About two weeks ago I purchased a dress and a jumpsuit from Missguided. The jumpsuit was too small so I sent it back to be exchanged for a size up. I sent my parcel on the 4th of April it is now the 15th and I have not yet even received a email to confirm they have received it! So basically I haven't a clue where my parcel is, it could be lost for all I know! I don't mind the waiting, its the not knowing that is really frustrating. Also, the item that I am exchanging keeps going in and out of stock in the size I need, so now I'm unsure if I will even get my jumpsuit after all this waiting!
I cannot apologise enough for the length of time it has taken to process your exchange. It appears that we have not yet received your return. Would you mind emailing me at firstname.lastname@example.org with all your order details.