Missguided reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Hmm...

After placing a order with miss guided which was over 40£ so free next day delivery, I placed my order after 8pm, which I have now just found out that would mean a little delay to delivery as it has to be before a certain time for next day delivery which is fine as, but they should of made this clearer for people that need there goods at a certain time, obviously after 8pm no one will be working to despatch the items. I will admit considering I ordered after 8pm I received my item fairly fast! ordered (Tuesday, received parcel Thursday morning). I then got the item out the parcel as you do when you buy something offline.this jacket was a jacket with embroidery on the sleeves I loved it! UNTIL I found that the embroidery stitching had a 2 massive loops in the design and made a nice jacket look tacky and cheap. Its obviously happened whilst packing or whilst being made. I was so gutted as I love it! So I have now just sent it off for a exchange for a un faulty jacket in the same size, I just hope they exchange it in time before it runs out of stock:( Overall i think the delivery is great but quality of clothing is a let down. Not 5 stars as i shouldn't of been sent a faulty item. Fingers crossed now.
    Missguided
    TrustScore 6.3 / 10
    4,746 Reviews

    Reply from Missguided

    Hi Talesha,

    I am sincerely sorry to hear that you received a faulty item! Thank you for sending this back to us and once we receive it back we will process it for you as quickly as possible and send you out a new jacket.

    Best wishes
    Sana xx
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