Missguided reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shambles

Ordered back in December, the website was playing up and order seemed not to go through, turned out it did, 3 times!! So charged three times, received two orders, sent one back which I paid shipping for!
3 months later and I still haven't received my refund for their mistake!
I have e-mailed and e-mailed, the customer service is awful. Initially I received email replies meant for other customers and also saw the customers original e-mail.
Made me very confused and annoyed.
Sent them another e-mail this morning after checking my bank account, and wait for a reply. They should really have a number to call!
Feels very disorganised.
Not using Missguidied again. Fed up.
    Missguided
    TrustScore 6.3 / 10
    4,746 Reviews

    Reply from Missguided

    Hi Juliette,

    Please accept my sincerest apologies on the matter of your refund.

    Unfortunately I am unable to locate your order details at this time, therefore I invite you to email me at customerhelp@missguided.co.uk if you wish for me to investigate this further.

    Once again, please accept my apologies on this matter and I hope to hear from you shortly.

    Best wishes
    Sana xx
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