Missguided reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disapointing and fustrating.

After winning a competition i was later emailed with the news that the shorts i had 'won' where now sold out. however they have given me a £25 voucher to save for when the shorts were back in stock or to spend on something alternative. I settled on a top that was £20, which i followed through with going through each stage till PayPal after the website had directed me to PayPal i continued to fill out the necessary and clicking continue. I was puzzled to find out that it just diverted me back to my shopping back, i did this repeatedly with the same outcome. I have message them through different twitter, Facebook and Hotmail without reply. As i haven't even ordered the top yet i dread to think how long that will take to get here and after reading most of the reviews i will be surprised if i even get the right size, colour or item.
    Missguided
    TrustScore 6.3 / 10
    4,742 Reviews

    Reply from Missguided

    Hi Beth,

    I can assure you that our Customer Services and Social Media teams are working as hard as they can to answer all customer queries and questions.

    I have looked into this with our Facebook team and they have confirmed that your concern about paying with Paypal with the voucher has been answered and they are awaiting your order number so they can chase this up for you.

    If you do have any further questions or queries regarding payment or delivery please do not hesitate to contact me at customerhelp@missguided.co.uk

    Best wishes
    Sana xx
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