I have contacted Miss Guided in relation to my delivery and I have not heard back, I really wanted my shoes to arrive by my birthday On Thursday.
My delivery was attempted to my address however I was not in, I then contacted YODEL and asked that the shoes be delivered to a printer opposite my address (he takes all my deliveries for me) this was requested on my original order. I was told by YODEL that they would be delivered to this address. Again YODEL turned up did not attempt to deliver the parcel to the printers. Again I contacted Yodel who told me my delivery would be with me on Saturday, so I waited in all day! My shoes did not turn up.
So this morning I contacted YODEL and i was told that I need to contact misguided as they are now the only people who can request for the shoes to be delivered. I have sent an email but no reply, there is also no telephone number to contact misguided.
This is the first time I have purchased anything via the website, on the same day i ordered a parcel from River Island this was delivered to the printers as requested without any problems.
I am really frustrated as the money left my account but I have no goods, YODEL are telling me they will not release my goods until Misguided contact them and I cannot get hold of Miss guided.
I do not understand why YODEL have to take instruction from Miss Guided when it is me who has paid for this delivery. I am not prepared to drive to the YODEL depot as a 40 minute drive and they had promised that I would receive my parcel on Thursday and then on Saturday.
I am extremely frustrated I just would like to talk to someone or for someone to acknowledge my email.
I am now extremely reluctant to purchase another item as YODEL are absolutely useless and have lied to me during the 3 telephone calls I have made to them.
Now if the boots do not fit I may not be able to return them as YODEl have had them for so long.
Please help, I just want the boots by Thursday.
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