Missguided reviewed by

Merstham, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars


I was originally a very loyal customer to missguided. I bought hundreds of clothes from them, delivery was late sometimes but refund for delivery would be given. So I let it slip.
The last time I ordered I asked for Saturday delivery and checked with an advisor I would receive it Friday and they confirmed! However on Saturday I did not get the parcel so checked again and they apologized for the delay and said I would get it Monday with a partial refund. Monday came and still no parcel. Since then I have yet again had to speak to an advisor and they now say it will arrive next Saturday. I now no longer need the product so will be returning it. I checked I would get a refund in the delivery still however they are now denying saying its being delivered on a Saturday as previously requested??? All help has been useless, been faced with three incorrect information and still haven't got anywhere. Won't be buying from them again.
    TrustScore 6.3 / 10
    4,743 Reviews

    Reply from Missguided

    Hi Toni,

    Please accept my apologies on this delivery matter and I am extremely sorry to hear that you have not received your refund as of yet.

    Can you kindly email me at customerhelp@missguided.co.uk if you wish for me to investigate this further.

    Best wishes
    Sana xx
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