Missguided reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling Service!

Never actually experienced such bad customer service as I did with Miss Guided.

I requested next day delivery, but I’ve happy to accept that sometimes it’s the couriers fault so I waited an extra 5 DAYS! So after 5 days I understandably started to wonder where my package was, so checked the tracking and a complete stranger had signed for it 2 days before. When I spoke with the courier company, the address miss guided had given them was completely incorrect.

So the courier company told me to contact Miss Guided, but the only way I could contact them was via twitter (very professional)!! When I finally received a response, they just told me to go back to the couriers. When I went back to the couriers, they were just as unhelpful and told me to go back to misguided. I was basically getting nowhere!

Luckily I had paid via PayPal, so they looked into the matter on my behalf, and after 2 months managed to refund me my £70.00!!

Funny thing is, I forgot to add something to my order, so ordered it separately… that managed to get to me (still 3 days late), but was a size 14 when I ordered a size 10)! I couldn’t be bothered with the hassle of sending it back, as it was obvious I wasn’t going to get a refund after finding this review website… So I sold it on Ebay!

In the first instance, I would suggest never to purchase anything from Miss Guided, but if you do, pay via paypal!
    Missguided
    TrustScore 6.3 / 10
    4,742 Reviews

    Reply from Missguided

    Hi Charlotte-Emma,

    I am very sorry to hear you feel unhappy with the service you have received from Missguided. Unfortunately I am unable to locate any details to be able to assist you with the problems you have experienced. I urge you to email me at customerhelp@missguided.co.uk and I would be more than happy to help try and resolve your issues. Thanks, Diane xx
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