I ordered a item and received the wrong size, I immediately returned the package however it's been 29 days and still no refund. They did not have a 1-800 to call to speak with someone directly. You have to continuously response via email and wait for a response whic it's a different rep everytime so you have to repeat the information over and over as they state they can't read previous emails. Lol WHAT A JOKE! First and last time doing business with this company!
I am very sorry to hear you are experiencing problems with regard to a return. Unfortunately I am unable to locate your order details via your name. I urge you to contact me direct at email@example.com and I will be more than happy to help investigate what has happened and try and resolve your query. I look forward to hearing from you. Thanks, Diane