 weeks to collect messed me about for 2 wek promising e mails and phone calls that never came got a different story off every person i spoke to then said they couldnt find ought wrong with it but as a gesture for the way ide been treated they would give me a full refund why if they was nothing wrong with it i strongly belive the machine was a refurb sold as new because when i asked em that thats when they offered me a full refund any body not sure wether to buy from them take a few minuites and read these reviews and good luck
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Avoid ! They blame YOU for THEIR mistakes !

Update to my "AVOID !" review. They blamed me for the fact that the order dispatch note and the parcel only had the last half of my address.
I have printed out their first communication regarding my order in the form of an Order Request, which clearly has my full, complete and accurate address under billing information AND delivery information.
The next emails from them was the order confirmation and dispatch information, which contained the incomplete address.
So between order request (which proves I filled in the forms correctly) and order confirmation, my address lost its first two lines.
After an investigation by a senior customer services person 8 days later I was told that I had filled in the address field wrong, how could that be if it was correct on their order request email ??
I was given a "goodwill" partial refund but they have not addressed my point about THEIR mistake as I have had no emails since I sent evidence that it was their mistake.
I have spent a great deal of time and energy on this as I think it is appalling that companies get away with shoddy service and then blame the customer.
I still say AVOID ! I for one will never use them again. There are much better less dysfunctional companies out there that deserve our custom.
Appalling, stressful, experience, they only put the last half of my address on a valuable delivery. It was only because an intelligent City Link courier remembered my name from a delivery two days before, that it got to me at all.
I sincerely regret buying from them and hope what I bought does not break down, I would have to instigate a dispute through my card company as they would ignor the problem. I will never buy from them again.
If you get an email from them at all it will be too late and not address the proble
They are the worst company I have ever ordered from in many years of internet shopping. AVOID, AVOID, AVOID
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Misco do not do returns

If you want a nightmare experience - then Misco is the company to deal with.

A faulty Versus Tablet - trying to return since January.
They ignore me, ignore my emails, cant get credit passed.

What a nightmare!!

Avoid at all costs.
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Unbelievable - but not in a good way at all

Well, I have used these for work for about 3 years now, so decided to order some parts for myself for home, expecting the same service.
Oh boy was I in for a surprise.

Firstly I order a few days before Christmas (18th), next day delivery of £10 was not the issue, I wanted the parts soon I pay the price.
But after City-Link tried to deliver to someone else (on 3 occasions) and Misco, though promised it Christmas Eve, I am still waiting for the goods, and a response from both Misco's CS and Complaints department.

I am not holding on for a response and to be honest my money back, but at work I will never purchase from them again, which in turn they lose £1000's a year.

My opinion?
Stay clear, order from someone else, Aria, CCL, Novatech, eBuyer, Dabs or even Scan (who I don't like much as well, but they do delivery), at least that way, you'll get what you ask for,
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Doesn't check stock before confirming order

Tried this company a few times. Going to still with competitors now (Scan, Novatech, etc). Each time I've ordered on their website against items "in stock", I receive a phone call a few days later telling me that the item is actually out of stock. At least they provide a refund, but pretty shoddy service if you ask me.
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Not in stock, incomplete deliveries = wasted time!

We were with Misco for 4 years. Over that time, we reduced our business with them to minimum due to the same issue - items in stock were not in stock and you will find out about it when you expect delivery. Also, when you pay for the next day delivery, some items may turn up where other ones, a day or two later. This can destroy any business especially, when you make an arrangement with your clients to deliver and install ordered equipment on that particular day. Very amateurish company, which cannot handle a simple task - stock management.
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Draconian Returns Policy

Yes Misco, a company which we were entirely happy with initially we later discover have a no returns policy full stop. We brought an LG screen from Misco which had lower than expected screen quality, not a fault of the screen, simply the wrong screen for the job. We carefully re-packed the screen then called them to get another screen sent out and to pick this one up, only to find that Misco would not except a return on the item. No compromise, that's it, no returns. Totally unreasonable and unnecessary practice.
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Pretty damn good. Not perfect, but close.

Good products, good prices, good service. Could improve their response time a little to queries.
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6 Stars!

This one deserves 6 starts, not 5! One of the best IT department stores out there and the lever of service is superb!!

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Misco Details

About this company

Low prices on Computer Hardware, Laptops, Notebooks, Desktops, TFTs, Printers, Servers, Wireless Networking, Software and much more at Misco UK

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Misco is ranked 333 out of 343 in the category

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