This company provides cheap, averge quality goods! I have never had a problem before now. I bought 2 dresses sperately and I thought I could return them in the same package and only be charged the one postage charge, WRONG. They will charge you both! Not happy about this and when I complained they were not helpful at all.
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I am sorry you feel unhappy with the returns charges but I have looked at both your orders and I can see you were refunded in full for the returned Demetra Ribbed Bodycon Mini Dress In Black £16.19. Thanks, Diane xx