Blahhh! I sent back my package a month ago. March 16, 2013! Its now April and I'm still waiting on a refund, or at least an email saying they received it and nothing! I've contacted them twice and being given the run around with generic emails!
I have checked on your order and I can confirm that we have not yet received your return at our warehouse. Unfortunately without the receipt we are unable to process a refund until we receive the parcel.
We advise all customers to retain the proof of postage when returning items.