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Lots of contact and no items

I purchased two onesies and then 2 days later a dress so I was expecting two parcels. I got lots of emails and texts stating my item was out for delivery and that they had consequently been delivered and left in a safe place. I arrived home that evening and had no items and no cards to say where my items were. I have sent an email through the website and have waitied 48 hours for a response which has not yet arrived. I'm personally not planning on using this site again if this is how they deal with their customers, which is a shame as they have some lovely clothes on their website.
    TrustScore 6.3 / 10
    4,741 Reviews

    Reply from Missguided

    Hi Lyanna,

    Please accept my apologies on this matter of your delivery!

    Unfortunately I am unable to locate your order details at this time, therefore I invite you to email me at customerhelp@missguided.co.uk if you wish for me to investigate this further.

    Best wishes
    Sana xx
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