I have brought from there website 4 times altogether, my most recent buy was today so i still trust them not to mess up. However the 21st of may I ordered a Reeta Melange Zip Through Hoodie which was size 12 (like all my other hoodies I have brought from various shops in the past). When it arrived it was massive on me so I quickly returned it stating on there that it was too big and I wanted size 10 same colour exchanged not refunded. Didn't hear a thing for a week, started to worry so I decided to look at people reviews on there shopping experience finding people describing it as the worst shopping experience they had ever had, they hadn't had a refund or had contact from Miss Guilded in over three months. I worried and contact them through both Facebook and there website, a while after they replied through Facebook reassuring me everything would be fine and I would receive a full refund if they couldn't exchange it for me. It took a while for my refund to come through, I had already ordered a new hoodie just in case I never heard from them again. My only thing was that the money I received for the return was little compared to the price I had paid for the item and delivery. Would never return anything again in case i'm not so lucky next time but to buy from they are fine and are usually on time. My new hoodie is only 3 months old and has already started going bobble like on the arms, shame. I feel that people shouldn't review them so harshly not all items for mega cheap prices are gonna be what you want so research peoples reviews first about the website or buy something small and cheap to start with (:
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