Missguided reviewed by

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They never ship order and do not return, totally scam!

I order £939.80 two months ago, and has been waiting for about one month, they input a wrong tracking number you cannot see any information at all! So they said it is lost but cannot refund only credit, I say no. After couple of days they said Royal mail rejected the parcel back, and will issue refund in 5 days. Ok, after 5 days they said they only issue refund after receive the Royalmail rejected parcel!! It is ridiculous!!! Why should a refund wait for a parcel never shipped?? Then I post my msg to their facebook and they just ask me to send private msg, and then they report my post as spam!! They are totally scam! Never buy from them, their register address even is not in UK but in Macau!!
1
Alice Chen Hatcher found this review useful
    Missguided
    TrustScore 6.3 / 10
    4,741 Reviews

    Reply from Missguided

    Dear Liang Dong

    I am truly sorry to hear of your problems. Having looked into this, there has been a misunderstanding due to you keep creating new facebook accounts. We asked you to private message us so we could help resolve this for you of which you failed to do.

    We have now located your details and will send you a email explaining what actions have been taken.

    I would also like to assure you that we are a registered company within the UK.

    Please accept our apologies for the inconvenience caused.


    Kind Regards

    Lisa Harris
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