I sent two dresses back in the same package, one to change size the other to change colour. They sent the one back I wanted a new size in the wrong colour and won't credit the other or send a replacement in the correct colour because you say you didn't recieve it back, I have e-mailed and got no where.
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I am extremely sorry to hear you experienced problems with regard to an outstanding return. I would like to work with you to reach a resolution to your satisfaction so I have emailed you from firstname.lastname@example.org. Thanks, Diane xx